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October 2023 by Chevy S.
Definitely worst repair service I've had. Took my car in for a recall for my rear toe links so it was no charge completely free. My steering wheel drove straight and was aligned fine. Until I went in and they aligned the back while replacing my rear toe links but normally when you align the back you align the front because it messes the front up. So when I was driving home after picking my car up, I had to drive with the steering wheel crooked. I called and asked about this and the guy said that the alignment for the back was all that was included so if I wanted a full alignment they would be happy to charge me 99$. So they're just money scammers and I'll never take my car there again. Really irritating and they preach about having the best service.
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August 2023 by Rick S.
I purchased a vehicle from Reed in May, this was the third vehicle that I had purchased from them. After coming to an agreement with the finance manager on terms and payments, I learned a couple of months later that he added three months of additional payments to the terms. When I confronted him, he denied his actions. However, I pointed out to him that we had spoken specifically about terms. And when I inquired about the extended terms, he advised that the loan company would not go for the longer term. He didn't provide me a copy of the loan agreement at the time of purchase as he explained I would receive it in the mail. A few days later I received a call from the dealership advising me that my paperwork was ready for pick up. When I received the paperwork it also did not contain the loan term agreement. I only found out that he added the three months after I looked up my account on the internet. I am not the only person who the dealership has done this to, as I know of another person that they did the exact same thing to. Needless to say, I will not be purchasing any additional vehicles from this dealership. In my opinion this is stealing by deceit.
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May 2023 by Phung Pedro
I thought subjecting myself with job will be the best way for me to heal but it wasn't. My wife left me 2months ago, I have been so heartbroken that I decided to focus and engage more on my job but it's wasn't possible staying alone without a partner.i sort help from Dr ikuku on my way searching inspirations to heal myself .This man helped me to restores my wife feelings towards me and made her come back to me showing the best affection ever and I'm so happy and forever grateful .thank you so much for the help Dr!! forever now .thank you so much for the help Email:
[email protected]
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May 2023 by Jenny Rhoades Youngs
What a joke. They will do anything to get you in the door. I took my friend down to purchase a car and was approved before we even got there. When we got there there the sales man she had been working with was with another customer. Finally Jeff Davey came to show her some cars. From the get go she had told Mr. Davey she was wanted this certain car. Low and behold it was there and now he is telling here it has all kinds of problems. Why couldn’t her have told her before she made an almost hour trip?? After looking on the lot she found one that would work. Now to the finance, they entered her SS number in incorrectly multiple times, Mr. Davey hollers across the sales room floor her SS number, there was other ppl in the building also (professional? Hell no!) finally the put the right number in and is now flagged for trying to use other ss numbers. A mess this place has created. Of course by now it is almost 7pm closing time and was told oh sorry we don’t know what to tell you, we can’t do anything for you. What a freaking joke of a place. Be aware of their bait and switch to get you in the door and the huge mess they create!
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April 2023 by Tara Marie Lollar
We had an amazing experience. Luke poppino was amazing! We bought are first new car last year and knew this time around we was only dealing with him. He was on the ball and made our experience worth it. I highly recommend Luke poppino. Both experiences will be the reason we stick with him every time!!
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January 2023 by Digital Asset C.
I purchased a 2022 Chevy Suburban RST on October 28, 2022 from Reed Chevrolet in Saint Joseph, Missouri. I believe that the dealership fraudulently concealed the fact that the previous owner/s of this particular vehicle had smoked in it through the duration of ownership. Upon the "purchase day" of this vehicle (all of which prior negotiations had been conducted online & via phone) I went to Reed Chevrolet to drop off my trade-in and finalize the purchase for the new Suburban RST. While at the dealership finalizing documents, the sales representative, Yeison Piantini (Jason), took me into the detail shop where the vehicle was still getting "detailed". The vehicle doors were open and the environment and atmosphere were as one would imagine. I got the vehicle home around 2p and it was not until later that evening, approximately 6p, when my family and I went for a drive that we noticed a "smokey smell" inside the vehicle. The following morning (10/29/22), this "smokey smell" was more pungent and I had to back the vehicle outside and roll down the windows in hopes of "airing out". At 3:57p on 10/29/22, I notified Yeison (Jason) of the concern I had regarding the vehicle and its now exposed conditions. The dealership never requested to investigate nor offer to mitigate this issue. In hindsight, it is my belief that the dealership was aware of this condition and fraudulently concealed it through the environment of the detail shop upon my inspection along with a temporary "neutralizing" application. The dangers of third hand smoke & nicotine residual are of concern. I have made multiple attempts to work with the dealership to have this issue professionally mitigated. Each attempt I have made to get ahold of the dealership beginning at 3:57p on 10/29/22 (the following day after purchase) - 9:50a on 11/2/22 to find a resolution, I was met with silence. I ultimately took it upon myself and found a local business that specializes in vehicle smoke/nicotine mitigation. The mitigation expense I accrued was just over $2,000 and included: a full interior cleaning (which was a 3-day process) and a vehicle rental for that duration. Reed Chevrolet instead of taking it upon themselves to offer customer service and mitigate the issue, Randy Crowell (Reed Chevrolet General Manager) had offered $200 towards a cleaning/treatment, which was far less then what was actually required for mitigation. It has been months now of contacting the dealership to seek reimbursement and there has been no success. Reed Chevrolet does not have the right to infringe upon the safety and well-being of my family or myself. It would seem that a reasonable and honest dealership which values their customers would have investigated and resolved this issue. The actions of Reed Chevrolet are despicable needless to say.
