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February 2024 by GH
My catalytic converter was stolen in the garage, and it took me months of phone calls to get my deposit back
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February 2024 by Jack Black
Chroma used to be a good place to live. It has not been since management changed a few years ago.Multiple garage car break ins, packages being stolen from the mailroom, hallway lighting fixtures that don’t work, and unresponsive property management that refuses to be held accountable- although that may be because they are understaffed. Getting anything done is a prolonged painful process. They also don’t know how to use their own software.You can get all of this for the price of a luxury apartment. It’s a shame because the building was built beautifully but I would not recommend living here now.
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January 2024 by d
During my 13-month tenure, the state of amenities consistently veered between malfunctioning and unclean. The secure parking garage gate, touted as a safeguard, remained broken for a staggering 8 months, exposing residents to multiple break-ins and vehicle thefts.To compound matters, a persistent water leak from my window was left unattended, fostering the growth of black mold around the seal. Despite repeatedly raising concerns, the management displayed a disconcerting lack of interest and made zero tangible efforts to rectify these glaring issues.The building itself, once a symbol of comfort, is now visibly succumbing to disrepair, raising valid concerns among the residents.Security lapses allowed homeless individuals unrestricted access to the building. Some even found refuge on residents' patios, highlighting a shocking failure in the security systems.In summary, the situation within the living environment became increasingly untenable, with a litany of issues ranging from broken amenities to compromised security, making the overall experience wholly unacceptable.
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December 2023 by Whitney Anderson
I was a resident at Chroma for 5 years and moved in the year the building opened. It’s sad to see the way things have gone downhill since the newest management took over a little over a year ago. Towards the end of my tenancy, amenities were always broken and management showed little to no concern for getting them fixed. There were constant issues with lease renewals, building repairs, glitches with the online portal preventing residents from paying rent for months at a time, and safety concerns. The onsite management team was hardly responsive to many of these issues. Residents paid for gated secure parking, although there were numerous garage break-ins and property theft just in the last year alone due to a frequently broken garage gate. Somehow, people who were neither residents nor guests of residents were gaining access to the building due to faulty doors and security systems.The overall quality of the building has also greatly declined, largely due to an incompetent, unorganized, lazy, and understaffed property management team. As many others have noted in previous reviews, I also had issues getting my deposit back months after I moved out. Security deposits are required to be returned within 30 days of move out per Missouri law, which management has violated on too many occasions. After numerous follow up attempts and having to reach out to the corporate team, I finally got it back and I couldn’t be more relieved to no longer have to communicate with this company.The first 4 years of my tenancy were great prior to the newest management team taking over. It seems that I am not alone in feeling this way, evident by all the negative reviews left primarily within the last year since the switch took place. It is no surprise that so many residents are moving out due to how bad things have gotten, but I hope with some improvements that Chroma can be half of what it once was in the future.
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November 2023 by Mari
A resident of Chroma for 4 years.As others have commented, my security deposit of $1.3k has not been returned.No response, no follow up. You wouldn’t expect this from a “luxury” property.
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August 2023 by Vicky Hung
The new management here is awful1. never responds to emails or app messages2 told us to message through the resident portal but STILL doesn’t respond3. does not follow through with things they told us they’d do, despite us confirming with them multiple times4. every time we’ve gone to the office to find them, the door has either been closed or the office was emptythe amount of stress and frustration they have caused is through the roof
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May 2023 by abed ibrahim
It’s been 2 months since I’ve moved out and still have not received my security deposit back. Constant calling and emailing just to try to get someone. Maddy is great but everyone else seems to not want to help. I’ve been told my security deposit was sent and I never received it. When I tried calling in, it’s always no answer. When someone does answer, they try always forwarding me to someone else that never picks up. When I call the first person again, they tell me they can’t help me.Chroma was good, yeah the amenities were broken half the time but it didn’t bother me too much. Missouri law states that a landlord has 30 days to send your deposit. It’s been almost 2 months.I’ve seen other reviews on here similar to mine. Sadly.
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May 2023 by kali m
1. new management is horrible2. never answers the phone3. never returns phone calls4. never messages back on the mobile app5. amenities are always broke6. constant car break ins for visitors7. can't use theatre unless you have your own hotspot8. parking garage gate is a reoccurring issue9. mailroom is a hot mess
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April 2023 by Christian O.
