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August 2023 by Jay Blair
Told me my tires were dry rotted and needed to be replaced. That is not true. They don't even have any cracking on them. This place just looks to take money from people. Get a second opinion when you get a quote from them.
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August 2023 by Samira Ak0k0
service appts on a monday can be tough. these guys not only got me in same day, they were able to order parts AND finish my vehicle in one business day...AWESOME!!
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July 2023 by Stephen L.
Avoid Dobbs like the plague! Poor service, switching of purchased products, and lack of any customer service. I had purchased a set of 4 tires a couple years back for my daughters car. Over the 3 years I had to get her car aligned approximately 5 times at various places as it always seemed to pull one way or the other. I was initially upset with my daughter for possibly hitting curbs or potholes. What I came to find out is that Dobbs (I'm sure knowingly) put two different size tires on the car. Same brand but about a 1/2 inch in height size difference. I only came to find this out as a result of having a great mechanic notice the issue. I brought this to their attention and they said due to the wear (no doubt a result of having different sizes) the best they could do was give me a new set at cost. No mention of the fact that it cost me 5 alignments. Worst place to ever bring your cars! Don't do it!!! Bring it somewhere else!! Other places will match their costs and do much better!
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July 2023 by Lisa W.
Great service, I bought perrelli tires twice here in the last 10 months. With the roads in the Lou. I've needed them service quite often on my Mercedes Benz. This place always get it done.
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June 2023 by Vicky Scott
My mom took my car in a couple of weeks ago because we knew something was wrong with our tires. They were able to fix it same day despite not having all of the materials in store. Furthermore they were very communicative with us about the process. Also the price was the best price in town— no need to waste our time negotiating repairsWe took our car back today because we noticed that the undercarriage was damaged and needed repairs repaired or replaced.On our initial appointment we suspected the undercarriage may be an issue as well but didn’t say anything because we weren’t sure what the problem was. We took it back today after realizing the undercarriage panel was in fact an issue.Dobbs had it checked in and completed in less than an hour— and at zero additional cost!I’m so thankful for the professionalism, customer service and integrity of this location!!!Will definitely be recommending!!
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May 2023 by E. D. Boedeker
This Dobbs is the best in the area. It is extremely well run with competent and friendly employees. I would especially like to call out Stuart who helped me the last few times I was in. Very helpful and engaging agent for your organization.
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April 2023 by Abigail Charlier
I paid around $3,000 for Toyota to fix their mistakes. I only had routine work done, but had transmission fluid leaking from the day I picked up my Toyota RAV4. I spoke with the front desk, supervisors, etc. They claimed this was not their fault and offered no resolutions. I will never go to a Dobbs again and don't recommend using this location.
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April 2023 by MrsMac Pittman
Inquired about getting 4 new tires. Shaun told me to bring it right in so he could see what I needed. To my great surprise, I got them installed and wheels aligned immediately. In and out in 1.5 hour!!!!!!
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March 2023 by david naeger
Didn't overcharge me found discount coupons that I didn't even know about...grade A work. Don't know how anybody could ever complain about this location everybody was extremely nice and helpful and the work they did on my Audi was superb runs like brand new. Didn't even have an appointment dropped it off on a Friday morning around 9:00 and it was ready by noon
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March 2023 by Yolanda Aden
By far the best place i have taken my car. They were honest most importantly. My suspension needed tightening, which they did at no cost, while another place said i needed parts replaced. Glad i came here.
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March 2023 by Steve Ewing
Good and speedy tire service.
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February 2023 by kryptonite166
If you have the desire to spend your money at an establishment that is more concern with upsaling products instead of backing products feel to go there. I strongly recommend you skip them.
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February 2023 by Hanna K
I understand when some issues are out of a businesses hands however, it’s up to them to provide that info to customers. I scheduled an appointment a week or so out for an inspection and only when I arrived I was informed the machine they use for inspections was down. Then I was told to call back later to check to see if the machine was working again. Why was I not informed of this before driving to this location if they knew the reason for my appointment? I had to call to make that appointment so I know they had my number. Why was I expected to call back later to check if it was working again? That should not be a customers responsibility. They should have offered to call me to reschedule when the machine was working again. Unfortunately disappointed in this customer service.
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January 2023 by Sal Alatorre
I have always had great service!
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January 2023 by Ocean H
The front desk dude was great, got me fit in quickly & even gave me tips on looking for parts I needed elsewhere for cheaper however the guy from the back explaining what was wrong was rude, rushed, and wrong. He claimed I had three bent wheels based on minor vibrations in my steering wheel and when I asked him how that happened as I have not hit anything he rudely said well, you had to have hit something and acted like I was bothering him by asking him to explain what was going to be an extremely expensive fix. I went somewhere else for a second opinion and all that I needed was my tires rebalanced, no bent wheels. Get a second opinion if you find yourself unfortunate enough to deal with the service people at this location.
