-
December 2023 by Kamaran Young
My experience with this dealership was perfect from the moment my vehicle was towed to this location until the day the work was complete. Communication with Rodney Martin was very professional as he had answers for questions and recommendations for me to address other issues. I fell sick during the time I received the call to pick up my vehicle. Mr. Martin drove my vehicle to my home and picked up the rental that was loaned to me. All I had to do was hand him the keys. From my experience of dealing with mechanics the service presented by him was rare and AMAZING. He's definately an asset to this location. Thank you soooo much Rodney!!!! Your kindness and professionalism is greatly appreciated. May your new year be filled with blessings!!!P.S....my engine runs better than it ever has!
-
December 2023 by Philip White
Rodney was a great Ambassador for your dealership ! Welcoming and very knowledgeable. Explain everything and is very detailed oriented. He is the best and even though you are not as close to my home as another dealership, Steve Schmitt Kia is now my dealership ! Rodney is "Six Sigma".............a TEN all the way !PHILIP WHITE
-
December 2023 by R. S.
I went to pick up my vehicle (I drove there with no issues) after getting just a diagnostic testing done (no work was done). By the time I drove past the beauty supply shop at the corner my vehicle just shuts off. Thank god my daughter was already going the same direction as me and was able to pull over. After paying $125 to find out what’s wrong with the vehicle they could’ve at least said “hey we recommend possibly towing the vehicle” or at least being courteous to tell me or as the young people say be 100%. Instead they just charged my card, told me what’s wrong and price to fix (even though I told them I’m on a fixed income and can’t just cough up $2,000) they had 20 minutes of pure opportunity to give me a warning, a signal or side eye or something to indicate do not drive this vehicle. I’m over 60 years old and I promise to God the last I wanted to do was be out in the night time raining cold weather with a broken down vehicle. But they didn’t even care enough to say something to prevent that from happening. It’s okay I’m putting everything into Gods hands and I praise the lord I had someone there for me when I was at a time for need.
-
December 2023 by Tara Williams
Called the dealership to inquire about a listing, spoke to Jenai, verified the vehicle and scheduled an appointment to take a look at it. Upon arriving the vehicle was out and ready for us to look at and so with Jenai's assistance we proceeded with the purchasing process and it was the smoothest experience we ever had. Jenai was super friendly and helpful. I enjoyed my time with her. The district manager came out and introduced himself, as well as thanked us for choosing them.
-
December 2023 by Neil Baldwin
Great experience at Steve Schmitt Kia. Jenai is the kindest and most sincere car sales rep I have ever worked with. 6 months after purchase she even remembered my name and helped me get in and out of the dealer faster for service. Definitely go see her if you’re shopping for a car here.
-
December 2023 by Toni Smith
My mother drove her truck there for a diagnostics when I took her to go pick it up, we drove 2 minutes away from the shop and her vehicle just stops. We had to call a tow and gave her a jump come to find out they ran her battery down when doing diagnostics testing on her vehicle. We still had it towed to the house just to be safe but they’re trash. You would think they would say something but obviously they don’t have a care in this world.
-
December 2023 by brad davenport
We have a telluride we bought from a different dealership but i called Steve Schmitt's service department needed a transmission issue addressed ASAP and they got me in much sooner than my local dealership could. I also explained my issue i was having and they were knowledgeable, helpful and very friendly! I felt so comfortable taking my vehicle to them and that turned out correct. They got my vehicle done in a day and even on a Friday at 6pm, they even washed my vehicle before i picked up! In service, Jake and Rodney are top notch. Both are fantastic to work with. Rodney handled my service and was just great. I believe he was the one that washed the vehicle as well. Cant recommend them enough. will be taking my vehicle back to these guys as opposed to my local dealership next time.
-
October 2023 by Natalie Redmond
I've had to use them on three separate occasions after my car had been vandalized. Each time they handled my car with kid gloves. I found them to be professional and courteous, offering rides to and from the dealership to get and from my home and pickup my vehicle. Thank you, for you your kindness to me.
-
September 2023 by Kristine Schneider
Service department experience was not great. It took nearly 2.5 hours for an oil change with a scheduled appointment. I clearly asked if it would take longer than 90 min when I dropped it off and was told, no problem it would be done in about 60 min. I asked to be notified if something changed and was never communicated with. There is no question that they were were working hard at the service desk, but they were not set up for success. I will not be back and do not recommend service here even if it is included in the purchase of a new vehicle.
-
September 2023 by Destiny Castilleja
Everything about my car buying experience here was absolutely perfect! My husband and I came in in hopes of finding the perfect vehicle after our new to us vehicle was totaled out. Jenai was 100000% willing to work with us in every way possible to make sure we got the vehicle we wanted in a timely manner. I am so in-love with my Kia Seltos and will be recommending Steve Schmitt Kia to EVERYONE I know! Thank you all for the beautiful car and being so caring towards us!
-
August 2023 by Breiana Morgan
I purchased my vehicle here which was GREAT! However now I'm here to get an oil change which was recommend that I come to my dealership to do but after showing up at my appointment time and now waiting 30 MINUTES directly in front of service express garage I still have not been greeted OR approached by ANYONE! Multiple ppl have walked past me in this 100 degree weather and have said NOTHING to me! So now I guess I'll leave after I post this and hopefully find a reliable and respectable shop to actually service my vehicle.
-
August 2023 by Erica Halbert
Very satisfied with my purchase. The K5 is awesome. I’m glad I choose this dealership. It is state of the art. They worked as a team, and collectively gave me the best deal possible. Shout out to my great sales associate Jenai Mickens.
-
August 2023 by Travis H
We reached out to the dealer before they opened and left a message that we wanted to verify the car was on the lot. They replied back with a detailed text and had the car ready at the front when we arrived. The staff was friendly and explained everything well during our car buying process. It had that friendship persona.
-
August 2023 by Tony Cook
Awesome experience! My salesman Chad was top-notch! He was very easy to work with and knowledgeable. Best salesman I've ever dealt with. Nice dealership. Quick service and paperwork. I felt I got a great price on the vehicle we wanted. Thanks to kia and chad!
-
August 2023 by mars starstuff
Steve and his team treated me wonderfully. They answered my questions no matter how silly they sounded. They made me feel assured that not only was I getting the best deal but most importantly like I was getting the best fit for not only my budget but for my lifestyle. No pressure and no upselling. I will FOR SURE buy our next car at Steve Schmitt Kia.
