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October 2024 by Catherine Hyder
When your told by 2 different vet offices, that are both really good, to go to this place so they can help with a stray you found, when at work, to help get the pet back to their family and then the people working the desk are just outright rude as they tell you the shelter is around the corner, with their noses crinkled in utter distaste, and then they just try to dismiss you, it makes you not trust them with pets. I will never take business to this place ever, I would never trust them with any pet of mine, let alone a stray or a foster. If you hate animals, then don't work at a vets office. I now tell people to avoid this place. Word of mouth has already gotten to a few dozen people and will continue to get to people. They outright refused to even help try and find a chip on this stray pup. It seems like they hate animals/pets and are only in it for the money. Not trustworthy if they are only in it for the money. And to think my vet pointed me to go there because it was closer to my job, which is where we found the stray pup. I almost lost my job to try and get this wee pup to a safe place and then they tell me to go to the shelter with her only to be told that every shelter in the states is over capacity. That's gross. This vets business practices are gross. Avoid them. They only want your money, not to help animals. Both females at the front desk were completely dismissive and seemed disgusted at the thought of trying to help scan for a chip. No one even bothered to stand up out of their chairs. There was no one else waiting to be seen. It was completely dead, and they refused to even scan for a chip. Disgraceful.
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October 2024 by Christopher Fields
I've been very pleased with the care for my boy Ruckus by the staff. He's aging and now has arthritis. All of the veterinarians we've encountered are very kind and professional. The waiting and patient rooms are always very clean.
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September 2024 by Holly
Had a great first visit here today with my dog, Lacy. Everyone I met was kind, gentle with Lacy, and straightforward about care. No hidden fees or trying to sell anything that isn’t necessary. I was also very happy about how they let animals in the building. I was able to text from the parking lot to check in, and they called to tell me when I could enter. Lacy can be reactive around other dogs so this was extremely helpful to not have to interact with any other patients as we made our way back to the room. They even gave her a bandana with calming spray which really seemed to help. She was so content she was laying down in the exam room. Great experience overall!
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September 2024 by Altzana
Always organized, friendly and great with my dog. We couldn't be happier with their service and care
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September 2024 by T S
Excellent service
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August 2024 by TRACY SATTERFIELD
I adopted 2 pitty pups from HSOMO and bring them here for their annual checkups, the Dr.s really take the time to treat your furbabies and the clinic is resonably priced. Been coming for years!
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July 2024 by E Be
Benton was amazing! We had to get our dog’s vax certificate with like 2 hours notice and Benton went above and beyond!!!
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June 2024 by Jessika Swagulski
Best vet around
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June 2024 by Jack Yi
Excellent care and customer service. Easy and available appointments. My dog got his neuter here and then I transitioned all preventative visits to this location as well. Beats my old vet in CWE!
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June 2024 by Gabrielle Crain
I just want to start off by saying I am a very understanding person, and it usually takes a lot for me to get heated about something, but I have had terrible experience after terrible experience.
To give some context, I live with two roommates, and each of us have cats (3 total). We all go to this vet. A couple weeks I had the rough experience of waking up to a bat in my room. I was stressed and I found the cats to be interacting with the bat. As any worried pet owner would do, I called AMCA and explained the situation on the phone. All the person asked me was "did the cat get bit?" I told them I assume he did not get bit, but I was still worried. The person told me it would be fine. It did not give me a peace of mind, but whatever I did what I needed to do.
I let my roommates know that they should reach out as well because I can't speak for their cats. Fast forward about 5 days, one of my roommates brought her cat in to be checked out and get update on her shots. While in the room, the vet began speaking to my roommates about how we should all prepare for the worst and expect to put down our cats because they could have rabies. The vet also went off and said told this story about how a lady woke up to a bat in her room and she did not know she got bit and how she died of rabies. So professional right. The vet tech also kept saying "I will not be bit by a rabies cat today." Like what...They were saying how we needed to quarantine our cats and how they all needed extra rabies shots.
So now I am pissed because when I called 5 days before no one explained this to me. I was frustrated so I called up to AMCA to try to figure out what I needed to do with my cat, and to also put in a formal complaint. The person who answered the phone explained that I had to wait to get a call back for both of those issues separately.
Eventually the guy who is in charge of the desk workers called me and was super awesome, and he told me how the person who first answered my call should have not given me any medical advice and they should've put me on a task board for medical personnel to call me. He told me he would put me on the task board again so someone could call me regarding shots and rabies.
No one has called me still and it has been another week. I am over it and frustrated. I never thought I would do this, but I will be changing vet locations. I will stop recommending AMCA as well. They are unprofessional and it feels like they do not care about the actual well being of the pets they serve, but they are fine with charging for everything and making a dollar. If I were you, I would find somewhere else.
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June 2024 by Adnan Pattan
Brought my dog in due to an injury. I was met with rude and judging staff that seemed to look down on our financial ability for certain treatments.
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May 2024 by Rashonda Bell
Great service
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May 2024 by Nancy Schmidt
I go to Mackland facility they are very knowledgeable and they listen to you! Caring kind and gentle staff! Love Humane Society!
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May 2024 by Randy Hartmann
Dr. Hale was wonderful with my very fearful and reactive dog. I was very happy with my experience here
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May 2024 by Amy Brown
This facility did an amazing job with our fur baby. We would highly recommend them
