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October 2023 by Lumina Solaris
Lovely people here. The manager of the store is super nice, too. When they are stocked, they are STOCKED
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June 2023 by Christian S.
Absolutely Pathetic! This outsourced shipper delivered my Lowe's washer / dryer but failed to properly install. After failing to bring the parts that I paid for because LOWES stated that they were necessary for installation, PILOT manipulated the items and failed to install the dryer. In fact, PILOT cut and ruined the item, let a number of parts on my counter, left me with a NON-WORKING dryer, and said that I needed to call in a service order! Neither PILOT or LOWES bothered contacting me with a solution (they already have their money) or returned with the proper part to finish installation. PILOT had several opportunities to cure the matter, ignored THREE ATTEMPTS, and REFUSED TO REPLY. Their customer service is complete trash and I would recommend using ANYONE OTHER THAN PILOT! LOWES is equally pathetic. I'll be filing complaints against both with the BBB and contacting VISA for a refund since neither company has a clue how to treat customers. Just read their other reviews, this company is a JOKE and LOWES is equally responsible for their incompetence.
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December 2022 by Bethany B.
I practically break out in hives when I have to go to this store. My anxiety is heightened when I get there and can't find whatever it is I need for the current handyman's project. When I finally find someone to ask, the response is almost always that it's on the other side of the store but, "there will be someone there to help you." HA. There is never anyone 'there' to help. When I finally track down someone to help me find what I need, I then take it to a second person to ask if it's the correct item for my purposes. It never is. I get a new story and completely different advice. This means I have to decide for myself, or go ask a third person. How I wish Ace Hardware or True Value were bigger stores and closer to my house! This Lowe's is always understaffed and 95% of the staff is always under-trained. If you must shop at this store, give yourself plenty of time as there are usually only two check out people, so you can be standing in line a long time. If you're returning something, bring your lunch. Also, be aware that there is no quality control here. I got home with a box for a new outside stair rail but when the handyman opened it, none of the hardware was in the box. Back I go to Lowe's to explain my problem. Angry gatekeeper, Frankie, (who is to be avoided at all costs) tells me I can't be helped with that particular problem although customer service told me to go there and ask for help. I went and found someone else who opened another box like the one I'd' purchased, extracted the hardware I needed, then simply taped the box back shut and put it back on the shelf. If you find you must shop at this Lowe's, your only hope is to try and locate an extraordinary employee named Guy. He will stick with you no matter what you're looking for or how hard it is to find. He'll find it and he'll make sure it is exactly what you need. Otherwise, maybe pick up some Benadryl before you actually go into this establishment. PS. Today I discovered there is also a gentleman in the equipment rental room who is very gracious and helpful, even if you're not there to rent anything.
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November 2022 by Jaclyn M.
I'm not one to submit reviews but the customer service was over the top. I have to give a HUGE shout out to Chris in the tool rental department for making my purchase quick and easy on a day I really needed it. He went out of his way to help me. I work in customer service and that was the best I've received anywhere! Give that man a raise!! Thank you, Chris!
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October 2022 by Andrew S.
Apparently "Ready for pickup" at this Lowe's means still in the back and I have to get a forklift to get it down. Waited 15 minutes for someone to come out to my car, then told I need to wait another 20 for what I purchased. Very frustrating.
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September 2022 by B G.
I ordered something online for pickup, and they brought some of it out but said they had to go get the rest. I waited for them to come back out, but they guy never showed up. After 30 minutes, I went inside to check, and got no help. I finally gave up. Still waiting for a refund. Called about that today, and the person was rude and not listening, but I got it sorted eventually--hopefully. I'll go elsewhere next time.
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June 2022 by Nick B.
Walter, John, Justin, and all of the ladies in customer service have always been super helpful anytime I need anything. I bought my first house a year ago and have remodeled the basement, refinished two bathrooms, and done extensive renovation projects almost exclusively through Lowe's. I would not have been able to do the things that I've done without the store and their staff. You guys (and gals) are all amazing, keep up the great work! BBQ guy that is occasionally in the parking lot that sells bacon wrapped double hotdogs also gets props
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May 2022 by Sean H.
