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April 2024 by Jennifer Roth
Overall a great experience. The truck was ready when it was supposed to be and pickup was fast. It was a newer truck and drove well. The hand cart we rented was essential for a move. They gave us a discount beyond AAA without us asking which was generous. There was a flat tire on the way and we got personalized customer service over the phone. Were allowed to go to the most convenient tire shop location for us and Penske paid. Drop off took less than 2 minutes. Only drawback was the roof was leaking in heavy rain. This could be really bad depending what you're hauling. They credited us $50. 16' fits more than you think if packed very well.
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February 2024 by Miroslav Mihajlov
Rented unit has been fixed in this location for almost 3 weeks. They put truck in night shift, they don't have part, they take truck out so day shift can order part, they put truck in night shift again, they need another part and round it goes. Very unprofessional handling of this situation. Zero effort to expedite repair.
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January 2024 by Charlie Quain
So much better than U haul.
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September 2023 by Mahmod Edin
Zero customer service. They will charge you as they want. Stay away.
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September 2023 by roguewithasilverpen
The truck Penske rented to us was NOT safe to take on the road due to a warped front right tire.This caused us to have to get a hotel room that we had not anticipated and a loss off about $200 worth of food.My wife works in the travel industry and we have used Penske often, but this WILL be te last time.
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August 2023 by Craig Cogdill
I was driving across the country with a stop in St. Louis. This location let me park my rental truck here overnight. It was great peace of mind to know my truck was in a locked facility overnight since my accomodation was downtown. Thank you!
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July 2023 by Saul Oceguera
Hi people be carful when you rent any truck this company they tell the Mile be .39c and when I return the truck and St. Louis they trying to charge me 1.50 for mile the manager in Saint louis get actitud is young man so I get this solved by other district manager if you rent anything from them ask for copies of everything otherwise you will be having and issues
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June 2023 by Scott Butler
Conveniently downtown in a fenced in lot. Good customer service and they answered all the questions we had.
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April 2023 by Susan Pineda
Kelly is the best, super polite and friendly.Helped me right away and I was more than pleased with truck and customer service.
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January 2023 by Millard Williams
FUEL ISLE IS TRASH! WAITED FOR 30 DA#N MINUTES & THAT'S WITH CALLING N2 JASON EVERY 10 MINUTES JUST FOR HIM TO SAY HE'S LOOKING,,, YEAH OK BUDDY, UNLESS YOUR PHONE IS CORDLESS I HIGHLY DOUBT IT! BUT MADE THE DECISION TO MOVE THE ALERT BUZZARD TO THE OUTSIDE ?NOW WE GOTTA PUT PENSKE ON THE ROUTE SO THE BOSS DON'T WONDER W5F TOOK SO LONG!
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January 2023 by Thomas Webber
Not offering 24 hours rental returns for semi’s. It a wonder they get any business from truckers.
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October 2022 by Egal Muktar
made reservation a week ago for a saturday. cancelled on me on friday 5pm. i have hired guys from task rabbit and now our entire week was a waste.
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October 2022 by Booger Bear
This place is AWESOME!! Excellent customer service, very polite employees!!
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May 2022 by BennyBronco Sag
Go to the one on 7th street downtown. Don't go to earth city location. Those guys suck! You've been warned. That's on the service side.
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March 2022 by fastnfuriousfreak
Where do I start lied about everything since I brought my truck in for service. Terrible communication skills would highly encourage anyone to take the truck anywhere else. Take it somewhere where they actually care about doing this the right way.
