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November 2023 by Latrez Lenoir
“ I HIGHLY DONT SUGGEST “ HORRIBLE CUSTOMER SERVICE SKILLS. I CALLED THEM FOR A TOW LAST NIGHT AND THEY TOLD ME THEY WAS 45 MINUTES AWAY. SO I WAITED A HOUR AND 30 MINUTES THEN CALLED THEM BACK AND THEY SAID IT WAS GOING TO BE ANOTHER 45 MINUTES. SO I PROCEED TO WAIT AND AFTER WAITING AGAIN I CALLED THEM AND IT WAS A WHOLE NEW GUY ON THE PHONE TELLING ME HE DONT KNOW NOTHING ABOUT ME CALLING AND THERE IS NO DOCUMENTED TOW REQUEST FROM ME. HE ALSO GAVE ME A WHOLE NEW PRICE WHICH WAS MUCH HIGHER THAN THE QUOTE THE FIRST GUY GAVE ME. HE EVEN SAYS I CALLED A DIFFERENT LOCATION BUT IF THATS TRUE HOW DO YALL HAVE THE SAME PHONE NUMBER. HE ALSO SAID THAT WHAT WAS THAT THE PEOPLE I WAS TALKING TO BEFORE HIM WENT HOME AND IT WAS A WHOLE NEW SHIFT THERE. SO IM TRYING TO FIGURE WHY DIDNT THE PEOPLE TELL THE SHIFT THAT CAME IN THAT THERE IS A GUY WAITING TO BE SERVICED. I BELIEVE THEY ARE SCAMMERS.
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October 2023 by Neverland Grounds
I don't now if hes the owner, the manager or just an employee, but hes a big guy with a big beard and when I ask him his name he said it was Steve.Well Steve, you and the rest or the people that toweds peoples cars away are the absolute scum of the earth, Cursing at me, Threatening violence, Acting like an entitled child. Please seek some mental health.
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October 2023 by Iris Mills
Excellent service. Very fast and friendly. Felt very safe with the crew.
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September 2023 by Patricia Hughes
Great service! Very helpful and friendly driver. Highly recommend.
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September 2023 by Kayla Froelich
After calling 17 places trying to get my vehicle towed 5 miles away, and everyone telling me they couldn’t do it, I called Hartmann’s. The lady on the phone was very nice and helpful and told me she had someone that could do it. Mr. Quincy was who called to let me know he was on his way, which was only 15 min., and he was the most kind and helpful person I have come across in a long time. I highly suggest this company to anyone and if you get the chance to meet Mr. Quincy, he is wonderful!Service: Car towing
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August 2023 by Mary Roach
They were wonderful ? so friendly and my car looks great
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July 2023 by Annie Moorkamp
Fast service, incredibly kind employees & reasonable pricing. 10/10 service, 10/10 recommendation.Service: Car towing
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June 2023 by Kathleen Piercy
A harrowing flat tire experience on the highway in a not so great area of town was quickly resolved by Joe. He helped get me back on the road and going in the right direction in no time. I can't thank him enough.Services: Special vehicle towing
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May 2023 by Michael Davis
They towed my car and ripped out the rear cradle. After that wrote up a ticket saying my car excessive rust. They hooked up to something that wasn't even durable. Who fault is it?????. I'm sure they have towed cars way ruster than mine. I have pictures. They are careless
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May 2023 by Aaayyy (Matchew818)
So I have used Hartman's before in the past and already knew that they were good. But your guy's driver Quincy went above and beyond his duties today. My truck was broke down at a customer of mine's house who I was remodeling the bathrooms four. They have a toddler son who loves anything to do with big trucks. Quincy not only one over there and got my truck no problem but he also spent time to let the kid get a picture with his dad in front of the truck and see how the truck worked which is amazing to me. Not to mention when he got it here he was able to get it into a tight spot no problem. I would recommend these guys to anyone in town especially considering their prices are better. Two other places that I won't mention wanted to charge me about $100 more for the same service. It's nice to know there's still some quality businesses out there keep up the good work guys!
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May 2023 by Brenda Simpson
It was a stressful situation.The quickness of their response made all the difference. Thank you Brenda S
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May 2023 by OKimma J.
On April 7 my catalytic converter was taken off my car while I was at work. I call my insurance co and they called Hartmann's towing & Auto body.... Now David (the tow guy) was nice. The company itself got over. On April 25th they refuse to do the job for what my insurance co would cover so I had to pay to have my car towed to another shop..... But they had my car the whole time and got paid for just holding my car. While talking to another shop they ordered the part (GOT IT THAT WEDNESDAY MORNING) and by 5 that evening my car was fixed and I paid. 3 ×s less then what hartmanns was going to charge. They will never get my service again. They held my car hostage the whole month and didnt do anything.
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March 2023 by Mary Thomas
I've only lived in the St Louis area for a very short amount of time but in that short amount of time I've had to call around to a decent amount of mechanics and this is the only one who makes me feel welcomed when I'm calling and listens to my problems and concerns gives me a plan of what I should do next. I come from a town where we've gone to the same mechanic for years and years and years and the level of comfort I got with my first experience let me know this is the same mechanic I will be going to for years and years.
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March 2023 by Floyd Padgett
Used them for Body shop repairs, a big autobody shop here locally (starts with a C) was wanting to charge us over $21K to repair our car, Hartmann's did it for half the price and got us in much quicker than the other place... I highly recommend using Hartmann's, in fact I just called them today to send another of our company vehicles to them
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March 2023 by Jamie Arnold
The driver went above and beyond to get me back on the road. 05 chevy with the spare stuck under the bed. The driver didn't give up. Thank you
