-
February 2024 by Dave C.
not to be trusted. do not give them any money for any reason... don't let them tow it to thier lot or they will hold it for ransom.
-
May 2023 by Linda Williams
This place epitomizes service, customer satisfaction, and professionalism! My car was in a “dilly of a pickle”. That’s the only way I know how to describe it. Other towing companies came out, looked at it, and told me either they couldn’t do it or wanted to charge me an arm and a leg! Daniel and Skip from Hartmann Towing took care of me in no time. What I really loved about the experience was the knowledge level and resourcefulness of the employees. Daniel looked at my car and knew the equipment he had would not get the job done. He didn’t try to take my money. Instead, he sent his co-worker, Skip. Skip was “surgical” in his craft as he rescued my vehicle. I stood in awe as I watched him work. It didn’t take him long and the price was affordable! Thank you, Hartmann towing, for possessing the keen insight to hire these two outstanding employees!
You have a customer and referrals for life!
-
May 2023 by OKimma J.
On April 7 my catalytic converter was taken off my car while I was at work. I call my insurance co and they called Hartmann's towing & Auto body.... Now David (the tow guy) was nice. The company itself got over. On April 25th they refuse to do the job for what my insurance co would cover so I had to pay to have my car towed to another shop..... But they had my car the whole time and got paid for just holding my car. While talking to another shop they ordered the part (GOT IT THAT WEDNESDAY MORNING) and by 5 that evening my car was fixed and I paid. 3 ×s less then what hartmanns was going to charge. They will never get my service again. They held my car hostage the whole month and didnt do anything.
-
April 2023 by J R
It was good
-
November 2022 by Scott Reel
The woman answer the phones literally yelled at me and accused me of being a liar and a scammer. Completely unprofessional
-
October 2021 by Megan C.
My car decided it didn't want to drive anymore while I was on the highway today. (Luckily it gave me enough energy to pull off on an exit.) I called a different towing company at first who said they would have someone out shortly. Well after 2 hours and a second phone call to them, I was still stuck on the side of the road. So I gave Hartmann's a call and they were there in less than 15 minutes. I wish I knew the man's name who helped me out today- quick, knowledgeable and SO nice- so I could give him a shout out. I will definitely be calling them again if I need any tow truck assistance in the future!
-
February 2021 by Anthony H.
Terrible communication, it's only 36 bucks but I didn't need a second emissions test done for my car when I already passed it. The guy who did the service barely spoke they could of communicated that they only so both before taking my service. I won't be back here because they don't know how to speak.
-
July 2020 by Justin H.
Hartmann has a contract with my roadside assistance company, so it's not like I chose these people. 5 minutes after they had my truck on theirs Patrick called me and threatened me. Unless I payed him $45 he wouldn't release my truck. I explained my insurance company covered the expense but he still demanded I pay $45. This isn't a issue, but I don't understand why my first contact with someone from this company is so hostile. My insurance agent called on my behalf and Patrick demands that she personally pays $45 with her credit card. I'm baffled that they think this is how insurance works. After again speaking to my agent, I agreed to pay out of pocket because this is a crazy person. My insurance company will be reimbursing me and Hartmann's is more than likely going to lose their contract.
-
January 2020 by Mary Ann D.
Gary! We loved him! Had an issue with a U-haul establishment. We had to have the company tow son's car to a Toyota place. It's was a day long event... 8:30-5: plus pm. actually a 2.5 day EVENT, but that's another story. Gary wAs the towing guy from Hartmann's. He was, pleasant, efficient, friendly and knowledgeable. In fact, his theory on why our car decided not to start was right on. Car was diagnosed and fixed the next day. It was not cheap either. Thanks Gary for being a bright spot in our very long day/s.
-
September 2019 by Jason G.
The tow driver was HORRIBLE. He was slow and couldn't (apparently) read a GPS. He said he would be at our location in 15 minutes....it was 4 hours later. We kept calling his dispatch and they kept telling us the same thing. "He says he 20 minutes away." Yeah, he said that an hour ago. This company may do well at auto body-I can't attest to that-but I wouldn't use them to tow a car unless you have a couple days to wait for them...Young kid. Seemed to be more worried about what was on his cell phone rather than taking care of a couple of stranded motorists.
-
March 2019 by The infamous Ke' To Success
They work for ucity pd
-
September 2018 by Keith F.
Our wonderful driver, John, made this completely painless. Our car was taken care of and it made a really bad situation, actually pleasant. We broke down downtown and he was also quick and communicated with us well so we could meet him and get the car out of harms way. I enthusiastically recommend this company!!!
-
August 2018 by Genie H.
If I could give a one star I would. The company kept me waiting for 3 hours and kept delaying and then they cancelled the order. Claimed they called me and never did, didn't send a text and didn't even give a courtesy call....Hung up on me when I inquired what happened. VERY UNPROFESSIONAL. DISHONEST
-
September 2017 by Christine M.
Hartmann's was fast, honest, and very friendly. I called around trying to get someone to tow my car off top of a parking garage. Only came across two companies who said they could tow with 9ft clearance, and Hartmann's quoted a lower price and quicker turnaround than the other option. When Hartmann's tower realized my car was going to be easier to tow than anticipated, he even knocked the price down. Their good attitude and honesty was a welcomed relief in such an unpleasant situation.
-
June 2017 by Toody Y.
Please DO NOT let Hartmann's tow your car. I called State Farm so I can get a tow to Tony Auto @ 12800 New Halls Ferry & the driver drop my car off @ The Car Doctor on the corner of Parker road & New Halls Ferry. Thank God the man @ The Car Doctor was super nice & understanding & he took my car to Tony's. The manager @ Hartmann's Towing was so rude he didn't want to help me or go pick my car back up & take it to Tony's Auto himself. All he would say was my driver gave the keys to a tall white man near the Save-A-Lot. He clearly didn't care @ all what they did. You would think the driver would had confirm the address before he gave someone my car keys.
