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December 2023 by Kiegan B.
You know you're getting the best here. The compound pharmacist is excellent and the product they deliver is top notch. The text service is very responsive and fast and answered unexpectedly quickly to my questions even outside of business hours today.
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September 2023 by Momster Creative
The rudest person helped me at the pharmacy, and they could not find my medicine. They need to stop paying rich stuck up ladies to work there . They are too busy looking at their nails and phone
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July 2023 by N K
Goldsmith pharmacy is best pharmacy ever . Great personal , Tony , Haylie , Anthon and everyone else . Best prices , quick response . Had great experience
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July 2023 by Walter Knoll III
It's not every day you find a place like Goldsmith Pharmacy. A place that takes the impersonal and often intimidating realm of medical prescriptions and healthcare products and makes it personal, approachable, and thoroughly professional. This exceptional pharmacy, tucked away in our community, has been a complete game-changer for my family and me.Right from the moment you step through the doors of Goldsmith Pharmacy, you're greeted with warmth and a sense of familiarity that immediately puts you at ease. The customer service here is unparalleled - a blend of professionalism and personal care that makes you feel like you're their only customer. Their staff is a testament to their commitment to customer satisfaction, always ready to go the extra mile to ensure that your needs are met.What distinguishes Goldsmith Pharmacy, however, is not merely their outstanding customer service. Their team of pharmacists are evidently knowledgeable and thorough, providing clear and concise information about each prescription. They take the time to explain the purpose of each medication, its possible side effects, and how to use it effectively. Such attention to detail and the dedication to educate customers sets Goldsmith Pharmacy apart from the competition.Furthermore, the process of getting prescriptions filled here is always smooth and efficient. There's no undue waiting or confusion about your medication. They manage the often arduous task of dealing with insurance companies with skill and ease, ensuring that you receive your medications promptly and without any hassle.The family-oriented approach to their service is another aspect of Goldsmith Pharmacy that deserves special mention. They handle every member of our family, from the youngest to the oldest, with the same level of care and dedication, making each of us feel valued and taken care of.In conclusion, Goldsmith Pharmacy is much more than a place to get your prescriptions filled. It's a community institution that truly cares about the health and wellbeing of its customers. Their commitment to customer service, professional knowledge, and personal touch make them not just a great pharmacy, but an indispensable part of our community. For my family and me, Goldsmith Pharmacy is the gold standard for healthcare provision.
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June 2023 by Kelsey Morgan
Always a great experience! Cannot thank the staff enough for all their hard work. My scripts are always taken care of and mailed to me without fail!
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May 2023 by Keeping Up With Covay
I had an interview at 12:00pm. I arrived about 10 minutes before as a punctual candidate. I wanted 45 minutes for my interview and once I stated I wanted to cancel. The pharmacy technician brushed it off and never told the hiring manager. On top of this many of the customers were leaving dissatisfied due to their lack in ability to fill scripts in a timely manner.This company has too much food on their plate!
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February 2023 by Rebecca Baum
This pharmacy is wonderful. Can be a little hard to get a hold of on the phone unless you call right away in the morning but, worth it! Great pharmacy with outstanding employees who are courteous and very helpful. Also, have a nice small area for OTC products which is helpful. Easy to find and great parking. Delivery service is available with a small fee. This pharmacy is too notch and you will never be disappointed.
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February 2023 by TattoozTD
For the last couple years, it's worked like clockwork. My doctor called in my prescription, and Goldsmith would pop it in the mail for me. The whole process took about 3 days, from the time I called my doc about a refill, to the time I was receiving my meds in the mailbox. It was super convenient. Then this past month (January), my doctor called in my medication, but it was not automatically mailed out, as noted in my account that it should be, and noone contacted me to tell me it was just sitting there. When I called to find out what was up, I was told they no longer will mail narcotic prescriptions, but that I could get it done this one last time. That was over a week ago. I still have not received my medication, and now I can't get a human being on the phone. Caller #15 in line, really? I called in my medication need to the doc on January 19. Today is February 1st, and still nothing. Although, I did receive a voice-mail from the pharmacy 2 days ago explaining the rates for mailing meds are going up as of February. It's a good thing this isn't a life saving medication, but not having access has caused me undue pain, and I've had to ration the end of my last month's medication to avoid withdrawal symptoms. This is absolutely unacceptable.