I had to move out at the end of February since I got a job transfer to a new city. It's been almost 2 months and I still haven't received my security deposit which they said they would send me (Missouri law makes it clear that the landlord must send it within 30 days of move-out and it's been way over 30 days). Oddly enough, my phone calls were not getting through and just going straight to voicemail but then I decided to call with a different number and they picked up immediately. Go figure. I also see other reviews from people who had issues with the security deposit so looks like it's a trend. I'm hoping the honest reviews I posted will be the final push to get them to return my deposit. If not, I will have to proceed with legal action.
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January 2023 by Ankita Chabra
The amenities are always defective or broken. Hot tub was broken for a while when I moved in. Fire pits don’t work usually. The garage door since I moved here in July has been broken twice. First time for a month. Currently for over a month with no notice of when it will be fixed. The theatre doesn’t even have wifi or connection. The staff often acts clueless. Rent is so expensive for what. No weekly events are hosted like the competition. The mailroom is a mess. Constantly have to let Amazon staff out
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December 2022 by Chris Ryan
I have been at Hue for about seven months now. I love my place. It is very modern and cozy. I never have any issues with neighbors (hope others can say same about me) and all of my encounters with the managment staff have been pleasant. I like that Hue is a little quieter than Chroma, but both sides are pretty great for the price range.My only complaint are things breaking down (hot tub, outdoor TVs, parking garage). When they are out for more than a couple weeks it does start to cut into the price you are paying a bit. Still, its a great place to live with a lot of friendly folks in a very convinent location.
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December 2022 by Megan Bhatti
Chroma is a beautiful property, but I (regularly) can't get a representative on the phone, even after leaving messages. Additionally, I moved out a month and a half ago, and my deposit still hasn't been returned to me.----‐---Update. I did get my deposit back. I can't speak about the new mgmt that has taken over. But I always felt secure in my home. It was beautiful and had zero issues with noise or amenities (within my unit, not around the apt.)I'd consider living here again despite the cost of renting. Also, loved the location, which was perfect.
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September 2022 by Christian Ore
I’ve been living in Hue (still Chroma just the other building) for over a year and it’s been awesome. Had no issues with maintenance, the apartment building and unit or garage. Overall location is great, amenities are very nice, and the management (previous and present) have been amazing. The Hue/Chroma community is also nice and mostly composed of young professionals (but there’s definitely a nice healthy mix of people). The new management helped me downsize to a studio all while dealing with transitioning to a new online system and website. Very excited to be here another year. Special thanks to Maddie, Shawn, and Michael.
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September 2022 by James Kryza
Lived at the Chroma for a year, and absolutely loved it. I can safely say if you’re looking for an upscale apt in STL this is the place. Only reason I’m leaving is that work took me to another state.Note: New mgmt took over in ~July. So far they’re great but definitely pay attention to ratings since then just in case.Pros from community / ammenities-The Grove (food + night life)-Pool: Incredible way to relax on a weekday, and feels like Vegas on summer weekends. Winter hot tubbing is 10/10-Clubroom: fun way to meet people and play pool / ping pong-People are great. Lots of successful YoPros who are fun to be around-Old mgmt had awesome events 1-2x a month. New mgmt has not had one in their first two months in charge. (Albeit will have a Labor Day one)Cons from community:-If you’re an interior facing apt, it can be loud in the summer on a weekend. Also new mgmt is kinda silly and will play music on a Tuesday at 8am sometimes or BLAST it 1pm on a Wednesday.Pros of apt-Have never heard neighbors on my left or right-features are greatCons of apt-If your upstairs neighbor likes music you may need to tell them, and you can hear footsteps in rooms with hardwood (bedrooms are okay)All in all: if you can afford it, you should do it
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August 2022 by Chem tutor
NB: Even though this review is primarily about Hue most of it is applicable to Chroma as well.1. Call box never works, keep hearing they are fixing it since summer 2021.2. Even though you’re paying extra for reserved spot, strangers keep parking at your spot. Neither the management nor the security won’t do anything about it. Recently realized the phone number for the towing company doesn’t even work.3. Dryer timer is malfunctioning for more than a month and hasn’t been taken care of. Because of that, I have to use the dryer with an alarm set, coz I don’t want to set the whole building on fire.4. Even though there is an assigned loading dock for hue, it will be always occupied by some strange car day/night.5. The roof had multiple leaks, as of now it’s fixed after 3 attempts, let’s wait until it rains again.6. Since the last summer it’s the 3rd management company owning/flipping it (as far as I know). Staff themselves have no clue about what’s going on.7. Mobile Doorman app, where we submit our work orders and access other amenities is down for weeks.Now there are other issues like people smoking pot/loud music/dog fights/noisy neighbors etc. which I’m not going to talk about.This is how u get treated when u pay almost $1400 per month for a studio.
