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June 2024 by Dasia Farris
At 2:33pm I walked into the cricket store to get information on my cell. Upon walking in the lady had the nastiest attitude & she never left her seat to address my problem. Only information I got was “Cricket does not have contracts”. The way the young lady said it was disturbing & I’m pretty sure this is exactly why they have the service they have , the people that work inside are very rude and no help at all! The energy was off & the vibes were not there, I left unsatisfied with no explanation for the information provided. The service sucks & so do the people.
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April 2024 by jarocho de corazon
Bad atentions to spanish comunited
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November 2023 by A. K
Matt, Deniese, and Robert were all working when I bought my phone at the Cricket store on Cherokee. They were so nice I wanted to express my appreciation for their gracious attention in helping to solve my myriad issues.
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October 2023 by Ronnie Nelson
Unbelievable store Denise was great. Was treated like gold. That's why I drove from high ridge down to that store
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June 2023 by robyn Wilson
It is a great place to get a cell phone and good service and good deals
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November 2022 by C T
Tried to come in on 11/20/22 for an emergency phone replacement. Google and the Cricket website said they were open until 6pm, but when we got there around 5:15pm, they had already closed. Fix your hours or fix your employees please.
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November 2022 by Rachael Moore
Drove all the way out here as it was the closest Cricket open on a Sunday. The doors were locked and no one was in despite there hours being listed on the door as open on Sunday’s. Maybe update your info before I waste my time and gas.
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November 2022 by Maureen Nelson
Chris was amazing! So helpful and professional. We will be back!
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October 2022 by Anthony Hegbloom
Came into the store to get a couple new phones and Leona went ABOVE AND BEYOND!! She was unbelievably helpful! She was the only employee in the store and she made sure she took care of EVERYBODY that came in while getting my new phones all set up. Super impressed with how great of an experience this was!
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September 2022 by Bobby Phillips
This place is a scam. They signed my mom up for a government program that would give her free phone service. After several trips to this location with HORRIBLE RUDE customer service we decided to get new service at Boost. Then, she started getting charged $30 for Cricket service. Apparently when she initially signed up, they had my mom swipe her card twice, once for auto pay and once for payment. But they told my mom she was swiping it again because “it didn’t go through”. They thought they were being slick by putting her on auto pay thinking she wouldn’t know because the service was “free”, not taking into consideration that she may transfer the benefit at a future date. My mom is on a fixed income and literally couldn’t buy her medicine because this Cricket scammed her. Shame on you Cricket. If you genuinely cared for your customers you would close this location permanently. Not like it would matter much. This location is hardly ever open and when they are the systems are down. Too bad the system wasn’t down the day they scammed my mom.
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August 2022 by Lilith Grace
This store is the worst location. They are guilty of “cramming”! They added $11 insurance on two of my lines without my permission. This is illegal. Luckily the location on Cherokee was able to fix everything. Don’t waste time going here, drive the extra couple of miles to Cherokee and Iowa. Cricket should close this place down for making them look bad.
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August 2022 by Sophie Zavaglia
Tony provided amazing customer service when I needed to upgrade my phone. He even stayed with me and one other customer after the store closed to make sure that our phones were set up correctly.
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August 2022 by Aretha Shannon
Was the best experience I've had in a long time Tony & Leona are two of the best workers and their customer service is top tier ?....
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July 2022 by Nelson Wiggins
Place sucked. One worker that was there said her computer was down for 2 weeks. Question why was she there?
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June 2022 by Quan Hernandez
Nae, Ruby, Jas and Pati were AMAZING.
