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February 2024 by John K.
Horrible customer service. Placed an online order for a controller. It took 3 weeks to arrive. Customer service said it was lost. I went to another store to buy one in the interim. The day it arrived I went online to initiate a return. When I took it to the Manchester store they weren't able to process my return. I was given an 800 number. As it stands I should receive a label to ship the controller back within 3-5 business days. Not good odds this will occur. I understand why this company is struggling financially.
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February 2024 by Travis Dixon
Very clean store with plenty of stock, the employees were very friendly.Mike was extremely helpful
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January 2024 by Island Boy
I went there today with full intention on ordering a used/refurbished Xbox one for my friend as a gift and having it shipped to their address BUT whoever was working today was the exact opposite of a sales person. As soon as I walked in they left the desk and started doing random stuff around the store. I had to follow him around to ask about prices, details, and general questions. He gave the most short hand “duhhh” answers until I just felt stupid for asking anything. I finally asked if I could purchase an xbox one and have it shipped as a gift and he said to do it myself online because it’s “easier”. Then as I was going to buy headphones, he walked away from the counter and started pulling back the metal barrier to the store. I put everything back and we left. Dude was so awkward the whole time and then had the nerve to say “oh you guys are leaving?!” All passive aggressive. I would have bought an Xbox, headphones, and a hoodie but he made me feel weird for even being there. Only have 2 stars cause the merchandise was decent. He sucks.
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November 2023 by David Campbell
I went in today to buy gifts for my nephews. The cashier, Brendan (694314) was very helpful. He pointed out several good deals and guided me through my purchase and mentioned that I had a lot of rewards points saved up. I ended up paying less than half of the value of my purchase because of his expertise. Brendan is the best!
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May 2023 by banjaluka7
Kids love to go in and just look around
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February 2023 by William Spies
It was fine. Coulda been better
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January 2023 by Kevin C.
Cameron deserves to be promoted. He was extremely helpful and professional throughout my visit. Didn't oversell and was very informative. Thanks!!
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January 2023 by Margaret Nunez
Needed a scertain gift for a kid. They really helped me out
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October 2022 by Keith Schilling
Clerk was nice enough but couldn't sell my console since he wouldn't test it because the stores internet is slow and update for the console was more then 100mb
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September 2022 by Sera Dawn
Went in to pick up my order for the Nintendo switch oled. Smooth experience and the employee working there was very nice and we talked for a while. Really liked his vibe, you can tell he loves video games and that he enjoys his job. Definitely a very friendly atmosphere in there.
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July 2022 by Xavier Turcios
Best for buying, selling, tradeing items!
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April 2022 by Kesha Morgan
Old skool handheld video game
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March 2022 by Justin Pinson
I'm definitely not a gamer by any measure but my family wanted to go somewhere that sold xbox games. I was genuinely inquiring about different consoles that we could potentially buy. The lady that helped us didnt hesitate at all to answer all of our questions with 0 judgement. There was no pressure to buy and we walked out knowing which console we want. Because of her time invested in us and her commitent to customer service, when the time comes to purchase I will be buying from here.
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February 2022 by Marques Davis
Location is supposed to be open until 8pm. Just tried to go around 6pm and they are closed down with no explanation.
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February 2022 by Amanda Davis
My teenage son loves this place! Employees are amazing and always help him find what he needs because I'm clueless with all the gaming stuff. Great job!
