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January 2024 by Justin Winchester
Super knowledgeable staff and very friendly. They have classes every Saturday to show you how to balance the chemicals and maintain your spa.The showroom has lots of spas to get a feel for all the options.If you’re looking for a hot tub, this is the place to go.
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December 2023 by Mike G
Aspen was a good dealer years ago, when we bought our hot tub. Not so much anymore. Like so many other businesses, they are short of skilled personnel, and any service is backed up for weeks. My spa circulating pump quit. Afraid of freezing the pipes to the external (non standard) heater, I was put on their ‘emergency’ service list, up to a week or more out. I asked if they had a replacement pump for my specific model tub. They said they did. I went to their store and picked it up. When we tried to install it, it was the wrong pump. I called and was told those were their new pumps, and that’s all that they had. No suggestion on how to replace the original pump. This after we looked up the original sale, model and pump. They didn’t know the new pump wouldn’t fit? Why sell the wrong pump? I found a hot tub repair company, they came out the next day, and we solved the problem. Disappointed in Aspen.Sad to see them slide.
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December 2023 by Vitalii L.
Very disappointed with support. I have purchased a hot tub for 11k and it was broken next day it was installed. Support blame me in this and dealer as well. No return or repair.
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November 2023 by Chris Bevel
If you or anyone you know is ever in the market for a hot tub/spa, I wouldn't go anywhere but Aspen Spas. I'm not generally one to go on a rant or make company reviews but they deserve a 10 star review. Non-commission- based sales staff, owners on site, and relentless positivity/customer service is the perfect recipe for a successful business. It's a breath of fresh air when you buy something/do business with someone and they not only give you a great deal, but also make you feel appreciated. I shopped many "pool companies" locally including the one we bought our pool from, and no one even comes close to quality or experience . Just wanted to give credit where credit was due, and no I was not compensated in any way for this review. Thanks Aspen, you have a client for life.
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November 2023 by HN
Purchasing a spa from Aspen was a great experience. They answered all of our questions regarding which spa was right for us, how to prepare the site, etc. Conner did a great job on the install/delivery and explaining how to balance the spa for initial use. I thought the price was very reasonable for what we got.
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October 2023 by Cindy Newton
Enjoyed doing business with a family owned company. The prices were the best of all the places we had looked. The team was professional, polite and there was no pressure to buy. Dan showed us our options for different spas in detail, which in turn helped us decide what Spa would be the best fit for us. Installation went smooth, the installers did a great job.I highly recommend Aspen Spas.
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October 2023 by 1ivanbrett1
We really enjoyed our experience with Aspen. Everyone is professional and knowledgeable. Connor did a great job on the delivery as well. And the spa itself is wonderful. Looking forward to the included chemical class so we don’t mess anything up:)
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September 2023 by Synthia Kalinowski
Nice to buy local. Love that they have classes after purchase to help you with treatment plans. Aspen makes you feel like you are one of them! Competivepri es and I was able to adda few jets!
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July 2023 by Josh Welch
Very happy with my Aspen Spa purchase. Visiting the showroom was a very pleasant experience, not a high pressure sales strategy, and knowledgeable people. Working with the delivery team to schedule the delivery was also extremely helpful and knowledgeable. On the day the hot tub was delivered, the team was very communicative, completely set up the spa the way I wanted, added the chemicals plus gave me a demonstration, and got the spa ready to use.Would highly recommend!
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July 2023 by Bill Edburg
We went to aspen after looking at a few other stores. As soon as we walked in we were greeted by Dan. Super nice guy, did not pressure at all, answered all our questions about spas and even gave us a tour and showed us how they are made right there in those buildings. Dan went above and beyond to be a great and informative sales person.Could not ask for a better experience when buying a spas! We ordered ours from them and can’t wait to get it!
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June 2023 by Tony Bremer
I purchased a floor model during the recent sale, the installation crew ( Connor) was extremely detailed in his work. I did a lot of research before purchasing my spa and the Arcadia ES is everything I expected and more. Thank you Sam and Dan
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June 2023 by Eric K.
If your in the St.Louis area and in need of a spa...This is the place!!! We went to several different places, spending lots of time before a friend suggested Aspen. Their showroom is nice and the salesman, Dan Boelhauf was great to deal with. They build em' right there and can do whatever you want as far as cabinet colors and jets and so on.... My wife was super happy. I felt like it was a good price/deal compared to other tubs we looked at. Inked the deal and 6 weeks later the delivery guys ( Connor and Fernando) showed up and got to work. They were solid nice guys and walked me right through it all. Even fixed my d.i.y. circuit wiring on my panel coming in didn't complain at all. Couldnt be happier. Eric & Sarah Kelley, Ste. Genevieve, MO
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May 2023 by clifford abram
From the time I entered the store the staff/customer service was excellent. Everyone involved was very knowledgeable and answered every question I had. The purchase was easy. The delivery was fast and the delivery team was fantastic. They installed the spa with ease and walked me through the entire process as they did it. The stayed to demonstrate the chemical use for the spa and made sure I understood everything about it (when/how to use the chemicals). I would definitely recommend Aspen Spas!
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April 2023 by Jamie Loporto
Could NOT be happier!!! Second time purchasing from Aspen Spas. We LOVE our spas from Aspen. GREAT customer service. HONEST people to deal with. BEST buying experience in a long time from a retail store. Knowledgeable and super friendly people. Could not ask for anything more. Recommend to everyone.
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April 2023 by Holly Martin
Aspen spas did an excellent job from sales staff all the way to delivery setup. No pressure and every thing was explained when installed and spa use and chemicals usage. We love our spa!!! Highly recommended Aspen Spas!!!