Genuinely awful. Spent 4 years coming here while remodeling kitchen, bath, back yard, garage, office, master bedroom and other odds and ends. Lowe's claims to support and encourage DIY; they've invested heavily in how-to videos, etc. Of course they want people to take on house projects. This opens up their market to the majority of people who want to upgrade, but don't want to deal with contractors both due to cost, risk, poor work quality, etc. The most efficient way to utilize a hardware store while DIYing, is to buy all the components you think you might need, go home, see what works and return what doesn't. That way you only make 1 purchase trip, and 1 return trip, instead of potentially 10's of purchasing and return trips costing you 10x the amount of time in travel and line waiting. This also means you can do 10x less projects so Lowes gets 10x less money out of you. At the end of each project, I would just bulk return (with receipts) what I didn't need. This is where a major problem starts in their process. They treated me like a criminal. Incredibly rude and condescending with a smirk like they had caught me in the act . I called them out on it and they said, " well I don't know if you just walked in here and grabbed these things off the shelf to return them. Just using their system (90 day return window) to its most efficient degree and this is how they respond. Really unfortunate.
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March 2022 by Tim Q.
I Went on 3/29 to purchase a shower head and few other bathroom supplies, after I stood in line for over 30 minutes the cashier screams cash only system been down all day in my face like I was supposed to know when I pulled out my debit card. So I went to home depot where I walked right in and out with what I needed in 10 minutes. Won't be going back to any Lowe's anytime soon
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March 2022 by Dennis W.
Worst delivery experience of my entire life. Our fridge stopped working and Lowe's had the soonest delivery date, so I ordered from them. I was given a Thursday delivery date, which was 2 days after placing my order, and that was great, except that it didn't happen. Emergency caused the delivery to be rescheduled for Saturday. Got a call late Saturday saying it was now rescheduled for Monday. The customer service line was helpful, but when they reached out to the store, nothing happened. Manager was supposed to call me when my issue was escalated. Never happened. I can't see the details of my order in the Lowe's app, was told a delivery attempt was made on Saturday, but my security camera does not show anyone from Lowe's for the entire day. I would never recommend this store to anyone.
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September 2021 by John J.
It's been over two months since ordering new countertops. Of course there is no one ever in that department. Just found out yesterday, they haven't even placed the order. This is the worst Lowe's in the country. I dont even want to give a star
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August 2021 by Chase Swafford
I just left Lowe’s and Trish was absolutely amazing with her customer service but also with her knowledge of what she is doing. I was able to walk in show her the pictures of the plumbing and describe to her what I was doing. She made sure I had all the items I needed for what I was doing.
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July 2021 by John Dell
My mother in law purchased an air conditioner and purchased the installation also. That was about 6 weeks ago. We were told the install would happen on June 22nd. No call no show. The installation company rescheduled for a few days later. Also a no call no show. So I went to the store in person. They seemed very sorry and understanding. They called the installation company themselves and got it rescheduled again. Again a no show. We had 7 appointments I think that never showe
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July 2021 by Javoney Fleming
Bought nice Lilly's for my flower garden here! Nice strong plants! Can't wait to see them next year!
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April 2021 by Katie W.
Do not waste your time with the headache. Purchased $2,300 new fridge. When the delivery people arrived, my husband told them the door needed to come off to fit. They proceeded to try anyway and dented the new fridge before listening and taking the door off. We were reasonable to accept his offer for them to come back and replace the door on the fridge. Cut to later in the day when my husband has been on hold for 2 gping on 3 hours, with multiple people, trying to tell him he got misinformation. They say we can now pack the fridge back up to return it. He is still on hold. I cannot believe its possible for people to act like this and be able to continue running a business. We have been treated like we already owed them $2,300.
