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January 2024 by D Z.
While I never had any problems with their customer service, their prices are just too high. We buy on average 25 puzzles a month from different puzzle companies. We glue them after we complete them with a goal to completely cover the walls of our rec. room, but with their prices we started ordering elsewhere more often.
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January 2024 by Diana R.
I have ordered two puzzles so far and have spoke with the company over the phone. They are so helpful and friendly. I could go to a store and purchase the puzzles I want but I would rather give this company my business. The quality of the puzzles are surperv and look beautiful! Could not be happier. They ship quickly. Will keep buying from them.
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November 2023 by Shannon P.
I recently received a puzzle that was missing a piece from Puzzle Warehouse. When I contacted them, I was told I had two options: 1. Receive a 50% refund that I could use on a puzzle that I must purchase from them, or 2. Receive a 20% refund on my credit card. When I pointed out that I would like the puzzle replaced - they turned me down flat. I used to purchase from Puzzle Warehouse all the time - at one point they were the best place to purchase puzzles on the Internet - but no more. Not only has their customer service gone downhill, but they do a terrible job at packaging their puzzles, and I have had several arrive damaged due to the LACK of packaging materials they put in the box. Additionally, there are a LOT more jigsaw puzzle storefronts on the Internet now, carrying a lot of brands that Puzzle Warehouse does not carry, and with a lot better packaging - so I choose to shop with their competitors. Puzzle Warehouse really needs to take a good look at the marketplace and up their game, or they will find themselves with a fraction of the customers they once had.
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October 2023 by melvin hile
Nice place, if you like puzzles. Wide variety, pictures, & number of pieces. They carry some interesting wood puzzles, along with board games.
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October 2023 by Meridith Moon
I’ve ordered from their website before, but this was my first irl visit. I liked it! Wonderful selection, friendly and knowledgeable staff.
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September 2023 by Jim S.
These guys are amazing! I actually had a problem where FedEx delivered the product somewhere other than my home (evidenced by a delivery photo). Puzzle Warehouse customer service rep, Lisa H., took charge and got the order replicated and on its way to me with ZERO hassle. Great job to Lisa and her owners/managers who empower employees to do the right thing. Great job!! This is the kind of place you want to do business. Thank you!
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August 2023 by W C
I purchased a puzzle from this company. Three weeks later I and a group of people assembled the puzzle. Upon completion we found a piece of the puzzle was missing. We looked everywhere and could not find it. The next business day I called Puzzle Warehouse. They would NOT resolve this issue. They said I needed to supply a photo of the puzzle with the missing piece showing, otherwise they would do nothing to resolve the issue. We did NOT take a picture. They tell me that the puzzle manufacturer (nor will they) do anything without the picture. So I am out the money I paid for the puzzle and now have bought it again elsewhere (essentially paying double for it). I will NEVER buy another puzzle from them.
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August 2023 by Mari
This review is for the shipping from their online store. Since their shipping methods changed,about a year ago (?) I have received an unprecedented amount of damaged puzzle boxes. Previous to the change I have had literally no complaints. When I have emailed customer support in the past I received prompt replies and good service. Now I get an Auto-Reply instructing me to call them. The service hours posted on the website are not accurate and when I am able to speak with someone they of course want me to email them pictures of the damage - all very inept and confusing. While I have been compensated for the damage it could all be avoided if their shipping methods were better. Consequently, I anticipate damage and will not be doing much future business with them, sadly as they are a good source.
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July 2023 by Vicki Gossage
So many puzzles to choose from. Had a hard time making a decision. The variety is awesome. I will be back. The staff was very helpful as well.
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July 2023 by Mary Griggs
Amazing selection - I could spend hours more among the jigsaw puzzles.
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July 2023 by John Shockley
Awesome place if you like puzzles. Stop by, you won't be disappointed
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July 2023 by Kimberly W.
I have placed several orders from Puzzle Warehouse and have generally been satisfied until one of the puzzles had pieces that were about half the size of most puzzles. When I contacted the company I learned that it could not be returned because I had opened the box. There was no way to know the size of the pieces without opening it. Additionally, their prices are very high - much higher than any retail store that sells puzzles. I will use my hard earned dollars elsewhere.
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June 2023 by Crystal Burns
I've purchased 2 puzzles, bagged and unopened. Both puzzles were missing a piece of the border. I was advised I could be fully refunded only if it was unopened. I was told I needed to put the puzzle together, take a picture of the puzzle and send the picture to them and at that point they will decide how they will handle this. Unfortunately my phone said the picture was too large to send.On top of not receiving all the pieces, I had to deal with peoples attitudes.They will never get a dime from me ever again.
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June 2023 by Enid Ford
I have never seen so many puzzle in my life. Started the one I bought and can't wait to go and get my next one. The staff was very nice and helpful while I was there..
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May 2023 by Laura Davis
I love the selection you can get from here. They carry puzzles for large piece puzzles for small children to 5000+ piece jigsaw puzzles for children of all ages, 3D puzzles, brainteasers, and make sure to check out the scratch and dent puzzles. They carry quality brands like Puzzledly, Springbok, Heye, Ravensburger, etc. If you’re a puzzle lover, you should check it out.
