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February 2024 by Rebecca Lewis
My dog was taken here after being injured by my neighbor’s dog. I had high hopes because they are close to my house. We called with questions about upping his anxiety meds (he was very anxious after the attack) and never got a call back. When we took our dog back to get the stitches removed, we told them how he had been very anxious and reactive since being attacked and they spent no time trying to make him comfortable. Then when I took him to my regular vet, we found out he could have had a much higher dosage of anxiety meds. I was very disappointed. I understand we weren’t regular customers but should still receive basic level of care (like someone actually returning our multiple calls). I am happy to say that after a visit to our regular vet we have a happy dog and feel that we got the support we needed.
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January 2024 by Sarah King
Everyone is so kind, informative and compassionate from the moment you walk in the door!
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January 2024 by Kindra Brewer
Dr. Hooks and the exceptional team at Big Bend Vet Clinic have been invaluable contributors to our community of pet enthusiasts. Their unwavering compassion, kindness, and patience shine through in every interaction with both pet owners and their beloved animals. The genuine care for the health, safety, and happiness of every pet is evident in their dedicated service. As a loyal client for over a decade with three pets regularly visiting, I've experienced their life-saving interventions during challenging health issues, including ear infections, UTIs, and even cancer. The staff not only saved my pets but also provided invaluable support, keeping me informed and reassured throughout the journey. If you're a caring pet owner in the area, I wholeheartedly recommend this outstanding veterinary clinic.
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December 2023 by Kimberly Spencer
Very nice facility and nice vets and technicians.
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October 2023 by Alexander Christensen
Always take excellent care of my best buddy. Everyone is super friendly and helpful!
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October 2023 by Andrew Frania
Super personable staff, first time for me and my guy and it went woofingly well!
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September 2023 by Alex
They’re really great & treat us & our cats well. One night my cat was having an emergency after hours and the doctor called us back quickly and made himself available for us! Impressed & would recommend this clinic. Both my cats- even my really sensitive one- are so comfortable with the staff here & that makes me comfortable too!
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August 2023 by Ms Tricia Brown
Took my 8 month old lab there, vet very nice and able to diagnose type of infection in ear via swab on the spot as yeast not bacterial I was impressed!
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April 2023 by Helena Gould
Dr. Hooks saved my cat’s life after Webster Animal Hospital wanted to do exploratory surgery and gave me pay $8k in fees. Dr. Hook’s bedside manner was unmatched as he was patient and explained our options, and I am so grateful that I sought his second opinion last year. It’s now been a year after he first treated my cat and she is completely healed. I 100% recommend Dr. Hooks!
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April 2023 by Keith Jennings
Very warm staff. Easy to book apts and get seen. Gavin is very knowledgeable and extremely kind to your pet!
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March 2023 by Amber Kennedy
Just brought my 12 week Great Dane. I was very pleased with the amount of knowledge Dr Hooks had for her as with my previous Dane it was hard to find a vet that was so familiar with large breed. She was in and out and loved the friendly staff.
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January 2023 by Jess Bellomo
I've been taking my pets to Dr. Hooks since 2011 and trust him and his team completely. They've always been kind, helpful, competent and caring. They've cared for my 2 dogs and 2 cats and helped us through so much over the years, including surgery, arthritis care, allergies, teeth cleaning and pulling, grooming, diabetes management, and when it was time to put my 17-year-old cat down, the whole team was there for me. Couldn't recommend them more highly.
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October 2022 by Erin B
I can’t comment on the veterinary clinic itself because i never made it that far, but their customer service is sub par. I called this clinic as a new client looking to bring my cat in for bladder issues. I was told that they were accepting new clients but it would be later next week before they could get me in. I mentioned my concern and needing to get him in sooner and she told me that typically they save their sooner appointments for existing client emergencies (totally understandable) but that she could get me in sooner; I was SO grateful. She then offered multiple times that were sooner than next week and I took one. I was told $95 to hold my spot and that the $95 would cover the exam. Done. Unfortunately, due to my cats situation, I ended up taking him to the er the next day instead. The following day I called the clinic to cancel my appt since he had gone to the er and things were looking up. This time, a different lady answered than the first. The only thing that I said was ‘hello, I wanted to call and cancel my appointment because I ended up having to take him to the er’. The lady on the phone immediately started saying how they don’t do refunds and why they don’t do refunds and told me ‘it is what it is’. She went on a rant about how she was standing next to the person the other day when i called and she said that they told me that there are no refunds….I hadn’t even asked about a refund…. I simply replied ‘okay…’ and she continued on about how she understands if I’m upset but that that’s the way that it is. So I said whatever and hung up.I called back to speak with someone else who would maybe actually have a conversation with me about still getting him seen so I didn’t completely waste my $95. She told me that whoever else I would talk to would tell me the same thing. It wasn’t until then, that she offered to still get him seen and scheduled me a new appointment. But after customer service that bad, I decided that I would not be spending anymore money with such rude service. Very disappointed with how this situation played out.
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September 2022 by Kelly Meyer
We recently moved to St. Louis and found ourselves in a bit of a bind when we found a bat in our house which our indoor cat (who we had let lapse on his rabies booster) had access to. We had called multiple area vets, none of which were willing to give him the booster due to a lack of appointments they all said were due to staffing shortages. I called Big Bend Vet Clinic after a glowing recommendation from my coworker and was so grateful to Shannon for finding a place to squeeze us in. Thank you!!
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August 2022 by Barbara L.
I've been taking my pups to Dr. Hooks for about 20 years now. I moved and started going to a closer vet for vaccines and such, but when things got serious with one of my pups, I went back to Dr. Hooks because I knew that he would give honest, compassionate advice. I again take my pups to him for all of their needs. It is worth the drive for me. Highly recommend!