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January 2023 by Meredith B
I have a new Dr who prefers them. I'd never heard of them, but ok, she thinks highly of them, so I'll give it a try. My first visit or two was fine (Aug/Sept 2022). But since then, it's been a nightmare. Sitting on hold for 60-90 minutes to speak to someone is ridiculous. They offer you the option to text for faster service, but good luck with that.Today, I sat on hold for 30 minutes starting at caller 7 in line, was finally caller number 3, and they disconnected my call. Called right back only to find out I was back to #5. I don't have the luxury of sitting on hold for another 45 minutes!In December, I called to check on a script that was ready, and at no point did they tell me they moved. No automated message, nothing in the "your Rx is ready" text, and nothing when I spoke to someone. I show up only to discover they've moved to Des Peres, and it's even LESS convenient than the original location (Ballas/40).Text messages say "your Rx is ready to be mailed or picked up". I have no idea what med is ready, or if they've set it to be mailed (which they did one time despite me telling them I'd always pick up). But who wants to sit on hold for an hour just to find out what med is ready?! Include it in the text. Costco manages to include the med AND the price in their texts.I have a script that's for 28 pills for HRT. They wait to process the refill around 30-31 days. Last time was 35 days. Seriously?? Then they tell me it's finally ready, late on a Friday, and they're closed all weekend and the soonest I can make the trek out there due to work obligations AND a holiday is the following Thursday. That's over a week without. Mailing is an option, yes, but it's a gamble due to rampant mail/package thievery in the city. I'd rather not have expensive meds walking off my porch.I have 2 scripts that I will have to keep there for reasons beyond my control, but the others I am moving. The service is terrible. The one girl who often works the counter is quite unfriendly. Antoine is the only person I've talked to who has customer service and people skills. Between that and the "banker's hours" they're open, making it impossible to go after work, there is no good reason to continue using them.
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January 2023 by Tammy Koch
Small business, nice to support them. Refills are processed timely and everyone has been nice.
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January 2023 by Juju Poopcat
This is hands-down the BEST pharmacy I have ever dealt with, and my mom feels the same. I am her caregiver and she is on a lot of medications. She is no longer mobile, and I often have to stay with her at home. Goldsmith delivers to our door!! The staff is so friendly, helpful, and far more competent than any of the big pharmacy chains that are disorganized and usually out of the medications she needs to live. I've been meaning to leave a review, which is something I have rarely even done. This place gives me a much greater appreciation for independent pharmacies, and is the best one I've dealt with in my 40 years. Thank you!
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December 2022 by Caron Schellin
I find their staff rather rude, and their attire to be extremely non professional
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December 2022 by David Shaw
The customer service in-person is excellent. I arrived at closing time and the pharmacist opened back up to get me my Rx. I am rating them at 3 stars because they are almost impossible to reach via phone or text. There have been multiple occasions where I have spent over an hour on hold. Yesterday, I was number 6 in queue when I called. I hung up 75 minutes later because I was only up to number 4 in the queue.
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November 2022 by Terry Signaigo
This pharmacy is the worst. I was told to go here by my Dr. That was several months ago, I got the first dose and now they don't answer the phone and or send me the medicine I need. I was on hold today for almost an hour and no one picked up. Good this that drug wasn't keeping me alive.
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November 2022 by Jared Moser
Tried this pharmacy. However they leave me a message I have to call back and it takes hours sitting in the que just for someone to tell me they can not get my script and its on backorder for 6+ months. I would love to use this pharmacy but they are not making it easy.
