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April 2025 by Michele C
Wonderful experience, professional staff and excellent prices. I’ve been coming for years, I highly recommend the optical and Dr Knibb
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April 2025 by Harold Visser
Dr. Altenbernd is great. She is very friendly and helpful. They took us as walk-in twice and got us through with a new prescription quickly. Being able to order frames and get them shipped has been so helpful since optometrist appointments were booked out 8 months at our local stores. It’s is a great experience
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March 2025 by Haji Osman
I recently attempted to schedule an eye exam at the vision care office inside Costco, expecting that they would accept my federal employee health insurance for vision coverage. Unfortunately, my experience was far from positive.
From the moment I arrived, the level of unprofessionalism was both surprising and disappointing. The staff was not only unhelpful but also came across as rude and dismissive. There was a clear lack of customer service and professionalism, which made it clear that they
I would highly discourage anyone from scheduling an eye exam at this location. Costco itself may have a great reputation, but since the vision care office is privately run, it does not meet the same standards. I recommend looking elsewhere for eye care where professionalism and customer service are a priority.
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February 2025 by Dan A
Avoid Dr. Alaina Altenbernd. She is unprofessional, rude, and seems to need more schooling.
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February 2023 by Rose
This is the second year I've got my new glasses here at Costco.If you want to save money big time on glasses this is the place.My glasses are transitional, with no line bifocals, designer frames along with prisms.My cost was under $80 for all of these extras compared to the hundreds that I use to pay for my new glasses.So, if you have never checked the Optical Department out you have been missing out on monetary and styles as well.Big Shout out to Erica and Sandy, these ladies are so nice and kind, along with giving you the prices and discounts that are available to you. Not to mention how helpful these ladies are with all your needs.If you have vision insurance go check Costco Optical out, we buy the Costco card just for our glasses.
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September 2022 by Gary
I buy my glasses from Zenni. Much cheaper. Never a problem.
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August 2022 by Stephanie and Alex Jones
I’ve gone here several times (convenience) and have had the same experience: no one picks up the phone and terrible customer service. I’ve been calling daily for two weeks and get the same message they are not open, yet online says they are.
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June 2022 by Valerie Shands
I've been going here for three years now for my yearly exam and to buy glasses. First and foremost, they have great pricing on the exam and especially the glasses when you factor in they include all of the usual things other companies upcharge for for free, and that they have their glasses in-store to try on (sure some websites are cheaper but you can't actually try on for fit and color). You can also take your prescription with you, you do NOT have to buy from them. The doctors are competent and friendly. Note that the doctor is an independent contractor and not a Costco employee. Minimal wait to get in to see them, although they usually don't do walk-ins. Cons: It can take a while for the glasses you ordered to come in (like 2 weeks). Sometimes they don't have enough people staffed, so ordering glasses on a weekend can take a while for your turn. I see some people had a problem with the staff but I have never experienced this.
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March 2022 by Kathleen Pham
Terribly understaffed and don't care about their customers at all.1) I had an appointment once and had called to reconfirm the date of my appointment. I called while the optometrist was in-house. The optical department told me that the optometrist had the appointment book and they transferred me to the optometrist's phone, which sent me straight to voicemail. I called again to ask the optical department if they could just take a look at the book and tell me if my appointment was that day or the next week since the optometrist seemed busy and wasn't answering the phone. They transferred me to other phone again mid-sentence, not even listening to what I had to say. I had to call them 5 times before I could get it sorted out what the date of my appointment was.2) On the actual date of my appointment, there was a winter storm warning. I had an appointment at 4:30PM. I had to take time off of work in order to make this appointment and I drove 30 minutes in the sleet/rain to make the appointment. Only to be told that the optometrist had already gone home for the day due to weather. I asked why I wasn't informed of this or called to reschedule my appointment. They looked it up in their appointment book and told me it was because I didn't have voicemail. Except, I DO have voicemail on my phone - I even checked once I got home (for proof of concept, I even turned off my phone to see what would happen if I didn't have signal and the call went STRAIGHT TO VOICEMAIL). There was no missed call from them, no voicemail message. Not even an email to let me know that my appointment was cancelled. They essentially never told me, wasted my time, and then lied to my face that they reached out to me.There is a total disregard here by the optometrist and their staff for patients, their safety, and time. I'd rather go to Clarkson Eye Care and deal with the higher prices there because at least the service there is acceptable and professional.
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January 2022 by John Philip Robinson
Wonderful experience. The doctor and the folks at the customer service desk were very efficient with the glasses order and insurance.
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December 2021 by Nhat H.
i never come to Costco eyes care.
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August 2021 by M S
Costco need to re- train the three women at the optical department, their customer service skills is horrible and so unwelcoming! One of them is a young girl, her impatience and condescending attitude - yikes! Then at check out line, I was rushed through by one of the cashiers who brushed me off when I told her that I arranged everything in the cart with bar code on the top, she just grabbed everything and threw them on the belt, no eye contact. Then they over charged me, I Had to get refund before I even left the warehouse. What just happened at Costco? Did everyone have a bad day？ I am puzzled because I loved Costco’s customer service in the past. Costco, I feel sorry that you hired unqualified people....
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July 2021 by Ricky B.
$300 in the garbage can, the eye doctor was very rushed, not like she had a line of people but more of "I don't want to be here today" , ignored half of what I said about my eye issues with things like "hmm" as a reply, I don't think the people on the costco side were much better, I feel like she didn't order my progressives with the lenses in the the right spot, I can't even wear them and was so aggravated with the whole situation I went elsewhere
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November 2020 by Michelle K
Costco need to re- train the three women at the optical department, their customer service skills is horrible and so unwelcoming! One of them is a young girl, her impatience and condescending attitude - yikes! Then at check out line, I was rushed through by one of the cashiers who brushed me off when I told her that I arranged everything in the cart with bar code on the top, she just grabbed everything and threw them on the belt, no eye contact. Then they over charged me, I Had to get refund before I even left the warehouse. What just happened at Costco? Did everyone have a bad day？ I am puzzled because I loved Costco’s customer service in the past. Costco, I feel sorry that you hired unqualified people....
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January 2020 by Herb Tohtz
LOVE COSTCO!!! nuff said
