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February 2024 by vance higgs
I had a problem at the store on Olive. I called Blake and he went over and beyond to take care of us. It's hard to find this level of exceptional customer service. Thanks
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February 2024 by sas Stovall
Purchase some items in the store, but ordered online for others. the best was placing the order for the balloons in the store. Delivery was perfect as were all the decorations and supplies staff was extremely helpful.
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January 2024 by Josh Wymer
Outstanding customer service, will always come here for my purchases. Made an online purchase with very short notice and Katie and the team were exceptional at letting me pick up five minutes after closing. This is the very best customer service and I will be telling everyone about my experience!
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December 2023 by Nicoleas “Nicky” Yowell
I have do some searching on everything and I hopefully that I can get a good buy on everything I have.
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December 2023 by Skyla Barlow
This location is not good. Unfriendly standoffish staff. I know times are hard & pay isn’t worth much these days but it’s really clear these employees hate their job. Store was a mess too, like the shelvesPrices not accurateGo to a different location in St. Louis
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December 2023 by allison sweeney
I shopped here relatively often for parties. I often order balloons and clearly understand that it’s usually backed up and I’ll need to come back. Wednesday I went in at 10 (when they open) I was literally the only person in the store. I ordered balloons at the checkout and she told me it would be 20 minutes. I told her no problem, I would run another errand. I came back 45 minutes later. The balloons were not ready, and the employee was helping another customer-which was fine. While she was checking this individual out about 5 more people got in line. When the employee completed the transaction I asked her what time she thought the balloons would be done, so I could just come back and she started screaming at me. She said “CANT YOU SEE I HAVE TO HELP ALL THESE OTHER PEOPLE-I don’t have time to stop and help you”. I again asked what time she thought I should come back and she yelled at me again. In front of other customers. It was very unprofessional and won’t be back.
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December 2023 by Amelia A.
The cashier was very unpleasant and insisted I put my card in for a second time even after I told her the screen was showing the payment was already processed. She claimed that it hadn't gone through and the computer had frozen. When I got home I checked my credit card transactions which showed I was in fact charged twice. Called the store right away and the manager told me there was nothing she could do that I would have to call corporate for a refund (who was closed for the weekend). When I did get a hold of corporate all they did was take down my information and let me know I was going to have to wait 24-72 hours to hear back from them. Very annoying situation that could have been avoided in the first place. Also this location's restroom was disgusting.
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November 2023 by Laura Lozano Gómez
Worst customer service ever! For the balloons they are always full with a three hours wait, I came by two days in a row, and the exact same excuse. Not to mention that the upfront lady was really rude with me. I’m never going to buy there again.
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October 2023 by Marla Fyfe
Friendly helpful staff, and we found what we needed, and more! I needed help with a product, and Randy was patient, friendly, and helped me with my purchase.
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September 2023 by Maggie H
I’m disappointed that you can’t walk in and get balloons to take with you anymore. You must preorder or buy ahead of time. I ended up going to the dollar tree because i didn’t have time to wait for balloons at party city.
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March 2023 by Major G
Absolutely love this place. Everything and anything you need for party.
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January 2023 by Kevin Princeton
A GRRR8 PLACE 2 SHOP 4 ALL YOUR PARTIES N GET 2 GETHERS ESSENTIALS
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November 2022 by Pam N.
I love Party City and have shopped at a number of locations. I had a great experience at Sunset Hills MO. the employees I interacted with gave me great advice and options about my balloon order. I was very pleased and will come to this store again.
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November 2022 by R H
I've always really liked their selection and prices. Always find fun and interesting things.
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October 2022 by Darlene S.
The people there are so friendly! Most of us are aware of the shortages and difficulty with supplies and they try very hard to please their customers in supplying them with their needs. I always go to this particular store!