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November 2023 by Chris Castleberry
Tyler was very pleasant and so helpful in helping me find what I was looking for. I will definitely be back and recommend Tyler.
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November 2023 by Margaret Washington
The experience was great. The sales manager was very helpful and very informative as I had to select a different type of mattress. The exchange was quick and easy. I was very satisfied.
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September 2023 by Lela Fleming
The sales person was very professional and helpful. He walked us through every brand and explained the difference. I truly would recommend this store.
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September 2023 by saikat devn
Great experience. I would definately go there again if I need to. Great sales person! I needed to pick up mattress on the same day. He found another maamttress for me to pick it up on the same day.Satisfied!
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August 2023 by Stephanie Tolliver
Had such a great experience buying our mattress! Bob helped us easily narrow down our choices and found us a bed that will improve our sleep, at an amazing price. I highly recommend Bob at Mattress Firm!
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August 2023 by Mary Massey
Ryan was very helpful and didn’t try to sell the most expensive Tempur-Pedic. We discussed the “what-if’s” and I’m comfortable with the return policy if it turns out not to be a good fit.
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August 2023 by Jane Ollendorff
Products seem very good; choices difficult; a knowledgeable low pressure salesperson important; appreciate the easy return policy.
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August 2023 by Michael Burch
Our sleep expert Bob was was very knowledgeable and extremely helpful in finding us the best mattress in our price range.
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August 2023 by Susan C.
We just wanted to buy a mattress. I have no idea how much time we wasted waiting for service. But the final straw was the attitude the salesperson had when my son, who was picking a mattress for a college apartment, which we said when we walked in, got when he started looking at the sales mattress. We were a sure sale. And it was lost because our wait was ridiculously long, and salesperson was basically rude.(We got better service and a mattress at Menards.)
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July 2023 by Denisha Odie
I cannot remember the name of the guy who helped me- I went around 4-5 pm on July 11, 2023. This gentleman was taller and had longer hair. He was fantastic!! He was so professional and honest, and willing to try to work with me to stay in my budget. The definition of fantastic business practice- mattress firm is lucky to have that guy as an employee! So excited for my new mattress!
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June 2023 by Michelle W
Buying at the MattressFirm in Brentwood/Clayton was the worst purchase experience in my life. Tyler was off-putting, pushy, overbearing, distracted some of the time, then focused on selling as much as he could. He repeated himself up to four and five times. I hope his supervisor/manager will have a coaching moment/a teaching moment with him. I hope he learns that people are more than the sale alone. I wrote more detail in my review direct to MattressFirm. (Even when he called after the bed was delivered two days later, we said "it was great" for two reasons: we didn't have the heart to say anything that could be construed as mean; and we didn't want to listen to more sales talk from him if we said anything negative). I know that must sound terrible. I don't intend to hurt anyone. I don't like writing this, but it's important to let others know, and to let him and MattressFirm management know. There is a better way.
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June 2023 by Sme
Tyler was very helpful. Very low-key. He did not try to sell us something we didn’t want, or something too expensive. We had a complicated order and he took great care to get everything right. We’re very pleased.
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June 2023 by Curtis Vanover
The gentleman did a very good job exchanging the bed set up from a Queen to a king even connected the headboard back up to the king size. Could not have had anyone do a better job.
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May 2023 by Gregorio Rodriguez
Very informative, very helpful and went above and beyond to make sure my purchase went through without any issues. I am a repeat customer and will always be a loyal customer.Thank you ! ?
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April 2023 by Robert Jackson
I told the salesperson Kelli exactly what budget I was working with and she put together a great package deal to my liking!! I had a great experience during my visit!!