PNC Bank receives mixed reviews regarding its service and reliability. One customer reported a significant issue where an ATM took money without depositing it, leading to a pending investigation with a lengthy resolution time despite promises of expedited service. This experience highlighted frustration with the process and time frame for resolving such problems. In contrast, another customer praised the exceptional and personalized service received after a theft, where an employee provided great assistance in replacing a debit card and cashing checks, even helping during a worker shortage. However, other reviews note that the bank often seems short-staffed, resulting in long wait times and inconsistent service, with some feeling the current management may be at fault. Another positive experience mentioned friendly staff and quick service that was impressive enough to attract a new customer.
This bank is always short of help. They are constantly changing personnel and there is usually a long wait to be seen. It hasn't always been this way, but whoever is in charge now might be the one who needs replacing. The service is poor t I say the least.
February 2023
Just visited this location and the staff were all so nice! I was one of the first customers of the morning, and despite that, I was greeting with warm smiles, and quick service. I am not a PNC customer, but I will be one now!
December 2021
Kyle was so kind to me. I accidentally came in 15 minutes before close and he stayed late to help me. What a great experience!
