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October 2023 by June Tiller Ministries
Very rude and unprofessional I called and asked question about 3 expired sessions that just expired onSeptember 29,2023 I tried booking and appointment at WingHaven location prior to expiration date at time this location had a new manager that I spoke with and she stated they just had hired a new esthetician wouldn't be starting for a couple weeks .Tried booking and appointment today and because I don't desire a membership with Spa Envy they wouldn't honor expired sessions. If they had better customer service and reliable techs I wouldn't have mind becoming a member.
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August 2023 by J.A. Morgan
This massage Envy is unprofessional and will scam you out of services that you've paid for. Go somewhere else. I was given bad information by multiple people here. Then told even though they provided bad information I would not be allowed to use services I had already paid for. Very bad experience. And the manager was not helpful at all... I'm sure I am not the only person who's recieved the short end of their poor communication and knowledge of their own policy.
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July 2023 by AC Jones
Great customer service at the front desk!! They have quite a few different therapist with varying styles. I've been coming here for over a year. It's a nice spot.
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March 2023 by Sandra Barringer
The weekend desk clerk was so very helpful. I was there at 8 am on Saturday morning and she was so sweet and helpful. She told me about Massage Envy’s three month deal. $225 for four visits. I signed up and am a very happy customer. Jeremiah was my masseuse and he did a great job. I wasn’t sore afterwards. Felt loose and good. Going back next week to try bio freeze I think it’s called. Supposed to help with tight sore muscles!
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March 2023 by Pooya Pourak
Least relaxing customer service experience. I did a three month trial, was told that they would not charge me after the trial was over month to month, come to find I have 4 months of charges on my credit card statement without a single call from Massage Envy to let me know that maybe I should consider making an appointment. Tried getting a refund and the manager denied me and I have limited time to use massage credits. Miscommunication from staff and management about billing practices. Not transparent or customer friendly.
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February 2023 by Emily Kinney
Had an appointment with Natalie and she was amazing! Perfect balance between gentle and firm pressure. Highly recommend!
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May 2022 by Kathy Hunt
Always enjoy a good massage. Courtney had a medium firmness. Very personable.
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January 2022 by Elizabeth Bradford
The customer service skills at this location are absolutely horrible. They prefer to point out mistakes you made over helping them. I totally understood that I didn't understand the original agreement and just asked for cancelation back in October. The manager was so freaking rude. Repeated over and over again "you signed this and you signed that". I let them know that I was not asking for money back, I just needed to cancel. I went to the location in person at a later date and was told that I would be immediately cancelled. I had massages I had paid for and could not use. I asked if I could donate them to anyone as a pay it forward kind of thing. They said they had a program for teachers and firefighters and whatnot and that they would donate the massages to them. I've been charged again since then, so I called. Yet again RUDE customer service. I was told there was no record of my visit to the store and was told they needed my signature to cancel. Why didn't the person on my second attempt get a signature? I have no idea. And no record of my request to donate my extra massages. I couldn't scan the paperwork sent to me via email this time, so I went to the store. And guess what. RUDE PERSON NUMBER THREE. If I was trying to get money back I would understand them pushing back, but this was something I NEVER asked for. The person at the location tonight was so uncaring and could not process my cancellation. They said I would get a phone call. So my ordeal is STILL NOT DONE. I understand contracts and terms and conditions, but there is NO REASON for such rudeness and condescending attitude from so many people from this location. Absolutely ridiculous.
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January 2022 by Christina Vitalyevna
Massage by Jeremy was phenomenal. He was attentive, engaging and made sure that I was comfortable and that my needs were met. I left feeling incredibly relaxed and energized.
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December 2021 by Sean Scully
DO NOT SIGN THEIR CONTRACT. They call you incessantly and are rude. I recently was able to cancel my contract but can't use my credits due to a Corporate issue. "You can use your credits anywhere!" Not true. They are hard to work with and unhelpful. Wish I had never gone in. Massages are very average.
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October 2021 by Sheairra Johnson
My mom got me massage for my birthday & Joe was great!
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August 2021 by Melissa P (Mzpete)
Friendly front desk staff who went out of her way to help me find an appointment when I explained why I needed it.Loved my massage therapist Natalie. She was very helpful and made me feel relaxed. After finding out what I needed worked on she concentrated on making sure those areas were thoroughly done. She was great at her job.
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August 2021 by T S
Great choices for therapist that fit your style. Affordable, clean, relaxing.
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July 2021 by Jesse Williams
An amazing place to unwind. This body definitely needs a good message more often and this is the place for that. Friendly staff, good pricing and great with their hands.
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July 2021 by Stacy Price
I have been a member for years. I have several massages saved up and wanted to transfer them to my daughter and her boyfriend. They will only allow you one transfer a month even though I have like 12 saved up. When I express my frustrations to the "boy" on the phone, he just hung up on me... WOW!!!!!! I honestly can say, I will be using these up as fast as I can and switching to another company. THIS LOCATION IS SO RUDE!!! No wonder why this is the ONLY location in my area that ALWAYS has available appointments. I love the Maplewood location, but will still cancel my membership once these are used.
