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March 2024 by Gail Geisel
I have been unhappy with Quest of late, until yesterday, long wait times, seeing my name get to the top of the list and then having another name placed before mine and now told my results were in, only to then be told they are not.
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March 2024 by Stacy Wade
I made my appt on line. Walked in, hit the link of my phone. Sat for 5 min maybe and was called back. Camka was the lady that took my info and blood work. She did a FANTASTIC JOB! I told her as soon as I said down I don’t do good with needles etc. She distracted me, barely felt a poke and it was done! GREAT JOB CAMKA! I really appreciate it. I had been nervous about going all day!
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February 2024 by Mr. Nice_Guy
The African American lady that help me with my pre-employment drug screening was unprofessional. She sits in the far left office with all the positive attitude posters, Ironic. She expected me to know what I was doing, i have never taken a drug test before. She was rude the entire time as I struggled to read her mind on what she wanted me to do, lastly she rolled her chair over to whisper in my ear that I couldn't be on my phone. Sorry, but I don't want you that close to my face where I can smell what you had for lunch, gross! Explain the process to people beforehand, we all aren't veteran drug test takers.
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February 2024 by Amie Boggeman
ONCE AGAIN I get here and they don't have the order from the doctors office. I'm only here again because last Saturday they didn't do all the tests on the doctors list that I brought with me, so I had to come back. My fault for not having doctor email me a copy. I've been here enough times to know ALWAYS BRING COPY OF YOUR ORDER FROM THE DOCTORS OFFICE. ALWAYS.
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November 2023 by janet sidwell
The staff was rude and mean. Insisted I was over 10 minutes late and cancelled my appointment. I had been there over 30 minutes. Was told over and over that I was late and would have to wait over an hour. Just needed to pick up containers, no testing. Wish I could have gotten her name, she should be fired!
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November 2023 by Samantha B
Got in quickly with my appointment. However, the lady that took my blood laughed at me when I stuttered while saying my phone number. I apologized for stuttering and told her that I can not help it. She giggled again and did not say anything. Extremely unprofessional and made me very uncomfortable to have her take my blood
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October 2023 by Daniel Burnham
I had set an appointment and Ms. Peggy is the one that had done my labs. She was extremely professional, as well as quick, efficient, AND painless! The other lab techs were very pleasant as well. If I have to get labs again this will be my first choice in locations.
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September 2023 by Jane Hylton
The phlebotomist Catina was TERRIFIC! She was curteous, professional, friendly and very gentle on the vein. The online appointment and check-in was a breeze - they sent me a text to click when I arrived, so no kiosk needed. Thanks, Catina for your EXCELLENCE!
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August 2023 by Natalie
Professional and efficient. Have been here a couple of times recently with scheduled appointment times and the phlebotomists did a good job and I was in and out very quickly.
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August 2023 by Sandy L.
There is a Quest at my doctors office. Quest quite frequently will not send anyone out to staff it so you never know if they will be there. I go to the office before my appointment because the lab closes at 4pm. I went back to get my labs drawn and there is a sign that looked like it was written in crayon that they closed at 3pm today. They make their own hours and days they are working. So I will not be getting labs because my insurance makes me go to Quest and I am not going to keep taking off of work because they don't care about patients. This is the second bad experience I have had with them. I'm done.
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August 2023 by Michelle Martin
Mary is wonderful! Ask for Mary! She is very kind and generousand helped me with my anxiety of the situation. I always want togo back to Mary!
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July 2023 by Sonya Jeffries
Unbelievable!! No work ethic whatsoever!Kennerly Road and probably other locations but you have no help and the help you have come in walk in like they hate their jobs. They ought to be lucky to have one. I will not be back to a Quest. Tried to cancel the appointment sitting right there and could get that to work either.
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July 2023 by Sarah Hamman
Don't walk in and be a standby, you'll never get called in. And then the available appointments will only offer 45 minutes later. Other people had the same issue. Other Quests I've been to have had me in and out in 5-10 minutes without an appointment.
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July 2023 by Robyn L
I was on hold for over 30 minutes just to obtain a fax number. They were very unprofessional when i asked for the fax number. I was calling from a doctors office to help out a patient by faxing their lab orders to them that Quest said they could NOT find. Clearly they are in the patients chart. But did not even look for these orders or they would have seen them. But then they ask us to fax them and can't give me a fax number.
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June 2023 by Sarah Southards
Don't bother scheduling an appointment, and definitely don't check in online at the link they send you.They will have you come in and take every single walk in, that comes in behind you, in front of you, and then get ignorant when you ask how much longer. I was told I didn't actually check in and have to join the walk in standby list, but I have my appointment confirmation text and my check in confirmation. I finally get called by after almost 30 minutes and the technician takes an attitude with me. I told her I can show her my confirmation texts and she said well we called your phone. I replied I didn't get a call then she said well we text you and you didn't answer.... Because I was already in the building and checked in, but other than my confirmation, I got no further communication
