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November 2023 by Kathy M
Gapsch does great work with friendly service. We’ve taken our vehicles there a few times and have always been extremely satisfied with their work.
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November 2023 by Al Breeding
Great Company! Professional, experienced staff. This organization is run efficiently with the customer's satisfaction the first priority. I was well informed during every stage of the repair process. They matched my original paint very well. All damage was eliminated. Great workmanship. I will recommend them to friends and family.Services: Painting
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November 2023 by William Lenihan
Gapsch CARSTAR is a completely professional shop - from customer service, work evaluation needed for the vehicle to the quality of the work. As well, via email updates the shop keeps in touch regarding the progress and timeline of the work. I was very pleasantly satisfied with my experience and the very high quality of work from the body shop.Service: Painting
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October 2023 by Bunlue Ushupun
I am very pleased with the car body repair services at Gapsch Carstar. They are very professional, helpful and friendly. I have been informed of the progress of work and expected completion timeline. They are very prompted and courteous. Their office is nice and front office workers are very helpful. I am fully satisfied with their work and services. Work being done there between September and October 3023.Service: Auto body & trim repair
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October 2023 by Lisa Hallquist
I reached out to Rob Smith to assess damage my car sustained in a parking lot. Given the age of my car, I wanted to determine if obtaining an estimate and filing an insurance claim were worthwhile. Rob graciously inspected the damage, realigned a component, and detailed potential repair options. He did this without expecting anything in return. Having used their services previously, I confidently recommend them. There's a clean and comfortable waiting area, and the staff, from the front desk to the mechanics, are straightforward, honest, and do quality work.
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October 2023 by Bannon'sRevenge HipShot (UppityCommoner)
They are right on top of their game here. Which does not include games for you. It’s all business and 100% pleasant. And there’s even a dog. You can’t beat that with a stick. Seems quite family oriented and respectful. A1 Business. Top drawer. The bees knees. Any populist would be very satisfied to be associated with the place. Mary is great. I suspect that’s the culture here at this location on Green Park. Mary is likely representative, and she’s great.
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September 2023 by Bob Haberberger
Gapsch was efficient in getting my wrecked car from the tow lot after the accident and quickly performing an analysis of a repair estimate and forwarding this to my insurance company. It did not end well for my old model car, but I appreciated their efficient and courteous service.
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September 2023 by Cindy Carroll
The service that I received from this Carstar was exceptional! The staff was very friendly, knowledgeable and made me feel very comfortable. The quality of the work they did was excellent. I received emails almost daily to update me on the status of my repair. I would recommend this location to anyone.
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August 2023 by Bri
Dropped my car off on the morning of Friday June 30th, and they did not even start *looking* at my car until the Wednesday after. It took one week after that before they could give me an estimate, and I had to call them since it was taking so long. They said August 1st, so they estimated to have my car for OVER a month when I had no other transport, and they did not even order parts until they had that estimate. Keep in mind that I had a minor repair to be done, only a paint job on half the car besides 2 small dents.Yes, I may have been able to get my car a couple of days before August 1st, but they still had my car for 2 weeks before ordering any parts (including the ones listed on the estimate they had for almost a month before drop off) and had it for a month due to their poor planning.Also, after picking my car up and leaving the lot, I maybe got 20 minutes into finally being able to drive my car again before my tire light came on to tell me I was low. Luckily, it seems to have been low due the extreme heat we had in the month that they had my car over this summer and not due to damage to my tire that wasn't there before. However, one would think that this would be something they would check before pick up given the circumstances and that they supposedly had to do calibrations and a safety check before being finished (as they told me themselves on the phone).Additionally, the updated texts were slow, and there were a handful of texted updates that would either contradict each other or what I was verbally told over a phone call. It seemed very disorganized.Overall, just a needlessly frustrating and disappointing experience. I will not be coming here again, nor using CarStar at all as they apparently do not give their customers time estimates at all until they have disassembled the customer's car nor do they order parts (including those listed on the repair estimate that they have before drop off, which they had for over half a month in my case) until that disassembly is done.Sorry if this was a long read, but this was an extremely frustrating experience by a location and company that my insurance suggested from a limited list that consisted of mostly CarStar locations. Unfortunately, I know better now, especially since I have family that took a similar repair issue to a company not on Travelers' list and was without a vehicle for slightly over a week since they ordered parts ahead of time and were faster overall.
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August 2023 by Matt Manzelli
Great workmanship! Car looks fabulous! Staff was super friendly and we appreciated being kept up to date with regular progress reports. Thank you for going above and beyond!Service: Auto body & trim repair
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July 2023 by Rebecca Shirrell
Gapsch did a wonderful job keeping me current on the steps of the work being done and got done ahead of the estimated time. They did a fantastic job repairing my car and even detailed the inside. What an amazing place!
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July 2023 by Gary Solovic
Gapsch Car Star did a great job repairing my car. I’ve used them in the past on more than one occasion. Always great work and communication. Recommend them highly.Service: Auto body & trim repair
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July 2023 by Roger Litteken
Bryan was my main point of contact during my car repair and he along with all of the other staff were very professional and helpful during my repair! I was totally satisfied with the repair on my car. BTW I have had 22 years of automotive repair experience and would welcome anyone who I dealt with to my team!Service: Auto body & trim repair
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June 2023 by Matthew Fritz
Excellent customer service. My repair was quick and reasonable. I will be bringing all my cars there for repairs. We replaced worn out headlights with new ones.
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June 2023 by Adam Angus
Work was good to my car, but took absurdly long to do. I had a dent in the door of my car and they took a month and a half to complete it and sort of stingy when I called to ask for updates. I get that parts take longer to come in at the moment but faster work is much needed.
