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October 2023 by Verna Wilds
Glad I didn't read some of these older reviews before I went in or I would have missed out on a pleasant, productive outing. Very happy with the customer service I received from Stephen. He educated me & gave me some honest opinions. All on top of being super friendly. Looking forward to seeing my kitchen remodel come together with his help.Update: After my purchase & above review I did try & get back in touch with Stephen with a question regarding hardware placement. He told me to send him a pic. Never heard back from him. Disappointing.
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August 2023 by Carole Ryczek
I had a great experience at Locks & Pulls. The selection of products is excellent and the customer service was outstanding.
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May 2023 by Patty DeBeer
I had a delightful experience today at Locks & Pulls. The selection of hardware & the customer service were exceptional. Stephen spent quite a bit of time with me discussing different handles & finishes, offering his design ideas or confirming mine, & showing me pictures of different handle variations (if not on display). He went above & beyond to be sure I was happy with my selection. Another salesperson, Chloe, also, offered her help & expertise. Both were knowledgeable & easy to work & fun! I highly recommend L&P.
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April 2023 by Elizabeth Solomon
I can’t say enough good things about my experience with Locks & Pulls. Everyone is so helpful and nice. I placed an order with Steven today and he has such a good eye for design, very creative and can totally see your vision. Highly recommend.
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May 2022 by Larry P.
Outstanding selection of quality locks and pulls. Knowledgeable Staff and friendly service. Here's the skinny, know what you want, you know, design wise. Because you will be overwhelmed with selections. Once you have cornered it, decide if you will install yourself ( like moi) or have a handygal or man install for you. Know that installation is sometimes trickier with the good stuff. Then Realize that you get what you pay for, as there is such a thing as quality American Made product vs cheap Orange or Blue big box store Chinese junk you will despise not far down the road. Once you have installed the product from here step back and admire what you've done. It's going to last and perform as it should.
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May 2022 by Dianne Haynes
I had a great experience buying a lock set today. Although the store’s selections are huge, what made the experience great was the customer service I received from Stephen. He was friendly & interested in my project. He took the time to explain the warranties on the product & offered options. I highly recommend this business & will return for my next project.
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April 2022 by Mike Rich
I have bought door and cabinet hardware from Locks and Pulls in the past and found their staff to be very helpful. Recently I needed to find some unique pieces for a couple of sets of French doors I have. Stephen worked with me and found the exact pieces I needed. My go to store for door and cabinet hardware. Terrific selection.
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March 2022 by Jon Parker
Great selection and some high end products you can’t get online. Staff were nice and helpful. Two pulls we love (by Josef Reufelli from Colonial Brass) require a dealer like Locks and Pulls. They are best (only?) game is town for this. There are a bunch of reviews here stating the staff were rude, but I didn't feel that way at all. If you're nice, I'm sure they'll be nice to you too.
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March 2022 by Peter M
Locks & Pulls is an incredible resource with great selection and helpful staff to make sure I get what I need. On rare occasions when they haven't had what I've needed, they have provided suggestions on where I can find it.
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March 2022 by Bill Page
What a wonderful store. The people are incredibly knowledgeable, helpful and kind.
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February 2022 by Lauren Petrus-Marshall
Stopped by on the weekend to look for new kitchen handles and worked with Stephen. He was so incredible nice, helpful, and patient even though they were slammed! I later called to place my order but talked with someone else and again, super nice and helpful. Would definitely recommend them to friends and family.
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February 2022 by Barb Little
My husband and I really enjoyed working with Betsie yesterday Very helpful and very pleasant to work with! The store has a great display of knobs and pulls lots of variety it definitely helped us to see and feel them before we made our purchase.
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January 2022 by Gail Freeman
I’m an Interior Designer and every time I’ve been in this store I am ignored. I’ve went elsewhere for the last few years, but today I thought I’d try again. Client and I were in store for 20 minutes. We asked for help several times and no one bothered to assist, or even tell us they’d be with us as soon as possible. We did find some things we liked, so I took pictures and will order online from somewhere else. I hate doing that, but if they don’t want my business I’ll be happy to use other sources. From the look of all your terrible reviews, I’m guessing you don’t care.
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December 2021 by Hope Elizabeth Karnes Nicely
This is a poorly operated and poorly managed store. My husband and I have spent $1,000s on new hardware and have had nothing but repeated problems. Orders were incorrect. Hardware was missing. Customer service is entirely lacking. One star is being quite generous.
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November 2021 by Lauren Foster
I visited the store and was promptly assisted.I was looking for a mortise entry door lock set and was shown available product. They explained how to measure the door and we discussed options. They have so many beautiful products to choose from. I love this store.
