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November 2023 by Jacob Brueckner
Worst hackjob kind of work I've ever seen. Especially from a insurance claim ! I had my catalytic converter stolen and I was covered from my insurance. The total price at the end of it all was 771$. I seen the same one online for 130$... which is fine, get your insurance money but at least do a good job. Some bad welding which won't last so I'll be dealing with that 2 years down the road, and it should be just like it was from factory in my opinion. Charged for hardware and gasket and that wasn't replaced. It looks like they cut the new bracket off the cat and welded it onto the existing one still on the car to not have to deal with breaking loose the old nuts and bolts lol absolutely a joke ?
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October 2023 by Natasha Barbosa
Made sure my car was perfect!! I will be returning again and I’ll recommend this place to my family.
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October 2023 by Maggie W
I went to Car Craft because my Insurance Co recommended it. I went there 2 years ago and all was fine until my bumper started to come apart and the paint job was really bad. So I contacted my insurance company and they had Car Craft look at the problems. So I left my car with Car Craft, wrote the mileage down and they did the bumper and painted it. Then my insurance company went to go look at it, and it was no different than what it was before. So Car Craft had to also paint the wheel wells or the parts that go over the wheels. So they had my car for a week and a half. But before I left my car there I wrote down the mileage and when I got my car back it had been driven 122 miles more then when I dropped it off. I advised the young lady that works there about the mileage on my car and she said that’s not possible because we only drive it on our property. I know what I wrote down when I dropped it off and I know what I wrote down when I got it back. It was driven 122 miles. I don’t think I’ll ever go back to Car Craft. So I’ve learned my lesson when I leave my car to get it worked on. I am going to take a screenshot of the mileage before and after.
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October 2023 by Mike W.
Backed into a post with my van and caused the rear sensor to be knocked out of it's mount. Stopped in for an estimate and someone immediately came out and looked at the damage. I asked if they would give me two estimates one to repair the sensor and one to include the sensor repair and some paint work. As I was paying for this myself I wanted the option to choose the repair cost I wanted to incur. The estimator did this quickly and efficiently stating that two estimates would not be a problem. They just completed the sensor repair and it was done quickly. A pleasant surprise was a car was and the interior vacuumed and dusted. I am going to to need some additional work and this is where I will go and recommend them highly. Everyone was pleasantly friendly and the facility is clean and neat.
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July 2023 by Rob S.
Probably the worst customer service experience I have encountered, my vehicle was hit by a person who ran a red light in St Louis area after attending a concert and it was not drivable and tow truck company towed and took my vehicle to Car Craft to evaluate the damage, this accident happened on a Saturday and the following Friday I still had heard nothing on damages, so I called and car craft said it would be a week another 7-10 days before it would be evaluated, I called my insurance adjuster and ask if I could go elsewhere and he said let him make a call to car craft, the next day I received a call from car craft letting me know my vehicle was totaled and since I live 4 hours from car craft I ask if they could mail my garage door openers nd license plates to me and that I would be glad to pay for the service, again I was informed I would need to make 4 hour drive to car craft and pick my items up at car craft as they did not have supplies (small box/tape) to mail these to me. probably poorest service experience from a business I have received!!!
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July 2023 by Clinton Scaggs
Great repair on my Jeep’s exhaust! Very informing text updates on the status of the vehicle repair, done a day earlier than original date quoted, and the repair looks like stock! Nick is the paint department was an absolute delight.Service: Exhaust
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June 2023 by Enrik Michalaris
Had my car two years ago not fully repaired since they left the check engine light on, and used the cheapest parts to repair. They lied to me about the check engine light, saying it was an oxygen sensor, when it was the catalytic converter(much more costly that I had to pay out of pocket) confirmed by a different mechanic. After two years of repair a part came off on the highway( no harm to me or other cars ) and flew to the traffic behind me. I also mentioned an oil leak on the side that they worked on, and even if they told me that all the parts that they worked on are life time warranty replacement, they changed their mind saying engine parts are only a year. Very unprofessional for the sole reason of making money on my misfortune. I would NOT recommend this body shop to fix you car. They will try to fix it even in a state of being totaled, so they can make money from the insurance. And also everyone else proffesional/polite apart from a rude member (Jaime)with a princess attitude on top of all not showing understanding about the situation.
