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March 2024 by Christian Sanders
Big thanks & great job! I purchased a STIHL trimmer & either didn't receive or lost the necessary key. Kenny gladly provided a free one! At a time where customer service seems to be lost, Ace quickly answered my call, addressed my question & solved the issue.
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February 2024 by Cathy M
Very helpful...much better than Lowes or Home Depot!
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February 2024 by Philip Knox
Very friendly and helpful
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February 2024 by Lawrence E. Engle
The help here is great and knowledgeable. Would recommend a little more expensive but great to patron a mom and pop business over corporate.
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January 2024 by Steve Crawford
Friendly great customer service!
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December 2023 by Bernie j. Janinsky
You Need It - They Got It! And they'll go that extra THREE MILES to serve you (including giving you a jump-start if your car goes ☠️!)
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October 2023 by Kathy Youngbauer
Such friendly serviceSuper clean and organized store
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August 2023 by Dave Conant
Westlake Ace is what you expect a neighborhood hardware store to be. Very friendly, professional, and helpful staff, reasonable prices, and they always seem to have what I need. Hard to ask for more, especially when the free parking is right outside and just off the street.
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August 2023 by Maxwell Kummer
Reggie would not take a return, on a couple of PVC fittings because they were from a different Ace location. I asked to speak to a manager, he said he was the manager then told me to get out. Guess that's the best customer service you guys can manage, hang in there.
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August 2023 by heather s.
I used to go here all the time when I lived near by. I was disappointed in the selection of cleaning supplies. They used to have things that were hard to find. Like formbys & spic & span powder. They're no longer carrying these items
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July 2023 by Sean Bensinger
Went in for a saw that says I can pick up today on Ace’s website. I asked an employee for help finding it, he was gone for 2 minutes and said he they didn’t have it. I told him it says I can pick up today if I purchased online, he walked away for another minute to check “the cage”.. why wouldn’t you check that the first time? He again told me he can’t find it and they must not have it. Won’t go back.
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July 2023 by Brian Donnelly
I LOVE my ACE Hardware. I have a tendency to make up "projects" for myself. These "projects" often require me to have a widget to be successful. ACE has NEVER disappointed me. They always have what I need, and also someone who is actually interested in what I'm doing and helpful. if you need help, GO TO ACE!!!Once again they had exactly what I needed aluminum channel and stainless aircraft nuts, 5/16 stainless pins and clips. I can't say enough.
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June 2023 by john ede
Had an issue/glitch with my online order, but the manager was quick to resolve it. Will be back again in the future!
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April 2023 by Cecelia Mulkey
Very great service. Helped me out with new grill and even helped out loading it. Thanks again, I will be back!
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April 2023 by Scott Martin
Went in to pick up some butcher paper that their app and website showed they have in stock. It's not kept on the shelf at any of the Ace locations I've been in but nobody wanted to hear that or look in the back. They directed me to a different retailer altogether. The loose hardware bins are the only reason I continue coming to this location.
