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January 2024 by Deez N.
Well where do i start?For one, they overcharge, of course.Two, they can not even train the workers on how to properly change oil in a car. Absolutely ridiculous, the simplest of things a mechanic does, they mess up. And force me to pay $100 for their trail and error. I know mechanics are known to take advantage of women, but this is a whole different level, not even being able to change the oil correctly. Take your car to Jr tba and services instead, they saved me over $1000 that would have been spent at reed chevy for something they didn't even know was wrong. Thanks for being a complete waste of my time and money. I hope you get shut down. Learn how to do mechanical work on cars BEFORE you open a business.
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December 2023 by Amanda Recob
I've used them the last 3 times. Usually get what I want and with a big bow if you ask nicely.
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December 2023 by Alex Morris (Killergunz)
A huge rock hit the windshield and roof. Unavoidable. They got me in immediately and fixed me like new within a couple business days!
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October 2023 by Ashley Mayes
They were great fixing our hail damage from a hailstorm we encountered on vacation. Fast and quality repair job!
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October 2023 by Google user
They were great fixing our hail damage from a hailstorm we encountered on vacation. Fast and quality repair job!
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October 2023 by Chevy S.
Definitely worst repair service I've had. Took my car in for a recall for my rear toe links so it was no charge completely free. My steering wheel drove straight and was aligned fine. Until I went in and they aligned the back while replacing my rear toe links but normally when you align the back you align the front because it messes the front up. So when I was driving home after picking my car up, I had to drive with the steering wheel crooked. I called and asked about this and the guy said that the alignment for the back was all that was included so if I wanted a full alignment they would be happy to charge me 99$. So they're just money scammers and I'll never take my car there again. Really irritating and they preach about having the best service.
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August 2023 by Angela Williams-Crane
Very fast and professional
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August 2023 by Rick S.
I purchased a vehicle from Reed in May, this was the third vehicle that I had purchased from them. After coming to an agreement with the finance manager on terms and payments, I learned a couple of months later that he added three months of additional payments to the terms. When I confronted him, he denied his actions. However, I pointed out to him that we had spoken specifically about terms. And when I inquired about the extended terms, he advised that the loan company would not go for the longer term. He didn't provide me a copy of the loan agreement at the time of purchase as he explained I would receive it in the mail. A few days later I received a call from the dealership advising me that my paperwork was ready for pick up. When I received the paperwork it also did not contain the loan term agreement. I only found out that he added the three months after I looked up my account on the internet. I am not the only person who the dealership has done this to, as I know of another person that they did the exact same thing to. Needless to say, I will not be purchasing any additional vehicles from this dealership. In my opinion this is stealing by deceit.
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March 2023 by Matthew Hopken
Aaron and crew were friendly, fast, and efficient, with a high quality level of work. The car went in for repairs on the day that it was promised, and also returned to me on the day that it was promised. I would certainly use again.
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January 2023 by Digital Asset C.
I purchased a 2022 Chevy Suburban RST on October 28, 2022 from Reed Chevrolet in Saint Joseph, Missouri. I believe that the dealership fraudulently concealed the fact that the previous owner/s of this particular vehicle had smoked in it through the duration of ownership. Upon the "purchase day" of this vehicle (all of which prior negotiations had been conducted online & via phone) I went to Reed Chevrolet to drop off my trade-in and finalize the purchase for the new Suburban RST. While at the dealership finalizing documents, the sales representative, Yeison Piantini (Jason), took me into the detail shop where the vehicle was still getting "detailed". The vehicle doors were open and the environment and atmosphere were as one would imagine. I got the vehicle home around 2p and it was not until later that evening, approximately 6p, when my family and I went for a drive that we noticed a "smokey smell" inside the vehicle. The following morning (10/29/22), this "smokey smell" was more pungent and I had to back the vehicle outside and roll down the windows in hopes of "airing out". At 3:57p on 10/29/22, I notified Yeison (Jason) of the concern I had regarding the vehicle and its now exposed conditions. The dealership never requested to investigate nor offer to mitigate this issue. In hindsight, it is my belief that the dealership was aware of this condition and fraudulently concealed it through the environment of the detail shop upon my inspection along with a temporary "neutralizing" application. The dangers of third hand smoke & nicotine residual are of concern. I have made multiple attempts to work with the dealership to have this issue professionally mitigated. Each attempt I have made to get ahold of the dealership beginning at 3:57p on 10/29/22 (the following day after purchase) - 9:50a on 11/2/22 to find a resolution, I was met with silence. I ultimately took it upon myself and found a local business that specializes in vehicle smoke/nicotine mitigation. The mitigation expense I accrued was just over $2,000 and included: a full interior cleaning (which was a 3-day process) and a vehicle rental for that duration. Reed Chevrolet instead of taking it upon themselves to offer customer service and mitigate the issue, Randy Crowell (Reed Chevrolet General Manager) had offered $200 towards a cleaning/treatment, which was far less then what was actually required for mitigation. It has been months now of contacting the dealership to seek reimbursement and there has been no success. Reed Chevrolet does not have the right to infringe upon the safety and well-being of my family or myself. It would seem that a reasonable and honest dealership which values their customers would have investigated and resolved this issue. The actions of Reed Chevrolet are despicable needless to say.
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November 2022 by Cassandra Penick
The staff is very friendly, easy to talk to. They are very accommodating!
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November 2022 by Dave
Friendly, helpful. They went through the complete process
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February 2022 by Brendan D.
Personal experience with Steve:Took my car in on 2/3 was told oh we need a part after 4 hours with the car. The part will be in on 2/11, okay cool does my warranty cover this? I dunno i dunno, finally calls in warranty after staying on his ass all day. Cars covered by warranty but we wont try for a rental because usually they say no. Refuses to call and see about rental, does the bare minimum and gives me the number and tells me i can try. 20 minutes later in enterprise, 45 min later ive got a rental paid for. 2/11 rolls around 4:20 in the afternoon hadnt heard about car. I call and speak to Phil, ah my bad we didnt get the part. Okay how are we rectifying the situation? Uh we dunno well see if we can have your car ready by Monday. At this point, again all I've gotten is the bare minimum from these guys so i asked to speak to Joe, now Joe tried to bullshit too of, oh well see if we cant get it on monday, i already sent my tech home blah blah blah. After staying on his ass and asking when the actual manager will be in (apparently 8-2 M-F) we got a call saying the car will be worked on and finished on 2/12, a day late. I get it, the entitlement, the selfishness of this guy. But if i didnt call on 2/11, my car would have just sat there all weekend and nothing woulda been done. This last part is a bit of an attack, but being 40 and working in the service department in St. Joseph does not make you anything special; especially when you can't even do 1/3 of your job, like making sure the car actually gets worked on. Avoid the Chevy dealership as much as possible. The Jeep isnt as bad, but the Chevy has been ass for 3+ years.
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November 2021 by Rick Berg
Very good experience, 2 days before I was scheduled for a service appointment I hit a deer with my car, and had to have my car in the body shop to. Drew helped with getting the car in, making sure I had a loaner while it was in the service shop, and when the mechanical repairs were finished Drew and Reed Collision center worked together to swap it over to the body shop. The manager of Reed Collision was very nice, very informative, and very easy to get along with. The whole experience was seamless and no worries. The only reason I gave 4 stars is because when I picked the car up the inside was covered in body repair dust, and fiberglass, I spent 3 hours vacuuming and cleaning It out.
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November 2021 by Jonnetta Marie
They even cleaned the interior when the damage was all in the front corner.
