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April 2024 by Stefanie Wiesehan
I will never shop here again. I went to return some gifts that didn't fit me and the store clerk katie put all of my returns on a gift card without asking me first. I said I wanted cash back and I had the receipt. She said it would have to be put on the original card used to purchase it. I said that's fine I will have the purchaser come back to return the item and she said it's too late, it's already on the gift card. I then asked for my items back and she told me if I returned those items it would now be purchased through the gift card and would still go back on the gift card. I said you should have asked me how I wanted the return done bf you did it and she very rudly said well sorry but it's too late now. I frequently shop at this store and my family always buys things for me here but bc of how I was treated today I will never shop here again and will tell everyone I know not to shop here again. Very disappointing at how poorly I was treated, talked to and tricked into only getting store credit. You have now lost a very loyal customer forever.
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December 2023 by Tender Van Dyke
Staff is always amazing! They help you but yet don’t overcrowd you. Great selection of items.
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September 2023 by Amber Crane
Best store ever! So many good things inside!
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May 2023 by Cheyenne Wilson
I just wanted to say that Hannah was extremely helpful! I was looking for something in particular and she made sure I left happy and satisfied. I love Earthbound and friendly staff make the experience 10 times better
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April 2023 by Robygirl W
I like Earthbounds, but this location made me feel so uncomfortable. They’re too busy profiling people instead of being genuinely interested in the shopper. I’ll just shop at another location that offers authentic customer service!
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March 2023 by Haley Johnson
Absolutely adore this store and the manager, she has such beautiful energy. She is very helpful and knowledgeable about the products she sells. 10/10 very happy with my experience and I love coming here!!
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March 2023 by Alexis Anderson
Very cute and neat store ! Hannah immediately came up to us when we walked in, she was extremely helpful and nice ! Great store , and customer service!
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February 2023 by Kimberly Finn
Staff at our store are friendly and very helpful! If they don't have the item your looking for, they check other stores for you! Love their clothing and gift items!
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July 2022 by will
great store. lots of cool stuff here, my girlfriend and i stop here every time we're at the mall
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May 2022 by Lexi DeClue
ONE OF MY FAVORITE STORES! Every time I shop here I have a pleasant experience. The staff is amazing :) so knowledgeable about the products & kind! One of the employees (a nice lady with darker hair, I’m bad with names) helped me get a gift for my younger cousin & I know she is going to LOVE it! Definitely recommend :)
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May 2022 by Steven Heath
I stopped by to get a birthday present for one of my friends and I have to say this was by far the nicest Earthbound I have been to. The associates were so kind and took the time to help me pick out the perfect gift. Its been a while since I’ve been to this location and the store looks fantastic! I’m really picky with where I shop but I definitely will be back to to visit in the future. Keep up the good work you guys!
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May 2022 by Caitlin Kelly
I love coming into this store, the vibe is always so welcoming and everyone is always so helpful! The manager Amber rang me up the last time I was in and we had an awesome conversation. Its rare to find people who truly love their job, especially in retails these days, but this place seemed to have staff who really enjoy helping customers. I highly recommend coming here for all your great BOHO goods.
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May 2022 by Stevie Lynn
This store has always had a fun, welcoming vibe. The last few times I went and especially my most recent visit, the staff was nothing but kind and helpful. (Also fun to talk to!) The selection gets better every time and the store looks great.
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May 2022 by Krissi Joyce
Love this store and the employees are so helpful. I always feel welcomed at this location and the managers and staff are always helpful and kind. I’ve seen some very hateful customers while shopping and the staff handles it with as much grace and kindness as possible. Don’t let the negativity of some other comments make the decision for you, go visit the store and see for yourself that the staff welcomes you and makes you feel at home shopping there.
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March 2022 by kyle schwaba
Honestly really disappointed to have to post this review. I used to love shopping here but something’s changed. The atmosphere is a lot less friendly. I’ve overheard the manager talking to staff and was really disgusted by how disrespectful she was being. I was ready to shrug it off the first time but it’s been a consistent issue while I’m shopping. It’s incredibly unprofessional and consistently disrupts my shopping experience. I’d love if the store could get back to it’s former glory and I think the key to that would be a change in management.
