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October 2023 by Samuel VandenBrink
I love this location everyone is great to work with. Willie who is a banker at this location worked quickly while not missing a beat to resolve some issues I had with a business account. I appreciate you, Willie!
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October 2023 by Jeanill Curry
Helpful and knowledgeable So glad for the support. I could not have solved the issue without their assistance
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September 2023 by kseniya Williams
Always a great banking experience at Commerce!
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May 2023 by James Cressey
I needed to cash a check because my debit card expired and was helped quickly
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May 2023 by Jack Rabbit
Went to cash a check here and was charged a fee even through the check stated take to commerce bank and would cash for free!!!!
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May 2023 by Amer H.
This place sucks. I hate this place. Just another worthless bank. Everytime I come here I leave questioning why I still bank with them!
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April 2023 by Chi Nguyen
If they have negative star, i should give them negative than 1 star. Really really the worst service I experienced in the world.
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February 2023 by Toni Forister
Very good. Friendly helpful and makes your visit important.
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February 2023 by Phuong Nguyen
An elderly family member of mine have been using Commerce Bank and have been a fraudulent monthly recurring ACH debit come out of her account since 2010. Commerce Bank have been sloppy in their initial response in 2010 when they said it was related to their retirement benefits package. When I found out this year, I spend 4 hours on the phone demanding more information regarding this recurring charge that was not authorized. Once I could prove to them it's a fraud, they told me that I had to call the debiting bank and try to get my money that way. They never returned my request for a call back, their fraud dept number always had a busy tone and finally only after I got the Attorney General involved, did they refunded $36 out of $400 that was taken out of her account over the years. They didn't want to take responsibility for the wrong information which my family member assumed was correct all these years and the reason why she never filed a fraud claim until I got involved. It was extremely difficult and frustrating for me to navigate their back-office support, so it would be impossible for a senior citizen with limited English skills to ask for her money back without my help. Commerce Bank does not do enough to protect senior citizens from fraud, especially fraud that involves technology. My family member did not know that someone can steal from them without physically seeing them, and as simple as knowing their account number and routing number, which is easily assessable because it's on every check. She thought the bank was a safe place to store her money but Commerce Bank proved her wrong. If they didn't have a physical branch, I would think they are a fraud business themselves. $400 may not mean much to their business but it means a lot to a retired senior citizen. They do not value the business we have given them over the past 27 years so we will be taking our business elsewhere.
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December 2022 by Bonnie Hykes
This bank operates a bit differently due to staffing shortages, but provides good service and has multiple locations to utilize when moving about in the city.
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November 2022 by Paul Robinson
Very good service from friendly representatives who are willing to help you with your personal needs.
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November 2022 by Joanne Fadem
I love the people at Commerce. So friendly and accommodating.
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July 2022 by Mary Ellen Reed
If you want a friendly banker to go the extra ‘mile’. Commerce Bank is the go to Bank.
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July 2022 by R H
People don't really do much inside banks anymore, so there was no line. The teller was friendly and efficient.
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April 2022 by Veshena Beard
When I went into the bank I was greeted, and I said my name, they said ok let me see who can help you.The staff was friendly. I took care of my business for which I went in there for, the young lady said is there anything else I can do for you, i said no that will be all, and on my way exiting they said my name and for me to have a good day..My experience was good no complaints.?
