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January 2024 by Brodie R
Went in for a recall inspection for them to check over a oil leak that leaks into the alternator. It wasn't supposed to take more then two hours, however when I returned three hours later because I couldn't get through their new phone system I was told they had the parts on hand and decided to go ahead and do the work without bothering to talk to me. This caused me to miss an appointment involving health issues I've been waiting two months for and having to reschedule. They also decided the radiator was still good even though it was covered and I mean covered in oil and it had obviously gotten inside.They also put a bolt through my radiator so I found out on my drive home as I seen my car steaming when I pulled off the highway and into a gas station near my home. It was leaking badly onto the fan and flung all over. I had to drive the car back out and to get a loaner to get to work while I waited the new radiator to get in. (One day) The loaner is the only reason I'm giving two stars besides the good temperament/service of the employees working up front. Final thing, they didn't refill my coolant all the way or didn't burp the system as they left my reservoir empty. It's either that or the coolant is going somewhere it's not supposed to, because there's no sign of a leak and it would be a noticable amount. I noticed this week later when I popped the hood to check on the original issue that I went for. I'll find out tomorrow when I'm burping the system adding new fluid and checking my oil..... After opening the radiator cap and looking in before filling, I can see a thin line of coolant. Engine oil looks off and smells sweet. Contacting dealership in the morning after I do a bit more checking in the daytime. Will update review after.At this time, good people with good customer service skills but a horrible car repair experience. From one trip that was just to be an inspection to doing the repair without consent, breaking my radiator and now a quickly emptying radiator that seems to be leaking into the engine.. this has been a very upsetting experience.
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November 2023 by Dedra Ferguson
Wonderful
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September 2023 by Henry J.
Had an appointment for an oil change at 11:30. It's 1:07 and I'm still sitting in the waiting area. This is on a new car with 8K miles on that wasn't receiving any other service. How does it take more than 30 minutes to change oil and filter in a clean new car?
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December 2022 by Todd Schaeffer
These guys know what their doing. Thank you Will, Curtis and Roger for taking care of me.
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December 2022 by Matthew D.
I unfortunately purchased a used car and wish I would've gone elsewhere. I was concerned with the front end of the car based on road noise and unreported damage to the front of the car. I pointed these concerns out and was told everything looked good, but something is still damaged (which I believe is a CV joint). When presenting the issue to the salesman, I received the response, "Sounds like a different issue then what we heard on the test drive. Did you purchase an extended warranty?"Wishing this industry was not so prone to frustrating situations like this and will not be doing any further business with the Reed locations.
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December 2021 by Tina
Excellent service