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February 2022 by Brendan D.
Personal experience with Steve: Took my car in on 2/3 was told oh we need a part after 4 hours with the car. The part will be in on 2/11, okay cool does my warranty cover this? I dunno i dunno, finally calls in warranty after staying on his a** all day. Cars covered by warranty but we wont try for a rental because usually they say no. Refuses to call and see about rental, does the bare minimum and gives me the number and tells me i can try. 20 minutes later in enterprise, 45 min later ive got a rental paid for. 2/11 rolls around 4:20 in the afternoon hadnt heard about car. I call and speak to Phil, ah my bad we didnt get the part. Okay how are we rectifying the situation? Uh we dunno well see if we can have your car ready by Monday. At this point, again all I've gotten is the bare minimum from these guys so i asked to speak to Joe, now Joe tried to b******* too of, oh well see if we cant get it on monday, i already sent my tech home blah blah blah. After staying on his a** and asking when the actual manager will be in (apparently 8-2 M-F) we got a call saying the car will be worked on and finished on 2/12, a day late. I get it, the entitlement, the selfishness of this guy. But if i didnt call on 2/11, my car would have just sat there all weekend and nothing woulda been done. This last part is a bit of an attack, but being 40 and working in the service department in St. Joseph does not make you anything special; especially when you can't even do 1/3 of your job, like making sure the car actually gets worked on. Avoid the Chevy dealership as much as possible. The Jeep isnt as bad, but the Chevy has been a** for 3+ years.
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January 2022 by Lora Treasa Hughes
Friendly knowledgeable and respectful staff. They get the job done and make you feel better
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October 2021 by George Ellis
awesome second car bought from there they're willing to work with you and if you do very polite people if you want a car go
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October 2021 by Lane Graves
Waited 2 hours to see a truck. Was told the truck had already went through service and was good to go. When the truck showed up it was pouring out antifreeze. Then when I brought up the issue, the sales manager got loud with us. Do not recommend anyone buy’s a truck from them.
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September 2021 by Heather P.
beware everyone needs to know this but especially women. if you take a car here to be worked on beware. i had a chevrolet classic that was still had warrenty on it. i bought it in omaha. breaks completely faild almost causing a severe accident. took it to reed chevrolet to have it looked at and maybe fixed. they called me and said calipers are working just fine but you need new brakes and routers on the front. and that was going to cost $800. i grew up with a dad that was a machanic and been around cars all my life. never in my life heard of a $800 for brake and reuter replacement. that weekend i bought the pads so my dad could replace them and look at routers to see if they can be turned or not. dad worked on driver side first. walked inside handed me the old pads. pad on outside looked brand new the pad on backside of router had no pad left. i looked at him and said the calipers aren't working right. and that's when a light bulb went on in my head. i looked at dad and said that's why it was $800. pads and routers weren't covered under warrenty but calipers were. because i am a woman they thought i would fall for it. they were charging for calipers to and replace while they were did the other parts.
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September 2021 by Jon B.
I went to go look at a truck on their lot. It needed some repairs but I could wait for them to be done. No big deal. I had them look at my 2016 2500hd (23,000 miles) for a trade in. Dealer (Jeff) showed me a sheet with 3-4 different car values based on condition. My truck is clean with no accidents and it showed a value of $44,000. They offered me 39k. What a slap in the face. They wonder why their reviews are garbage. Do not suggest going here. They want top dollar for their vehicles but want to buy yours under poor value.
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September 2021 by Loretta M.
I was in a nasty car wreck while I was visiting the area. Reed was recommended by my insurance company. It was towed there the next day. The tow company and Reed took care of everything. Then Troy from Reed took on the task of getting my pretty messed up car fixed. Even though we had part issues and many other obstacles- he got the job done and worked constantly with my insurance company. I did not have to do a thing except drive back to St Joseph and get my car. Thanks for doing all the work ~ my car looks great!
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August 2021 by Amy Bryson
Brought my car in after an accident. The Collision department was amazing. They helped me work with insurance. Kept me in the loop even when the adjuster didn't. They helped me work with the rental car company since my insurance company wasn't responding. My car looks like nothing ever happened!
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May 2021 by Debra Johnson
Everyone is so helpful.
