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May 2023 by Danielle Hansel Radcliff
While in parking spot 2 waiting for my on line order of a toilet to be delivered to my car for over 30 minutes my car got hit by a cart extremely hard denting my bumper. The manager finally brought my toilet out and paperwork to fill out because her employee witnessed the damage to my car. We filled it out and the Home depot insurance company now says the customer was at fault however the store never got her name or number so I just have to live with a damaged car or go to police so they can find some random woman. Way to go Home Depot! I won't be returning!
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January 2023 by Tim B.
I'm afraid things have gotten even worse for Home Depot. My previous one star review was for any appliance that requires installation. We just bought a washer that stopped working on the first wash. Four hours on the phone later, seven different people, finally one of them was kind enough to tell us that you can reject an appliance delivery in 48 hours for a full refund. Something is seriously wrong with Home Depot appliances, delivery and installation. See my review of a local appliance dealer who saved our Christmas holiday after Home Depot almost ruined it.
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September 2022 by Debi A.
I went into the paint department a few weeks ago with my 4-year-old granddaughter. The man behind the counter started telling me about his invention that will change the world but he would be killed for it. Why did my granddaughter need to be subjected to this conversation? She doesn't need to know this about her world. What is wrong with people?Yesterday, I hesitated going to the same Sunset Hills location because I just knew he'd be there waiting to talk about murder again. Instead, he chose not to greet me, not to look at me, not to say a word. I stood at his counter while he stared at his monitor for at least three minutes before I left without my paint.How this man keeps his job is beyond me! I will NEVER be back.
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August 2022 by Shirley Gastler
Horrible customer service, will not work with you on problems Sales appliances , but nothing they sale do they sale conversion kits
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July 2022 by Danni O.
I don't even want to give one star. The purchasing of the washer was the only thing that went smoothly which now I regret even coming to Home Depot. I still have yet to receive my washer a month later with two failed delivery attempts due to god only knows what. I was given the run around multiple times and told different answers over and over again. The only way to contact their warehouse delivery service is via email, where no one ever wants to respond. No one ever called me to say it wouldn't be delivered so I waited all day for them to come both times. The first time They rescheduled someone literally told me they can't promise it won't happen again. And after the 2nd failed delivery they are telling me someone picked up my appliance the day before it was supposed to be delivered and now I have to wait for an investigation to be completed before I get anything. I'm am so beyond irate about how unprofessional this has been and will never go to Home Depot again. You really need to get a new delivery contract because this is completely ridiculous and unprofessional. BUT of course I'm sure no one really cares because it's not like you're the one without a washer at all right now!!
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May 2020 by Rant Or Rave A.
Today around 6pm, I went to this Home Depot and as I walked int saw the store sign at the entrance stating all customers put on masks before entering... which I do because I'm undergoing Chemo treatment. I did my shopping and was at the self-checkout when an associate, wearing her masking below her nose continued to walk around, within 6 feet of everyone, I asked that she put on her mask or step back. She told me I could leave now, bye-bye... as I tried to leave to step towards me and told me I could leave. I told her to put on her mask so I could step past her. She raised her voice again and said I could leave, I said I couldn't until she put on her mask and asked her why she wasn't wearing a mask. She continued to raise her voice about some nonsense about me leaving. I asked for the manager and she refused. When another associate came over and took me to a manager to report the issue. I know we all have bad days but this associate clearly crossed the line.
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December 2019 by Christopher Toebben
Always great experiences at Home Depot! The asst store mgr in chesterfield donated 12 small Christmas trees to Pack 360 as centerpieces for our holiday party. Great people. Great values.
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July 2019 by Melisa B.
I've had the absolute worst experience purchasing blinds through Home Depot and having them installed through the company they contract through. The single star is because the blinds that are hung look very nice BUT it's been a headache every step of the way and still is. I bought the blinds in the store, had to take a day off for the installation company to come out and measure my windows, another day off to have them installed only to find out one set of blinds was cut improperly and needs to be reordered and another set was the wrong size and a new set had to be cut to replace it. Fine. That was two weeks ago. During that whole time no one from Home Depot or the installation company called me once until today only AFTER I called Home Depot for the third time and the installation company today myself. And now they say their next availability for installation on a Saturday isn't until August 3rd which is more than five weeks from the original day of installation. Sure they can do it sooner if I want to take another day off work which would make three days of vacation I'd have wasted on BLINDS! Don't go to these fools. It's not worth it. Worst customer service ever. There's no such thing as going the extra mile with them. And if HD continues working with this installation company they're going to continue to have customer complaints.
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June 2019 by Greg M.
Bad place to try and buy appliances from. When I buy another appliance in St.louis, I will not even consider Home Depot. They told me one price on the phone and another when I got there to buy it. Probably going to cancel my commercial accounts here as well.
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May 2019 by Karen S.
This review is for the Home Depot's plants. Do not go here to purchase plants. They are putting local nurseries out of business because they can offer plants at cheaper prices due to bulk buying. You certainly get what you pay for. It is not cheaper to have to dig up the dead plant and return it just to start all over. Home Depot and Lowes has put a lot of nurseries out of business that grew the plants locally. The shipped in merchandise that they offer often cannot succeed in St. Louis climate / clay soil. Go instead to - Greenscape, Sugar Creek, Sherwood, Hartke. Richmond Heights or Kirkwood Market and support your local businesses. Home Depot staff know nothing about the plants they sell. If you buy a rose you can count that it is diseased or full of bugs that will infect the rest of your garden. The local nurseries all have staff that can provide guidance if you need help deciding what to buy for the location you intend to plant.
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February 2019 by Kram Yksvobarh
Thank you Home Depot for donating gorilla
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December 2018 by Josh Wilkerson
was good. reccomend. good help.
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November 2018 by Lisa Y.
Today is Black Friday, an obviously hugely busy day. While trying to take advantage of an on-line Black Fri. deal, I hit a snag. Between "Michelle" in the Lawn & Garden area at the Sunset Hills store, and the on-line representative, we got the order placed. I'm so impressed with Michelle - she was so incredibly helpful, despite being crazy busy. Nicely done Home Depot!
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October 2018 by Mary H.
First off I love Home Depot in general. This particular location today was the worst customer service EVER. Specifically the appliance dept. Not friendly, not helpful, not military friendly. I will go to a competitor and spend my almost 2k. Perhaps a little sensitivity training is in order for a few employees.
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May 2018 by Travis Forrest
Every time we place an order by call or online the dumbasses that work there can never find the order. Not sure if you guys have a real hiring process or not but some of the most lazy and stupid people work the counters. Takes way to long to reorder or find the original order.
