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October 2023 by William Binder
Kevin and his team did an amazing job diagnosing my needs for my media room and put together a system that not only looks great but is extremely easy to use with one remote/app to control everything. And we now don’t have to miss a beat when the game is on thanks to the addition of bathroom speakers! The installers were extremely courteous and knowledgeable and gave a thorough demonstration of how to use the system before turning the keys over to me and my family. Thank you to the Creative A/V team!!!
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December 2022 by Amy Burnley
Great company with top notch service, great prices and installation. Always very responsive which is hard to find in these times. 24/7 support is a huge plus!
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June 2022 by Mark Hinkle
The worst service I’ve ever experienced. Sold faulty equipment and continues to try to charge to service their poor quality install. Technicians change over constantly and they are incapable of servicing their own install. Owner is rude and oblivious to this idea of customer service. Highly recommend stearing clear of this company.
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March 2022 by Jonathan Webb
installation and equipment was better than expected. I had a relatively small project and was impressed with the responsiveness from Kevin. Great experience. I wish I had called them sooner!
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February 2022 by Chris Dickey
Creative Audio Video & Automation was top notch. I found them online and appreciated that they were a smaller locally owned and operated business and not "big box". You certainly could tell this with amount of personal service and communication. Kevin, owner, personally walked me through the choice of equipment and provided his opinions when asked. He even moved some things around to install on the one day I could be home all day for the installer, which made my work life much easier. At the end of the day - I have two new 65in Sony OLED TVs with universal remotes. Everything was programmed for me and they even moved items on the remote to suit my preferences. They made sure everything worked and made sure I knew how to use the system before leaving. The installers were polite and worked the whole time they were there. I would not hesitate to refer them to family and friends. Top Notch company.
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May 2021 by Jeremy Early
Creative is awesome. Kevin the owner is extremely knowledgeable and can help you with anything home automation related from sound to lights to security. Extremely responsive and will help you build whatever system is best for your home. Definitely recommend giving a call if you are in the market for home automation!
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March 2021 by Don Lewis
Kevin and his team have completed a couple of projects at our house. Extremely satisfied both times - recommended great products, fair pricing, outstanding service. If you have AV needs - call Creative - we are very satisfied customers!
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March 2021 by Steve Nordlund
Creative Audio Video did an amazing install at a great price. The installers are professional, friendly, knowledgable, and first class.
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January 2021 by Judi Lund
We recently had Creative Audio Video mount a new large screen TV. The job involved moving 2 existing TV's to different locations and one was a completely new installation. All were wall mounts. Although I was very worried about everything working out, I couldn't have been more pleased. The 2 installers, Jon and Russ, were punctual, tidy, polite, and efficient. They got right to work and finished the whole job sooner that anticipated. They both were quite helpful and patient with the questions we had about the equipment. They did a great job explaining everything to us, and everything worked perfectly when they left, and it still does. I would not hesitate to recommend them and use them again for a future job, perhaps updating our wifi. I have had a couple of questions since regarding updates and minor issues. They were answered quite promptly and completely.
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August 2020 by Johnny Taylor
Kevin and the entire staff at Creative Audio Video and Automation were great. I used them to upgrade my Control4 OS, and his team showed me capabilities and functions of my system that I never knew I had. The company that did my initial install never showed me these things.I also had them replace my existing alarm system. Devin and Jacob were on time and excellent during the entire install. They showed and explained to me, everything about the new system, and answered all of my questions. I highly recommend Creative Audio Video and Automation.
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August 2020 by Fred Kostecki
They did a fantastic job. Extremely knowledgeable and service at the highest level. They developed a creative solution and the installation was flawless. We could not be more satisfied.
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November 2019 by Willie Bailey
This store was amazing. The produce section is insanely beautiful. Good store very clean and organized and the staff very polite and helpful. Love this store and also the prices are affordable. I will return again.
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August 2019 by Gary Lackey
Creative Audio Video & Automation has always been responsive to our needs; whether it is an install project or updating something. They are always very friendly, polite and patient with our lack of electronic and digital knowledge. We highly recommend them for your home automation and audio video needs.
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June 2019 by Stuart Huels
We had a great experience with Creative AV - from the expert recommendations to the professional & courteous installation team.
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May 2019 by Tom C.
The difference between the responsiveness of Best Buy and Creative cannot be further apart. Creative is incredibly responsive and helpful, even with the smallest details. The installation was as promised in terms of time and expense. The team was respectful and knowledgeable. The team has always been available to answer questions and help whenever needed. This was the case today when I couldn't get my issue resolved over the phone Adam was here and made a quick repair in less than 10 minutes. I would recommend this firm to anyone!
