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July 2023 by Tom Biermann
I went to a metro pcs store before going to this location due to IPhone 11 was out of stock at that tier place. They had one in stock but the prices differed dramatically. The agent told me three different prices all for same phone and plan which was not comforting. Then I asked him to talk to his manager Amber. She was able to properly explain the cost and why unlike agent. Their store is about 120 dollars more than three other stores. I asked Amber if she could do anything to help me due to being lied to three different times by agent. She said No. I mentioned leaving a review and she said I don’t care if you give me a half star review. I would but 1 star is as low as you can go. Would not recommend store.
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May 2023 by Chris Spencer
The iPhone 11 is free when you switch but they are going to force you to get a bundle that's 215 dollars plus the first month an activation, it's a scam nobody has the right to force you to buy something you don't need.
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January 2023 by beth campise
Kenya Reed gave my son and I excellent customer service. Kenya greeted us with a smile & very helpful with selecting our upgraded phones. She didn't try to push the most expensive phones but knowledgeable about every phone. She didn't rush us, took her time & pleasant through the whole process. This has been the best experience with Metro. Metro needs more customer service associates just like Kenya. Thank you Kenya, you are the best!!
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January 2023 by Anissa Blalock
I went to get a new phone just when the store was closing. The guy had no problem with 10 minutes to close. Got me together in 30 minutes without an attitude. Plus threw in some freebies. It was a good experience
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October 2021 by Jackie Hernandez
Customers check your account this store has committed fraud on my account and now they don't answer my calls. I live in another state and they were able to access my account without authorization. Mona was the person who helped me and is now avoiding my calls. This store needs to be shut down. An investigator is now investigating this store.
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August 2021 by Mike Ryzhikov
Closed 2 hours before posted schedule. Store on Manchester closed 30 minutes before closing with staff still inside. WASTED MY TIME.After asking a neighboring business owner: Metro Tmobile has poor cusfomer service, store hours are erratic, and will close unannounced without explanation.
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July 2021 by Scott Butler
The lady at this store was cool as a cucumber. She also helped my phone (it would do everything but make or receive calls) and did not charge me a dime.
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April 2021 by Mike Ryza
Closed 2 hours before posted schedule. Store on Manchester closed 30 minutes before closing with staff still inside. WASTED MY TIME.After asking a neighboring business owner: Metro Tmobile has poor cusfomer service, store hours are erratic, and will close unannounced without explanation.
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February 2021 by Michael Taylor
Stopped by on 2/1 and met Alex she was amazing very knowledgeable showed me how to use all my devices. Keyword ALL.. if you shop metro then make sure you stop and shop with Alex to get All the best deals.
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February 2021 by lenna carroll
2/3/2021 The best service the two workers there were nice, polite, and very helpful.thank them so much.
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February 2021 by Sandra Labitzke
Alex was and duane are the best and went above and beyond and i would highly recommend people stop in and see them
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January 2021 by alex greer
Open 9am to 7pm Monday to SaturdaySUNDAY OPEN AT 12 TO 5PM
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October 2020 by C K
I wish there was a way to give a 0 star rating. Employees are rude and do not know how to handle situations. One employee even told us after we left the store to come back and make sure we closed their door. Was sold a defective device and wanted a refund after the bad treatment which they would not issue. Apparently they do not have to. THey ended up replacing the device after 3 days of fighting with it, but now, the experience was so bad, we do not even want the device or the service. Go elsewhere. save yourself the trouble. Poor quality. Poor customer service. EMployees that do not care ONE bit.
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October 2020 by Zach D.
A truly deserved 5 star review. I don't hand these kit lightly. What was special was the customer service. I've never had better at a cell phone store. The process were great, the network is great. I switched (ported) my number over so I kept my same number and got a $250 phone for free after paying first months bill and a $25 activation fee. So for $75 I walked out with the latest medium to high end phone (I choose the Motor Stylus mainly because it's got 4gb ram and is made by Google so it'll get updates quickly it's also quite lightweight) but the best part is the battery lasts very long .my total was $101.50 and the guy made it an even $100 for me. Also get a rubber cause (I got a clear one for $20) and I got insurance for the first 6 months (after that if it breaks I just switch back to boost for $75 again).But yeah the customer service guy gave me 4 medium to relatively high end phones to choose from for FREE. These were all $200-$300 phones and that's the real price not some marked up one Just generally the guy really, truly cares and wanted to help me (and did it on almost ten minutes?!). Yeah I'll be back and I'll tell my friends. Cheap unlimited plans, free phone, good service (so many stores actually give you BAD service like they hate having customers I swear.Come here for a cheap unlimited plan with a $250 phone for free and the BEST customer service. I've written hundreds of reviews. Trust me the service here stands out.
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September 2020 by Joshua Payne
Went to this store many times as a sprint customer ,at least I thought but since the merger I wasn't sure there is t mobile stuff everywhere im thinking new marquee , new employee's ugghh. I just want to upgrade my phone and I don't want any mess. My experience from start to finish was amazing complete staff were more than professional, and really made the experience all the more comfortable but our expert went more than above and beyond ,Cristina Arias is definitely who you want to look for if you happen to stumble in to this location , got more than we came for and some extra for our budget.