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May 2023 by Shaunta Barron
The service was awesome love the way they keep u updated. And the work they done was great both time they had to fix great job ill go back to them anytimeServices: Steering & suspension repair
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April 2023 by Josh Barna
Took 3+ months to get vehicle back and did not give any sort of update when delays arrived during the process. They seem to believe that month long delays of when vehicle will be received are normal and don't need to let the customer know of such moving timelines. Would highly not recommend.Service: Body & Trim
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April 2023 by Lee Gomes
Anytime you need to go to a body shop, you're already in a bad mood, LOL! But at Car Craft they turn that right around because the people are friendly, knowledgeable, and sympathetic to the mood of their customers bringing their cars in after an accident. Everything was very efficiently handled from estimate to drop off and pick up. They worked with my insurance company to make the arrangements with my rental car company for me, and even made the calls to the rental company for me! Everything they said about timing was exactly accurate which was very impressive! They told me when to bring the car in and when I did I was informed that the parts were there. They sent me text alerts advising me on the status of the car repair.They told me it would be ready in two days and it was! Great people and great service!
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April 2023 by Yvonne J
Amazing service and amazing staff! Our vehicle was stolen from us at a daycare in St. Louis while we were dropping off our grand children, in fact, the thief jumped in the car as we were trying to get the youngest baby out of the vehicle. The criminals actually stopped for us to get the baby out and then took the vehicle for an unnecessary joyride. I want to say we had to shop around and find out where we can find a body shop once the vehicle was recovered. There was about $7500 worth of damage to the body of the vehicle. When we called car craft, we found out that they could take her vehicle in, as most places around St Louis were so overwhelmed and full, and could not take any cars in, due to the influx of car thefts in St. Louis. From the awesome office staff that First took her car, to the technicians, shout out to Mr. Shirley, we were quite pleased with the service, the amount of detail of the work, which was done completely, and professionally. I highly recommend this company!
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April 2023 by Deb Kyle
I had been involved in an accident and was unable to get repairs done at the dealership. My insurance rep suggested one of the shops that they use.Car craft kept me updated on the progess of the repairs and completed the work a week early.I am very pleased with the quality of the work...showroom.If you care about the end result of your repair work choose Car Craft...definitely a stellar service!Services: Body & Trim
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February 2023 by A V
STOP read this if your car is in driving condition.DO NOT sign permission that allows them day, week, month or year to complete the job. They will take your car apart and then let you know how long will take to fixed, day, week, month , year... and you can't leave their property with car taken apart. If I can give 0 stars I would. After contacting Progressive, they recommended this shop to do an ESTIMATE and possibly do repairs if I wanted. What should take 1hr for an estimate turned out to be 3 days sitting on the lot and when I finally called the third day they stated "must take car apart" in order to do ESTIMATE only. Side of front bumper, front fender and driver door was damaged due to deer collision. After disagreement, J.S my estimator became very rude and wild stating that the car must be taken apart or I can come and take the car, which I did. I was lucky car was still in one piece. Never in 25 years living in the States have I ever seen such a rude and disrespectful employee. As a business owner myself she would not last 1 minute with my company. Thank you for nothing, will never come back again.
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February 2023 by Joseph Schwob
By far the friendliest shop around. I have had a lot of work done at this location and would not think of letting anyone else touch my car. It is so nice to walk into a business and be greeted by people who are actually willing to help.Services: Body & Trim
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January 2023 by Jeffco Shawty
They were very nice and got my car back quicker than I thought and did an excellent job and kept me on point about the timeline while my car was there. Best body shop I ever dealt withServices: Tires
