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July 2023 by Margie Eyers
Henry Kitchen and Bath helped us with our kitchen remodel. Shannon Burch was our designer. She answered all our questions, helped make our choices and truly made the process so eaay. We could be more happy. Highly recommend.
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June 2023 by Daniel Kuntz
Sara was great and took the time to help me with a replacement custom appliance door pull. She was very helpful!
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May 2023 by Jax Taylor
Stopped in today to see if we could find a few unique pieces for our remodel since we were passing through St Louis. Although they didn’t have what we were wanting, the team saw my idea and immediately started pointing me in the direction of where I could find what I wanted. I left with a list of brands, names of designers and a showroom in Chicago. It’s unusual and refreshing to see such knowledgeable and customer oriented staff! I wish more businesses would bring back this is their sales reps.
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April 2023 by M Vogt
We have used Henry plumbing in the past for a beautiful kitchen in our old house. Now we are in need of redoing a kitchen in our new house and went in for an estimate on cabinets and can not get pricing for the life of us. We went in for pricing in October and have yet to see pricing or a finished plan. We called and asked for a different sales person, a manager, anyone and all we get is "they're busy, please leave a message". They were so much better at the Kingshighway location with Amy. Guess we'll go elsewhere, clearly they don't need business.Services: Kitchen cabinet design
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March 2023 by Melanie V.
We have used Henry plumbing in the past for a beautiful kitchen in our old house. Now we are in need of redoing a kitchen in our new house and went in for an estimate on cabinets and can not get pricing for the life of us. We went in for pricing in October and have yet to see pricing or a finished plan. We called and asked for a different sales person, a manager, anyone and all we get is "they're busy, please leave a message". They were so much better at the Kingshighway location with Amy. Guess we'll go elsewhere, clearly they don't need business.
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February 2023 by Steve Seligsohn
Henry K&B has been a tremendous partner and working with Sara P. at Henry has been a great pleasure not only for me but also my clients!
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February 2023 by John Messmer
Walking into Henry Kitchen and Bath was a big mistake. My wife and I went to them for what should have been a small project: bathroom sink, vanity, and cabinetry. They told us it would probably take a few months to get everything ordered, scheduled, and completed. Almost a year later and the project is still not completed.It was a comedy of errors from the start. First, they forgot to order the sink/counter. Then they ordered, delivered, and installed the wrong sink/counter. Then they forgot to order the handles/knobs for the cabinetry. Then they ordered the wrong handles and knobs. Promises were always made and most of the time they were broken. Excuses and delays. Excuses and delays. Making matters worse, communication was abysmal.But here is what my wife and I found most unforgiveable: at no time in this entire ordeal were we ever provided an apology; no recognition of how outrageous it was that a project that was originally expected to be completed in May 2022 was still unfinished in January 2023; no acknowledgement that the inconvenience that we were going through wasn’t normal. Is this business as usual for them? Maybe.Henry Kitchen and Bath made it crystal clear that they didn’t care and that they weren’t willing to take any responsibility for their mistakes. They were very adamant about us paying upfront. But not so adamant about doing the job correctly or in a reasonable amount of time.Run – don’t walk – away from Henry Kitchen and Bath. It was a horrendous experience.
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January 2023 by John M.
Walking into Henry Kitchen and Bath was a big mistake. My wife and I went to them for what should have been a small project: bathroom sink, vanity, and cabinetry. They told us it would probably take a few months to get everything ordered, scheduled, and completed. Almost a year later and the project is still not completed!It was a comedy of errors from the start. First, they forgot to order the sink/counter. Then they ordered, delivered, and installed the wrong sink/counter. Then they forgot to order the handles/knobs for the cabinetry. Then they ordered the wrong handles and knobs. Promises were always made and most of the time they were broken. Excuses and delays. Excuses and delays. Making matters worse, communication was abysmal.But here is what my wife and I found most unforgiveable: at no time in this entire ordeal were we ever provided an apology; no recognition of how outrageous it was that a project that was originally expected to be completed in May 2022 was still unfinished in January 2023; no acknowledgement that the inconvenience that we were going through wasn't normal. Is this business as usual for them? Maybe. Henry Kitchen and Bath made it crystal clear that they didn't care and that they weren't willing to take any responsibility for their mistakes. They were very adamant about us paying upfront. But not so adamant about doing the job correctly or in a reasonable amount of time.Run - don't walk - away from Henry Kitchen and Bath. It was a horrendous experience.
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January 2023 by Orest R.
I will definitely be writing a very long review of this business, but in the meantime be warned, if you want nothing but frustration and pain, use this company. Expect things to go wrong every step of the process!!
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December 2022 by Carrie Harrison
Great service and selection. Libby is absolutely wonderful to work with. Really knows her stuff and very thorough!
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August 2022 by Laura Jones
Sara Pilch is such a great way to start the day! She greeted me on my arrival, offered water or coffee and was so cheerful. Customer Service is NOT dead. She then turned me over to Shannon Burch who went above and beyond to help me with my needs. She found the equipment I wanted and was incredibly helpful. Great store and the employees are happy.
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June 2022 by John Krakowski
Started planning a bathroom remodel with Henry Kitchen and Bath in Spring of 2021. Great designer, great plan. Placed a five digit deposit in late August of 2021 with the understanding that the work wouldn’t happen until June of 2022. We were informed not long ago that the project wouldn’t begin until October of 2022. Within the past few days that has now been pushed to December of 2022 or possibly January 2023, and the certainty of those dates is very vague. The “creeping delay” is now becoming excessive. We have little confidence that these dates will hold up. Unacceptable.
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November 2021 by Bill Sauerwein
I had the good fortune of getting in touch with Linda when I called Henry Kitchen and Bath. Linda gave me her time and attention and the customer service I received was excellent. She was very knowledgeable about the company's products and solved my issue extremely fast without any hassle.Service: Repair water fixtures
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November 2021 by Jennifer Geist
I had a good experience with Henry when picking out bathroom fixtures, but then received radio silence when I was ready to order after a few emails back and forth with questions/final details and measurements. Tried contacting the designer and the admin that paired us three more times to no avail. I guess we'll get the things we picked out from another store--I wouldn't have thought it was so hard to give a business several thousand dollars. Just be aware you might be wasting your time with them.
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October 2021 by Sarah M.
Avoid Henry Kitchen & Bath... unless you like throwing money down the toilet. My experience was disappointing and frustrating. After spending over 20K on cabinets and countertops and 7+ months without a working kitchen, I am left with chipped cabinets with poor paint finish. They will try to upsell you cabinets in the show room and tell you they are great quality, and when they arrive damaged, they will not stand behind their product. The replacements arrived months later looking worse than the originals. They tell you they will "repair or replace only", but they are incapable of doing either. What a waste of time and money. Go elsewhere! After countless emails and texts they offered me $1200 for my extra contractor fees since they told us to install the defective cabinets and then questioned why we installed them, and a measly $285 for my troubles- what a joke! The Diamond rep Mike Alsap was a complete j*** and did not show up when he was supposed to. They will try to blame you for their issues! Avoid!!