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August 2023 by Eddie Glover
Staff is not knowledgeable at all. Bought in a gold rope chain from Daniel jewelry 14 karat gold cost $1000. Girl at the counter puts acid directly on the chain. Stains the chain and then says we can’t take it. It’s too heavy can’t be real. Also had a 24 karat gold cross from Mene. Same girl says they can’t take it. They have no way to test 24 karat. Definitely getting in touch with corporate. They damaged my chain and don’t know how to properly test real gold.
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April 2023 by Angela Johnson
They where very nice and help out a lot
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March 2023 by stl
Customer service trash attitudes be everywhere
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January 2023 by Angela Coburn
Store assistant manager, Rena, was ghetto, ignorant, unknowledgeable and unprofessional. This ignorant manager tried to test my genuine alexandrite rings with a diamond tester. ? I tried not to laugh until this fool said these diamonds aren't real. I know it's Alexandrite not diamonds, d**** just plain d**** And then I asked if they had any tanzanite, was told they didn't however I saw 2-3 back there. So this manager doesn't have a clue about jewelry. I'd hate to think this ignorant woman is a manager. Well you get what you pay for. ? Experience, professionalism, knowledge comes at a price. And this manager is none of the above. Why this manager tried to insult my hair but she got orange halloween costume glued to her forehead looking like one of the Sesame Street characters.??? I checked all the reviews, mostly all are bad. Perhaps you all should seek an attorney. The customer service is horrible, complaints of lost pawns, complaints of money mismanagement. If you are complaining, complaints needs to go straight to corporate office and BBB.
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August 2022 by Gary Jones
I say this to anyone that needs to pawn everything with this pawnshop do not do it they are a rip-off.I say that because how do a person pawn something and still owe the same amount every time you make apartment on you item.Now when you make a payment the price should go down Right now how do I make a payment and still owe the same amount.I've pawned goods with other pawnshops before and the price has gown down until my last payment.Do not pawn everything with this pawnshop your not planning on getting it out the next month.THIS IS MY FIRST TIME AND LAST TIMEThey will RIP YOU OFF.
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July 2022 by Stephanie Hayes
I went there for a name brand roku TV 40" or more. I was BLESSED.I was treated with good service, this NOT being my first time. I even purchased what I have been looking for a Brother Sewing machine with the foot pedal that was rare for the the price ?.
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July 2022 by Langston Love
It’s a trap and the staff is extremely rude. Been here three times and I’ll never come back. This is the only pawnshop that doesn’t work with you even if you paid back what you borrowed. Don’t go here hoping for sympathy.
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January 2022 by Angry Ant
Update: 12-29-2021 Yep, they still have unqualified employees working there. I’ve been repairing video game consoles and building computers for about 7 years now. I went to sell an old Xbox one I had laying around. The girl asked me how much my geams vanguard game screen portable case (that I wasn’t selling) cost. They’re $350 alone. She said “oh that’s nothing.” A guy just came in here with a $1200 PlayStation 4. Huh?! I corrected her and said”you mean ps5?” She said no, PlayStation 4. I’m sorry but unless it’s made of solid gold from the manufacturer. That’s a flat out lie. Even at msrp a ps5 is $500 at the most. I knew better so I didn’t go back and forth. This clearly illustrates how ignorant some of their employees are to some of the things they purchase from people. That’s part of the reason they have inventory they can’t get rid of. The employees are cool as heck and it’s not their fault though. Just hire more qualified people and train the ones who aren’t knowledgeable about technology. Bumped my rating up a star too.They only accept laptops but have a mass amount of desktops. Not because they’re accepting too many but the prices for most of their merchandise is ridiculous. Items that are just wasting space is on the shelf’s for no reason. Mark it down and get rid of that nonsense. The staff is cool but ignorant when it comes to most products. There’s been plenty times I’ve shown their staff how to check the true specs of a pc and not spoofed ones. They’ve presented me with laptops that on the surface look decent but when I check the specs aren’t as fast as my oldest iPhone that are severely overpriced. Honestly, what does a 45 yo woman know about the value of a 1200w amp and 15in speakers. Whatever happened to being qualified for a job? This isn’t a pawn shop, giving the location, it’s a convenient money trap for the people in that community. I shop here but this is no place to count on to get you out of a bind.
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January 2022 by Big Ant
Update: 12-29-2021 Yep, they still have unqualified employees working there. I’ve been repairing video game consoles and building computers for about 7 years now. I went to sell an old Xbox one I had laying around. The girl asked me how much my geams vanguard game screen portable case (that I wasn’t selling) cost. They’re $350 alone. She said “oh that’s nothing.” A guy just came in here with a $1200 PlayStation 4. Huh?! I corrected her and said”you mean ps5?” She said no, PlayStation 4. I’m sorry but unless it’s made of solid gold from the manufacturer. That’s a flat out lie. Even at msrp a ps5 is $500 at the most. I knew better so I didn’t go back and forth. This clearly illustrates how ignorant some of their employees are to some of the things they purchase from people. That’s part of the reason they have inventory they can’t get rid of. The employees are cool as heck and it’s not their fault though. Just hire more qualified people and train the ones who aren’t knowledgeable about technology. Bumped my rating up a star too.They only accept laptops but have a mass amount of desktops. Not because they’re accepting too many but the prices for most of their merchandise is ridiculous. Items that are just wasting space is on the shelf’s for no reason. Mark it down and get rid of that nonsense. The staff is cool but ignorant when it comes to most products. There’s been plenty times I’ve shown their staff how to check the true specs of a pc and not spoofed ones. They’ve presented me with laptops that on the surface look decent but when I check the specs aren’t as fast as my oldest iPhone that are severely overpriced. Honestly, what does a 45 yo woman know about the value of a 1200w amp and 15in speakers. Whatever happened to being qualified for a job? This isn’t a pawn shop, giving the location, it’s a convenient money trap for the people in that community. I shop here but this is no place to count on to get you out of a bind.
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September 2021 by Ryan H
Assistant manager male is very rude and disrespectful. Impolite and seems to have a race problem.
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September 2021 by Michael Young
THIS STORE NEEDS TO BE SHUT DOWN
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June 2021 by Anthony Williams
They're a great place to buy things such as jewelry, games systems, gardening tools and etc. But, They work extremely slow and have nasty customer service skills.. They often talk to the customers rudely and have the tendencies to lose items that someone pawn them and they also take whatever someone pawned if they don't come on the forfeited date and sometimes before the date on your pawn slip.....
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May 2021 by Toby Winters
Great service friendly staff and good prices they pay out
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April 2021 by Ram Rod
They sold me a smart tv with the sign that says smart tv but when i got home it was not a smart tv at all sooo disappointed so i will not shop there again
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December 2020 by chiya walker
Love it