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October 2023 by Gail S.
While traveling our 2016 Ram 2500 engine light read: DEF problem see dealer immediately! We pull a 40 foot fifth wheel and live in it full-time so this was a real problem!We were 65 miles away, called Reed and spoke with Bill in the service department. He said to bring it on in and he would put us at the top of the list. Ended up it was the injector for the DEF, and this dealership went out of their way to procure one from another dealer in Kansas City, and drove there to get it.They allowed us to stay in their parking lot overnight in our camper and we were on the road the next day by 3 o'clock. Everyone at this dealership was just spectacular, treated us like we were their only customer, even though they knew that we would probably never be back that way again.
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September 2023 by Philip Rhein
Wow from the responsive sales assistant, to the management staff, and the finance manager and salesman Nick, I recieved top notch customer service. I was in the car business for 30 years. My expectations are high. Everyone I came into contact with far exceeded my expectations. I worked with 6 dealerships.They worked hard to get me where I needed to be on my deal. I highly recommend this dealership. I also had a great experience with the one time I came in for service on my other car. If you are in the Kansas City area, I highly recommend driving to St. Joseph and give them a chance to work out a deal for you. Nick was also very thoughtful and thourough.
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August 2023 by Barry A.
I've purchased 7 or 8 cars in my life, and the buying experience I had at Reed today was by far the best. From the upfront negotiations to the friendly service and the welcoming, well equipped lounge area, all aspects of the experience far exceeded standards. Seth, a sales manager, and Lance, the salesman, were top-notch gentlemen, honest and easy to converse with. Reed brought me in due to their leading patriotism, and the wonderful service led to my purchase. Thanks again to Seth and Lance! Do yourself a favor and go see these guys!
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August 2023 by Linnie Reed
We cannot say enough about the good people at Reed(no relation). I have been wanting a Renegade for quite sometime. From the moment we walked in, we were treated with respect and made to feel like our business was important. We worked mainly with Lance and Kevin, but met everyone on the team who worked on our purchase. All were fantastic! Go see these people if you want a great car buying experience!
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August 2023 by Hannah Bartholomew
after a very long and exhausting journey trying to find a small dealership to work with us, we ended up at Reed.These guys are AWESOME! They worked with us and got us into exactly what we needed! We worked directly with Cameron and he is amazing! The guys worked for 2 hours just getting us approved! Thank you so much!! We will be back soon for that Challenger ?
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June 2023 by Jennifer J.
Bought a vehicle with the understanding there would be taxes paid. Signed an agreement . Then they said something was wrong and needed us to sign another. Signed another and then found out they didn't pay it. After saying it was taken care of. Would suggest you go somewhere else. Very disorganized and was not impressed.
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June 2023 by Mary Covillo
We highly recommend Reed and their service department for their professionalism and compassion for customers. We started having problems with our Jeep Grand Cherokee 1500 miles into our journey from Sandpoint, ID-Nashville. Ryan and his crew did everything they could to get us back on the road in a timely manner (even squeezing us in within a couple of days) even tho their schedule was booked up. They were excellent at communicating with us, and keeping us informed as to cost and amount of time it would take. They even had a shuttle to get us back to our campsite. They definitely earn our 5 star rating. Thank you Reed!!
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June 2023 by Jan Wohletz
My husband and I worked with Lance Davies on ordering a new Ram 1500 Pickup. He did an awesome job of going above and beyond by covering everything that we were looking for and also getting us the best deal by working with the finance people. We were so pleased with Lance that we ended up ordering a new car and trading in our current car. They gave us an great price for our trade in that we couldn't pass up. So please go see Lance Davies if you are looking for a new or used car or truck.
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June 2023 by Karla Goldizen
Sales manager was great, texting back and forth for several days. Both salesman I worked with nice and knowledgeable. In the end I got the SUV and color i wanted, so I'm very happy with everyone to include the finance department !!
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June 2023 by Kendall Thomas
After having the worst first car experience at another dealership I came here and I had the absolute best experience! I wish I would have just came here first!! Shelby and Brandon are the best ever!! They were so helpful and very professional! I can’t thank them enough! They got me in my new car the same day I love it!! I recommend them to everyone 100%!!
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May 2023 by Snoop K
I was unable to find a vehicle locally (in WI) that I wanted. I found one at this dealership and bought it sight unseen. This is the second time I bought a vehicle online and this was a far better experience! (1st was from a different dealership.) Thanks to Gabe, I had all of my questions answered, the process was simple and they even provided transportation from the airport with bottles of water :) In addition, our transportation guide was super friendly and knowledgeable about the area. Excellent communication, excellent staff, excellent price!! Thank you!!
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April 2023 by Beth Brewer
Dustin was a great help in helping us pick a vehicle. We drove several different ones and decided on a Dodge Pacifica. Dustin showed us all the features, explaining the ones new to us. The process was easy. We are very satisfied with our purchase and Reed dealership.
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April 2023 by Jess W
I started my car buying journey online. Lance (salesman) was very transparent and up front with me the entire time. He helped me get most of the paperwork completed before I even arrived at the dealership. Upon arrival, he was there waiting and showed me the car. Once I made the decision on purchasing the car, he picked up the paperwork where we had left off and I was in finance within 30 minutes.Finance was as good as one would hope from a dealership. Kevin was happy to slow down and explain different aspects of the deal. Very personable and easy going yet willing to go the extra mile to make sure you got the terms you wanted/needed.After vehicle purchase. I had read reviews where the dealership had ghosted buyers after purchase and the dealership had mentioned they would work to improve that. In my experience I think they have. Lance has stayed in contact with me and answered any post sale questions I have had. Any time I have had to bring the vehicle into the dealership, he has been there to make sure I have no issues.The only negative aspect of this entire visit was the trade in value. While you go into the dealership knowing that you won't get what you hope for the vehicle, I was a little surprised at how much less I got compared to what many other dealers offered me for my trade in. Either way, the visit was pleasant and the experience after purchase has been promising so far.
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April 2023 by Kyle Meek
Lance Davies went above and beyond! From driving, to financing, to final paper work this was EASILY the most painless, and honestly enjoyable, vehicle buying experience we've ever had. We will DEFINITELY be back!
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April 2023 by MoparGuy777
Jesus Garcia took excellent care of us and was a no pressure laid back experience! More dealers need to be like Reed! Will be definitely buying form them for future Mopar Vehicles!
