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December 2023 by Sydney Cain
This extended stay is rated ⭐️⭐️⭐️⭐️⭐️ in my book. The staff is consistent, present, friendly, accommodating and care about your business. I will highly recommend this St.Louis Exteneded stay for a stay vacation or short term stay. Thank you to the staff for making my stay enjoyable!?Rooms: The rooms are clean, spacious, and some have a great view, looking out at Westport Plaza.Noteworthy details: The staff and especially management team, takes deep pride in their quest comfort. I also appreciate the cleanliness of the hotel overall. Even with the small breakfast bar they offer, it’s always stocked and ready to go! Consistency is what you will get when you visit this Extended Stay location!
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November 2023 by jazlyn graves
Staff is great. Always attentive. The place is always clean. Really feels like they care about you.
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October 2023 by Megan C
Rooms are a little outdated. Staff is friendly and helpful, just not always at the desk. Location is quiet. I would stay
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September 2023 by doug dysart
Service was excellent and friendly. I do wish the rooms had a full stove and oven, as other extended stays had this and it would make cooking easier. Room constantly felt damp, likely due to overlarge A/C, and window didn't open easily. Not a ton in walking distance but lots in a short drive.
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August 2023 by Teresa Mitchell
I am a traveling nurse and is new to area/state. My 1st encounter was with Candance that works behind the desk. Being exhausted and fatigued from flight she was friendly and professional and made me feel at home .I spent zero time to check in.. not too many people you meet nowadays smile and show enthusiasm with their job but she did.The rooms seem to be newly updated with nice furniture, clean BIG AND ROOMY!!My last stay was at the Hilton and I can tell you now the room is extremely bigger than the Hilton . Breakfast could be better at the Hilton but for the size of room, friendliest, quietness and PRICE … I’ll take a muffin anyday!!Also, there is a black guy (has beard) that works mornings that is awesome as well.So glad I choose “THIS” … REPEAT “THIS” EXTENDED STAY( WEST PORT-CENTRAL) for my 13 weeks as my home away from home. ?Rooms: CLEAN, SPACIOUS, UPDATED, GOOD SLEEPING BED!!!
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August 2023 by Tony Johnson
The room was perfect. Everything was great until i could NOT get into my room at 2am. There was not a single person to assist me. I had to get a room somewhere else for couple hours and it was a big inconvenience. Front lobby area was open to anyone, even the power storage room was open to everyone.
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August 2023 by John Walker
I don't know how this place got 4 stars because I had a 1 star experience. The room smelled so heavily of smoke that I couldn't sleep. I tend to have low standards for hotels but this place has motivated me to leave a poor review. The staff was great on the other hand.
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August 2023 by Frank D.
The bathroom was clean the hardwood floors were clean tv was nice with all the channels the kitchen was clean and bed was comfy with no bugs which is a big plus
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July 2023 by Tabi R
Candice was amazing! Very friendly and helpful with all of our needs. Clean rooms, easy location to get to whatever we needed.
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July 2023 by Kristy Sanders
Enjoy staying here often! Candice is very courteous and helpful! All staff is wonderful!Rooms: Rooms are clean!
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July 2023 by Tiffany Willis
The service here has a personal touch. I had a small issue with my curtains and Candace was right on it. The problem was solved in minutes. The staff makes you feel like you are home! Great experience.
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July 2023 by Africa Simmons
My weekend stay at this extended stay was great, the staff was good to me during my stay. I was checked in by Lisa who gave me great customer service and checked me in with no issues. The room was very clean and I enjoyed my
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July 2023 by L. Harris
We lost our power at home due to a storm that came through N. County. We had to immediately book a room for rest. The check in was slow (system) but the place itself was CLEAN and was very fresh when we walked in. They are pet friendly and welcomed our dog with open arms. The front desk clerk was very sweet checking us in and even came upstairs to let us into our room-we had an issue with the cards. All in all great service and clean rooms!
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July 2023 by Sheryl Simmons
The old saying goes ‘any port in a storm ☔️’ but that’s not always true. After finding many places sold out or not taking dogs of certain breeds or heights these two hapless travelers found Extended Stay America on Lacklind road. Already slightly dismayed by the damage to our property and lack of electricity, we were pleasantly surprised by Candice the evening shift front desk attendant. She was so pleasant it was refreshing. Greeted us with a smile and even petted our dog. She had to change our room due to water issues, and did so without being asked. We had a nice clean room on the first floor near the back entrance with easy access to walk our dog. She brought us cooking utensils, plates, silverware, and steak knives: when all I asked for was a couple of plates and a pan. Quite gracious and definitely needed. And she wasn’t the only one. Since our stay here all of the staff have been friendly and accommodating. If you need a place for the night or longer I highly recommend. Not much for breakfast just oatmeal, granola bars coffee and tea. But they do have vending machines and there is a McDonald’s very near by. Also others restaurants in the area. Lot parking
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July 2023 by Trent Carroll
Location is great and rooms are typical extended stay stlye rooms, nothing fancy. Really my biggest complaint is they only clean rooms every 10 days. I ask to have rooms cleaned sooner. The lady who answered the phone Friday told me it cost extra and that they would have to look at list to see when they could do it. I told her I don't mind paying extra, just please clean my room. Here it is Tuesday afternoon and room still not cleaned. That's just unacceptable and mind blowing honestly. So for that me or anyone else in the company I work with will not be staying here again. The only great thing from our stay here is the gentleman Eric at the front desk. Down to earth guy, attentive, and he seems to really care about his guest. He gets 5 stars.
