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February 2024 by Amanda Massey
I love Famous Footwear. I've written many good reviews until I entered the Kirkwood store after leaving the Brentwood store because they didn't have my size and Kirkwood did. I know this because I listened to the conversation. However, I dealt with the most unpleasant, unhelpful and I'll just call it as I see it, unwilling and lazy man that acted like I was completely alien to him and he had no idea what I was talking about and was not even going to TRY to help me. He was the only man working at the time because I asked for this review. No one should be treated so poorly where you spend your money. I don't understand this: if u don't like your job, please find a new one. It's nobody's fault but your own. Please don't try to bring people down because you're unhappy or going thru something. I came in there smiling and cheerful and left feeling like I did something wrong? That's not right. Nevertheless, I won't stop shopping here. One man's bad attitude isn't going to take shoes away from me!! And especially not from a store with such good rewards!! Thanks Famous Footwear. Not u tho, big guy!
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January 2024 by Mike Denton
The staff was very courteous and helpful.
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July 2023 by Christopher Carver
This is my home town famous footwear, the only place I ever go. I always have a good experience.
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June 2023 by Michael Miller
I was needing to replace a pair of work shoes and decided to go to Famous Footwear. The associates were friendly and was able to find a few pairs of shoes for work.
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April 2023 by Melissa Strum
Great service, large selection, good prices"
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March 2023 by A.C. Smith
This is usually my go-to shoe store, but that didn't have much that I like, and the two sneakers I did find did not have my size. I was really disappointed because I was trying to get myself a birthday gift!
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January 2023 by Quinn G.
Everyone was friendly and I got a great deal on some docs and timberlands!
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December 2022 by B V
Bought a pair of tennis shoes 30 days ago. At first, the shoes were great now they both sound like dolphins on my feet when I walk.I guess they sell defective footwear
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November 2022 by A STEED
Way too expensive for selections offered. Surprised they are still in business. Store was empty at 5 in the evening
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August 2022 by Matt Alvino
Nicest Famous Footwear I have ever been in. Visually appearing with the big windows and displays and was very clean inside. I was looking for new basketball shoes and didn't have high hopes.I ended up finding a pair I liked within 3 minutes, tried them on and made the purchase. While I was trying them on a staff member asked if I needed anything, which was nice. Checkout was also pleasant.Huge parking lot out front, doubt there would ever be any issues.
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July 2022 by S
Employees attentive and helpful. Didn't have the size I needed in particular shoe, but did purchase a second choice.
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May 2022 by Özge Terzioğlu
I ordered a $90 pair of shoes from here. They were stolen from my front porch (with clear evidence). I called and asked for a refund so I can reorder the shoes to a more secure location. Instead, Famous Footwear sent me on a scavenger hunt and is asking me to call 2 different middlemen, file a police report, and wait 2 weeks before they can even CONSIDER refunding me. I don’t have the time for such a waste of time. God awful customer service DO NOT BUY FROM HERE if you want to receive your shoes because you won’t receive them. Google other reviews, the internet is littered with 1 star reviews of other people who did not receive what they paid for. $90 is apparently too much to refund for this huge corporation. You should be ashamed of your business model. Never buying from them again.
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May 2022 by Craig Anderson
Large shoe store. Lots of selections in casual wear and tennis shoes to choose from. Looking for men's formal dress shoes.
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April 2022 by Kristin Maynard
The clerks said that wide shoes for women didn’t exist. This is odd, because I was wearing a pair when I walked in. If you have wide feet, this is not the place for you.
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December 2021 by Angela K.
Nice place even though they didn't have sz/style was looking for
