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July 2024 by Christina Kirkou
Mungenast Collision were exceptionally easy to work with for the damage on my vehicle. I received numerous updates from Dennis on the status of the repair and their status with my insurance company.
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June 2024 by Liv Loop
Would not have your car fixed here! Terrible customer service, took over four months to get car back and not fixed properly. When questioned regarding the poor work…. they would not take responsibility!
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June 2024 by Matthew Bright
Staff was super helpful and friendly. Answered all of our questions and communication was excellent throughout the entire time they had our vehicle in for repairs.
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May 2024 by Brendan Leonard
Took two tries, and still wasn't perfect. Moved on because I lack confidence that they can do work up to my standards, which would be how things looked before my vehicle was damaged. Too many customers not inspecting the work that gets done because their first attempt at returning my vehicle was comical to a degree. Clearly the shop isn't inspecting their own work either. Without any push back they took the car back and redid it, but upon the second attempt there were still two imperfections in the paint. At this point I haven't had my car for a month and I'm just mentally exhausted. I could've made a fuss about it, in fact I probably should have, but there are plenty of other options in terms of where my future business will be going. If you expect good work, Mungenast may suffice for you, but I expect great work.
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January 2024 by Greg Gibson
Would not take my vehicles anywhere else, top notch service every time. Highly recommend
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December 2023 by Sharon Howard
Helped me file claim , even talked to the claims person for me . Was so easy they took pictures, sent them in and same day set up time to bring by vehicle back . Everyone really gave five star customer service. Hi ? five to all.
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November 2023 by Jess Ainsworth
Always great work
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November 2023 by Lois Jones
They’re awesome
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October 2023 by S9 Account
Under staffed and staff under trained. I took my Acura there for a simple bumper repair estimate. The employee who performed the inspection was not qualified and had very little knowledge of body repair. I received a call three days later apologizing for the delay in sending an estimate. I never received the promised estimate. Avoid this shop...
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October 2023 by Ken Turner
Appraiser was very knowledgeable and very friendly easy to do business with. Fast to get back with me with the appraisel.
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October 2023 by Dale Elsenrath
I can't say enough about their customer service, auto body work, they are so great to work with. They will be my go out auto body shop.
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August 2023 by Joseph Chu
Dave Mungenast is the best collision assistance center in the world! I hit a container truck on the highway and my girlfriend and I were stuck at a small town(no Uber, no car rental company) near to Saint Louis. They sent a truck to help us to get out of that small town and tow my car to collision center at the same time!Now my Lexus is totally repaired and it is similar with a brand new one! They repaired my car in detail and patiently, helped me make sure every parts of my car works well. Also, they keep in touch with me every week and help me to follow up the process. I want to say thank you to all members in Dave Mungenast and before I left there I swore that I would give them 5 stars review! I really appreciate their hard work and dedication. Please stay patient and give them some time to repair your car. They will live up to your expectations!
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July 2023 by Dan Lewis
Poor customer service. After getting disconnected from their phone system and calling again I was able to set a 9am Monday appointment. I sent my daughter up there on Monday morning and she gave my name and they said they didn’t know anything about the appointment. They told her she was mistaken and to go to the car dealership. Now it is 30 minute drive each way for us. They were good a few years ago last time I brought my car in but they don’t know how to conduct business anymore.EDITED 7/18: I would like to say that a manager followed up to try to resolve the situation but sadly they did not. The automatic reply “we are sorry someone will follow up…” is a nice sentiment with no intent or follow-through.
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April 2023 by edward bellamy
Repair was spot on! We are very happy with our Lexus. Denis kept us informed.
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February 2023 by Tom Ballard
Great place. People here have been great to me and my car. No complaints!!! Have had to use them several times.
