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January 2024 by Michelle P.
I've had a pretty rough couple years as a lot of people I'm not excusing my behavior and I will admit I got a little snippy with the groomer because I was hurrying to make an online appointment and I may have been impatient when I asked what time the groomer got in because it was scheduled for 930am and no one was there yet? I don't remember exactly what was said as I've been grieving the loss of my mother so my memory has been lapse, but I do remember apologizing and giving a big tip even though they charged me almost $20 more for her groom? So now I just happen to have 1 visit till my free one and I have to call and set up an appointment, it is such a pain to get ahold of someone by phone and who is going to be in a good mood having to go in face to face to set up something so easily online! My dog has been going to this store since she was a puppy, she even got her first puppy training class at 7 weeks, she's almost 4. I talked to a corporate type person and they pretty much let the stores handle it I guess?
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December 2023 by Bill Keefer
Kenny is the best groomer in StL!
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November 2023 by Joe A.
I have visited on two occasions recently--both times I was greeted and assisted by Andrea. She was fantastic! So helpful and friendly, knowledgeable and despite the fact I interrupted her stocking shelves, she assured me I wasn't bothering her and assisted me with alacrity. I don't know if Andrea is a Manager but if she isn't, she should be. Love this store. It will definitely be my "go-to store" from now on.
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November 2023 by Renee Dix
I was helped soon after entering the store. The Petco representative asked if I needed assistance. It was awesome!
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September 2023 by Andrew Manley
Staff was great but felt like they needed more help. One customer with what must have been a complicated transaction held up the line for a very long time.
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September 2023 by Raymond Crocker
I picked up my daughter today from work in tears. A coworker threw a leash in her face (she’s a stylist trainee and wears glasses) and called her retarded - a pet name given to her by Hilary the “manager”. This was all done in front of other workers and customers. I would suggest giving your money to a company who treats their employees a whole lot better than this!!!
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September 2023 by Sandy W.
took my schnauzer in for grooming. I would have done him myself but couldn't so thought I would try here. when I came to pick him up his body was cut good but his face was shaved, even his eyebrows. looked odd and can effect his hair. she shaved his whiskers, beard and eyebrows. I don't think she wanted to spend the time to comb out his whiskers and took the easy way by shaving it but his eyebrows? that is a part of a schnauzer. the deed was done so no point argue about it I just will not go back.
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August 2023 by JC BULLDOG
Ty,was very accommodating in getting my dog scheduled at very last moment.. I'll definitely will return for her services
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August 2023 by Tonya Crocker
I picked up my daughter today from work in tears. A coworker threw a leash in her face (she’s a stylist trainee and wears glasses) and called her retarded - a pet name given to her by Hilary the “manager”. This was all done in front of other workers and customers. I would suggest giving your money to a company who treats their employees a whole lot better than this!!!
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August 2023 by Kelley Green
Ruby loves Kenny, and so do we. They take such great care to make us and our girl feel comfortable.
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August 2023 by Shelley Kohlman
Always nice and helpful staff! The store is clean and generally well-stocked.
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July 2023 by mrp356b
The item I was wanting to purchase was not on the shelf. One of your workers scanned the upc marker and the shelf. He told me that there was a new delivery and the item was in one of the boxes. He went over to the area where the boxes where and one by one went through over a dozen boxes til he found the item I wanted. That is great customer service. I'll be back in the future!!!
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July 2023 by Phillip Lane
I was at the Creve Coeur location and they were out of Purina Pro Plan Sport. I spoke with an employee who looked up neighboring stores and advised the Shrewsbury store had it in stock. They were friendly at the Shrewsbury store.
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July 2023 by Max M.
Avoid the new hire female white short faded pink hair. She had my senior dog for over an hour and 14 minutes. I went in and asked for a status on the wait (I wanted to see if I had time to run another errand). I got a call to tell me to come get my dog. That she wasn't ready. All she had done was given her a bath and hadn't done her nails or ears yet. That she had to turn away another dog because she wasn't finished with mine (not my fault) and that I'd be charged the VIP fee. When I asked why I was being penalized by her lack of time management with charging me a VIP fee when she hasn't even done the basic package things. She started stuttering, avoiding eye contact, fake clicking her mouse on her computer, repeating how she had to turn another dog away because she lacks proper time management. I could hear her and other girl talking crap about me in their grooming room while I was still in that small glass check-in room. Nice. -_-It's a shame I will no longer be going there anymore from this behavior. Kenny is amazing and I usually go with her, but couldn't this time and now she ultimately takes the loss because of her new coworkers behavior. I wont support a company that tries to overcharge without even delivering the basic package to begin with. Over two hours for that unprofessional experience.
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June 2023 by linda db
I had a most amazing shopping experience today.I ran in Petco @ my lunch hr. for food (2cats), and liter,My purchase totaled over $90.00.I was not willing exchange out for a lesser quantity.I decided to load my Petco Rewaeds and my out of pocket cost was just a little over $40.00. Thank you Father God & thx U Petco.I have been a member since 2018. But just became a PetcoVital Rewards member this yr. 2023. I have saved so much $. and I am so happy for the savings, on my two kiddos.I which I had joined sooner.St. Louis Mo.Linda B.
