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July 2024 by Pastor Pleasant
If I could rate this business 0 I would. These people are Callous and poor business individuals. BEWARE OF MODERN IMPORTS!
I purchased a 6.2l Vin 2 engine. Was not able to have engine installed immediately due to Mechanics schedule. I licensed the vehicle at the end of April. The vehicle began to make a rattling noise with a sulfer odor. I thought the Catalytic Converter was bad so I ordered brand new Cats. Upon installing the Cats I tried starting the vehicle up. Long story short the engine locked up.
Called Modern Imports and they first said we will get you going after the vehicle was inspected by their warranty guy. On Monday I was informed the by the service guy that it's a Mook Point. As classes as he could inform me....I was told that the warranty was up!!!! It was a 90 day warranty and I believe I was at 120 days. I spent $3200.00 for the engine. It was installed by a 40 year mechanic.
I thought the days of Shabby businesses was over. I WILL NEVER BY ANYTHING FROM MODERN IMPORTS.....VERY CLASSLESS OPERATION. I RECOMMEND THAT THE SERVICE WRITER GET SOME TRAINING IN CUSTOMER SATISFACTION.
Finally, you reap what you sow. Things will catch up with shabby business operations.
The motor you guys sold me was stripped down of all parts, Anyone in the business know you guys will not sell motors without stripping them down. NICE TRY.
I STILL SEE YOU DESIRE TO OPERATE IN THE SPIRIT OF DECEPTION. THE OIL WAS NOT OVER DUE! NICE WEAK TRY AGAIN TO COVER UP POOR BUSINESS PRACTICES.
FINALLY, there was no reason for your company holding on to a customers core if the original bad motor was delivered back to you guys the same way the engine i purchased from you.
Very lame excuse that oil was over due!!! anyone with common sense knows that the powerful 6.2l motor would not seize up if the oil change was over due...NICE TRY. YOU ARE MAKING YOURSELF LOOK PRETTY BAD.
AS I SAID, EVENTUALLY YOUR BUSINESS PRACTICES WILL CATCH UP WITH YOU. AND LIKE THE WALLS OF JERICHO THE FALL WILL BE GREAT!!!! MAYBE I'LL COME TO YOUR MIND WHEN IT DOES.
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July 2024 by John Curtis
Lying cheats don't use.ecspecially Rick.will lye and cheat
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May 2024 by Dustin Butler
They stated they could order the part we needed and gave an ETA, I called in to make sure the ETA was still accurate and got the runaround about shipping and the part would be almost a week later and not their problem...the female we spoke to was rude and wouldn't help...the gentleman I ordered the parts from called back and stated she was wrong, but we couldn't take the chance ... we use to deal with modern for years but they seem to have lost their customer service...we found the part somewhere else and had it same day... unfortunately, we will no longer do business with modern in the future due to previous issues with ETA problems, this was just the last time
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May 2024 by Chad R
Needed specific parts in black and they found them all in less than a week. Great quality and fit as they should. Saved thousands over buying aftermarket and having to paint them. Only downside is they don't deliver.
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March 2024 by David Roach
Melissa was extremely condescending and offered me a price of $165 for a used tail light to a ubiquitous model of car. I can buy a new one for $50 or $60 bucks. Save you're money for sone place that understands pricing and customer service.
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March 2024 by DENNIS CARROLL
GRANT WAS VERY KNOWLEDGEABLE
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March 2024 by Tonya Pervansky
I swear by this place. Love the employees the one thing I could say is the street has glass everywhere and there's not alot of Parking. But they will get you taken care of....
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March 2024 by Rob Morrison
Melissa has always done an amazing job. Found what I needed gave me a clear fair price and helped me take care of my customer. I recommend Modern Imports whenever I can.
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December 2023 by PUBLIC ENEMY
Good for finding euro car parts
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October 2023 by Feras kazlee
I ordered a headlight they give me a wrong one. I give them all the information for my vehicle after one week I back to them. I tell them this is a wrong headlight and I was working with Melissa bad person all time when I work with her she give me trouble, and she give me a wrong item, when I try to returned it, she tell me this headlight has some water. It is already junk. We cannot return it I don’t recommend you guys to work with her never.
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July 2023 by Scott Buesse
Typical salvage yard. Have most of what you need and if they don't, they can usually get it. Pricing is decent.
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July 2023 by Sarah Irvin
Prompt, friendly, professional. They got the part I needed transferred in within a week. I was previously scammed on similar parts so they were understanding and professional about assuring me that they would get me the part I needed. Will absolutely be working with them for more wrangler parts in the future! Thanks Melissa for everything!
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April 2023 by AHMAD Ahmad
Nice people there nice customer serviceI like it
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March 2023 by Tyler Liponoga
Had what i needed for a hard to find part at a great price
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February 2023 by Dylan McElroy
Couldn’t even talk with the person that answered, got a line out and he hung up on me. Couldn’t even fully explain my situation. ?
