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October 2024 by Sabrina Simpson
I had an online order to pick up. I called several days yo confirm my package was there, no one never answered the phone. I went inside the store to inquire & the worker at registered did not acknowledge I was standing there. They are unprofessional & slow. They need new management & workers.
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August 2024 by Nena Johnson
There is always one worker at the register with a store full of workers… I was waiting in line for over 30 minutes and I was only getting ONE item. There was only one other person in front of me so I don’t know what the hold up was. Actually I do no one wants to work but they will stand around the store. Do they need help? Do they only have one register? It’s always and only stores in north county that have POOR customer service and workers who dont like to work. I’ll never come here again.
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August 2024 by michelle hayes
Never shop with them online they cancel orders and don't let you know until you have to call them
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June 2024 by Mike Anderson
Hood, hood and mo Hood!
Customer service is horrible.
You don't know who works there because no uniforms and no acknowledgment. Asked an older cat, when will they have my size, his response was.'I don't know we get shipments err day"
I left the store and ordered online and received them 2 days later.
STAY AWAY FROM THIS NONSENSE
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May 2024 by Mz Pretty To You
Very well stocked. Greeted upon entry. Overall good experience. Staff was friendly.
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January 2024 by Ray H
When dealing with your own people it’s always a problem. I called to have my husbands name added as a pick up person which took customer service 30 mins to answer. Then when my husband arrived he was not acknowledged when arrived in the store. He was then given my order with the order slip rubber banded on my jacket. The slow chick didn’t have enough sense to put the item inside a bag. So when he asked for a bag instead of putting the item in the bag she just handed it to him. It cost $0 to have common courtesy. Never shopping with DTLR again!
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December 2023 by Shannon Gipson
Didnt open on time.. It stated 11:00 a.m., but wasnt open. I waited for 20 minutes after 11:00 a.m. to see if they would, but unfortunately they didn’t so I left!
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August 2023 by Terrence Sennie
They may not have what you're looking for all the time but you're leaving with something
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August 2023 by molly gardner
Funky Bad Customer Service… Had to hurry up and leave b4 thing escalated
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August 2023 by Estelle Montgomery
Extremely Extremely bad customer service….Rather pay more elsewhere
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June 2023 by Abby
Worst customer service in existence. I had previously called corporate DTLR to change my store pick-up order to my friend's name, and my friend drove 40 minutes to pick up my order, but the store said they never got an email from corporate DTLR and was rude about it. I called corporate DTLR again, and they said they DID send the store the email a long time ago, which is so frustrating. My friend didn't have enough time to pick up the order after that, so I just didn't pick up the shoes. It's already been 3 weeks, and I'm still waiting for this store to return my order, so that I can get my refund.Don't shop here. It's actually ridiculous how bad this DTLR store's customer service is.
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May 2023 by KingJR
Rude and idiotic staff
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March 2023 by LaTrysa Hall
Walked into the store today. Not one associate asked could they assist me. Smdh....poor customer service unless you look like your selling bricks...revamp your employees!! This happens all the time!! Sadly...
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February 2023 by Shemayne Anderson
Rude and nonchalant workers!!
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January 2023 by Cecelia Holmes
Pricing are great , Workers are extremely helpful, my grand daughter love this place, Yes go get yourself looking good
