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June 2023 by Shelby Sample
I bought a snow mattress and foam pillows about a month ago from this store and it’s one of the best decisions I ever made for my health. I sleep better and wake up without back pain in the morning. This store makes it super easy to try out the different mattress types and the people working there are very helpful and make the whole process quick and painless - highly recommend visiting this store if you are considering a Casper mattress!
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December 2022 by Fiona Hosty
I purchased a Casper pillow last night, a bit skeptical at spending so much on a pillow as I've always just lived on basic two packs that you can get at any home shopping that give you an average night sleep. But I was tired and frustrated of waking up with my neck like a water bottle or sounding like a cracking glow stick! One night sleep and it was wonderful! Worth every dollar. ❤ Thank you to the team at the St. Louis Galleria Mall shop, very helpful cause I hate pillow shopping and I walked away with a winner AND it was on sale, yay! Not pushy staff at all, very helpful and I would recommend them. If you hate the idea of pillow shopping but want better for yourself to wake up not mad at your pillows, visit this place!
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September 2022 by Jodi Chapie
Donald is a class act! Very knowledgeable, professional, courteous and personable. Took the time to explain each mattress and walk us through selecting what is best for us!
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April 2022 by Benjamin Kay
Let's start off by acknowledging that shopping for a mattress in-person is about as fun as shopping for a used car in-person. Comparing the subjective comfort of a mattress based on a few minutes in a store is difficult enough. Then there is a lot of sales talk without a lot of specifics on what quality materials are in the mattress.Casper's store at the Galleria made the process bearable. The store layout provides some privacy while you are trying out the mattresses. The sales people are friendly and not too pushy, although they will try to up-sell you on "gel pods," "snow technology," and accessories like pillows and mattress covers that are way overpriced. I did buy the Wave Hybrid mattress and ended up returning it. The mattress I brought home was not as comfortable as the one in the store. This may have been because sleeping on a mattress is different than lying on it for 5 minutes, or because it was literally a different mattress -- Casper subcontracts its Wave Hybrid with different manufacturers who may use slightly different materials and spring counts. To their credit, Capser's return process was extremely easy with no attempts to dissuade me from making the return and no hidden pick-up fees.Summary:- Nice show room with friendly and less-pushy-than-average sales people- They honor the 100 day comfort guarantee with an easy return process- Mediocre quality mattress materials for the price- Mattress not actually manufactured by Casper- Might find nearly identical mattress for less at Ikea under different name- At Casper's price, could consider a customizable mattress like Flobeds
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October 2021 by Jodi Joanne
Donald is a class act! Very knowledgeable, professional, courteous and personable. Took the time to explain each mattress and walk us through selecting what is best for us!
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October 2021 by Heath Borders
Lots of choices to try
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July 2021 by Abigail Hart
Love love love the staff at this store! Very helpful and down to earth people!! Can’t wait to get my casper nova (:
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May 2021 by Andrew Darling
Visited this store and was delighted that coronavirus precautions were in place. The sales staff were informative, honest, and most importantly weren't pushy. It's awkward enough laying down in a bed while having a conversation with a stranger, but too many mattress stores won't give you time to think and won't let you experience the mattresses. This Casper store and the staff, particularly Margo, were professional and a pleasure to speak with. I'd highly recommend this store for someone looking to buy a mattress. I've not yet decided if I'll buy a Casper mattress yet or not, but I'm happy to have come by here and strongly considering it.
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May 2021 by Carlos Ruiz
I would highly not recommend doing business with Casper. Tiffany helped me in store with the purchase of my mattress and she was amazing and super helpful. I have nothing but good things to say about her. She informed me that I had a 100 night trial to test out the mattress and to make sure it met my needs. Unfortunately it was not nearly as comfortable as when I tried it out at the store. It was recommended to me that perhaps a foundation would help since that is what the one at the store was sitting on and could change the feel. I went ahead and purchased a foundation to see if that changed the overall feel and my sleep. I tried it out for most of the trial period because customer care recommended that you sleep on the mattress for the entire trial period before deciding to return it since it takes time for your body to adjust. I did this and still was not satisfied. When I called customer care to initiate the return they informed me that the $300 foundation that I had purchased only had a 30 day trial period, not the 100 day trial period that they advertise all over their website and in store. I was shocked to find this out because the associate that helped me with the purchase of the foundation never mentioned that this had a different return policy than the rest of their items. It would make sense for the mattress and foundation to have the same trial since you need this to fully see if the mattress is right for you. I explained this to customer care and they said they would get back to me to see if there was anything they could do. They never called me and two weeks went by so I called again to see what was going on. They informed me that there was nothing that they could do and that I was stuck with this foundation that I did not want, even though I was misinformed by the store. I will never do business with them again and recommend they change how they do business. Highly disappointed.
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May 2021 by Glenn MacDonald
I think the product itself is very good. My only issue is the misleading sales tactic. When I was deciding on purchasing the mattress, the site offered a 10% discount code. As I clicked through the purchase process there was nowhere to enter the discount code. When I asked about this they said that despite the offer being displayed for the mattress I bought, the discount does not apply to it.
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January 2021 by Madeline M.
I love coming in here and engaging with employees! They take their time with you and all clearly have a passion for helping people to achieve a good night's sleep!
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December 2020 by John H.
Earlier this year, we visited the Casper store by appointment for a private shopping experience. The two staff members were masked, as were we. After a shot of hand sanitizer, we were walked through the introduction to Casper products, given opportunity to try out several mattresses in little bedroom-like cubicles, then given a recommendation and sales estimate. Ultimately, we put off purchases until there were web-based sales that we couldn't pass up, one early Fall, one Thanksgiving weekend. The Casper store experience was a very good one, and gave us confidence about the products that would arrive at our home. Thanks, Casper, for a Covid-19-safe shopping experience.
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May 2020 by Zack Leija
Very nice store, staff was very knowledgeable and easy to talk to.
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May 2020 by German Canadian government
Is nice
