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December 2023 by Amy F.
Really wonderful. My husband and I drove over to Laurie's after being mistreated at another shoe store. The saleswoman was knowledgeable and spent real time helping both of us. After about an hour we left, very happy with the two pairs each of us bought. We will return!
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November 2023 by Anika K.
Laurie's is THE place to buy shoes! We had been all over the city, tried several online sources, and met with disappointment at every turn until we came to Laurie's. Our kids have somewhat wide feet but are mainly super particular about being able to wiggle their toes. Shoes that have narrow toe boxes get rejected, regardless of how cute they are. Laurie's carries actual wide toe box shoes in fun colors that our kids instantly fell in love with! And they actually MEASURED our kids' feet which most other shops didn't bother with. The fish tank and slide entertained them while our shoe tech looked for suitable pairs, and the pairs she found were instant successes. We will be back.
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October 2023 by Laura Hogan
I’m not sure how to describe my bizarre experience but I’m glad I purchased my shoes online instead.First, parking lot terrible with people parking not even in parking spots. Next, once my number was called I immediately received a patronizing attitude from the associate suggesting I had been wearing the wrong shoe size, I wear a size 9 in Nike shoes. I can confidently say that is untrue given my over 30 years of experience wearing shoes. I even confirmed my crazy going to another shoe store and trying on Nike shoes at the larger size. Definitely not a size 10.The shoes I was shopping for were On shoes as directed by my doctor and they do run small (validated that with a simple google search) and so upsizing was appropriate for these shoes in this situation. However, I was suggested by the associate to even upsize to an 11 which probably would’ve fallen off my foot! Perhaps they had an excess of size 10/11s and we’re trying to sell them off. After trying them on I decided I did like them but only wanted a white pair. I was told it would take two weeks to arrive! I don’t know if they convince other customers in waiting two weeks when you can go online an order them from the manufacturer to arrive in 3 days.So all in all, I’m glad I was able to try them on but also glad I purchased them online. I likely will never have a need to go back to this store.
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October 2023 by Jennifer Elizabeth
Amazing customer service! I’m on my feet all day at work and needed new shoes, these guys were great at helping me choose two pairs that were best for me. And we got cookies!!
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September 2023 by Cynthia M.
What a pleasant experience! From walking in the door and being greeted by John who gives you a number to be waited on. I was referred to Laurie's from my Orthopedist for Achilles Tendinitis (community engagement work ) I did too much! The day I arrived the store was in full buzz by 10am. Doors opened at 9am. There is a children's area with the cutest tiny shoes and accessories for boys and girls, etc. For adults, there is a wide assortment of shoes for various activities. I had the pleasure of having Montez as my shoe tech. We vibed over our military backgrounds (me USAF and him USMC). He educated me from soup to nuts about caring for our core and feet. While he talked my eyes glazed over looking at the beautiful decorations and plethora of attractive shoes and socks! L ..ook at the customer A..cknowledge the customer U..nderstand stand the customer R..espond to the needs of the customer I..nstill the trust of the customer E..xceed the expectations of the customer S..mile! It leaves with the customer W..illing to please A..ll the time Y..ou This shoe store is for the ENTIRE family!
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September 2023 by Teresa Douglas
This is the ONLY place I buy my shoes! I always demand high quality shoes and Lauries has that quality. They have trained associates that measure your feet to make sure you have the right fit. They noticed my husband had a pronated gait and recommended he get shoes that have roll bar supports.This is the only shoe store I know that is so popular, you need to take a number to get in line. When we left, they gave us cookies. Laurie's is the best!
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September 2023 by Katie Y.
Good local store, the associates are helpful and make sure your shoe fit size is correct
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August 2023 by Kim Daniels
Took my son here last week to find new shoes for school. Found out that he graduated to a men's size 10, which was already a lot for me to take (he's 11), but then he was asked to choose whether he'd like a light or dark color. No option of browsing the store, the sales woman just brought out a couple pairs of $140 Brooks shoes and we were supposed to choose. Also, she didn't believe him when he insisted the shoes were too big. I asked to see a couple other brands that were less expensive, and honestly felt at this point like we were wasting her time. When I said we would need to think about the $100 pair, she took the shoes and left -- no thank you for coming in, or anything. It was so bizarre and unexpected, especially since my mom had a good experience with them just a couple months ago. Went to DSW the next day where he was measured at an 8.5 and were given advice on brands, tips, etc. for his flat feet. Plus, we spent $25 less. I rarely write reviews but the interaction at Laurie's hit me so wrong that I've been thinking about it for a week. Hoping we just visited on an off day, but be cautious about the customer service in case this is a trend.
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August 2023 by A P
I came here for shoes for my daughter and the sales person told me which shoes I was going to buy. I asked about other shoes they had on display for her and was told no. This was before he even measured her or looked at her feet. I didn't like that I wasn't given any options and he was very rude. It was all very abrupt and short. Overall the experience was off-putting and I'm not happy with the experience at all.
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July 2023 by Nan Kuhrik
This is the best shoe place in St. Louis. The staff greet you at the door & are super excited to help you find the exact pair of shoes that you are looking for. They have the best selection in town & are very willing to pull out every pair of shoes you need to make your final choice. Patrick waited on us, and he was great! Very patient & knowledgeable of shoes available in our sizes. There is a super positive atmosphere in the store, & everyone is wearing a smile. They really know their stuff & can find you the exact shoe(s) you are looking for.
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July 2023 by Janie Brennan
This place is great for getting kids shoes! They have a great selection, knowledgeable staff, and your kid gets a balloon (and/or a sweet if you want) afterwards. There's even a slide to keep them busy whole you're waiting. We will keep coming back for our kids if nothing else.
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July 2023 by Jeffrey Krueger
Today was my first ever visit to Lauries Shoes. My 1.5 year old son is getting orthotics to help his balance/stability. This was the fifth store we had been to in order to look for the shoes my sons physical therapist recommended without any luck. We were greeted immediately by a friendly sales associate who was able to assist us. When we told him our son was getting orthotics he asked additional questions about the type of orthotic and why my son needed them. He was very knowledgeable about what shoe and size combo we needed in order to accommodate the specific insert my son will be getting. He was patient with our toddler son and were able to find the exact pair we were looking for in his size! We will definitely be back!
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July 2023 by Jeffrey K.
Today was my first ever visit to Lauries Shoes. My 1.5 year old son is getting orthotics to help his balance/stability. This was the fifth store we had been to in order to look for the shoes my sons physical therapist recommended without any luck. We were greeted immediately by a friendly sales associate who was able to assist us. When we told him our son was getting orthotics he asked additional questions about the type of orthotic and why my son needed them. He was very knowledgeable about what shoe and size combo we needed in order to accommodate the specific insert my son will be getting. He was patient with our toddler son and were able to find the exact pair we were looking for in his size! We will definitely be back!
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July 2023 by Lisa G.
Update: Laurie's said my shoe could not be repaired, and they are ordering me a new pair! I can't wait to get them. I suppose I will have to wait patiently, lol!
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June 2023 by Mallory C
This place has the best customer service! They are willing to spend the time fitting you and pulling out shoes until you find what best fits you. They also know what they are doing!I recently had an issue with a defect in a previously purchased shoe and they could not have been more accommodating with helping to resolve the issue. Will definitely go back for the great service!
