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“If you wash your car regularly and not in need of a deep exterior clean Tommy’s is great. I just wish I could still get the underbody high pressure washed in the summer. I have always felt that my Tommy’s location doesn’t ever high pressure wash the undercarriage but spays they do spay a low pressure soap/chemical in the winter. But during the summer season I have noticed nothing is sprayed on the undercarriage ( I have the Works wash plan at Saint Joseph, mo.). I understand that they may not want to spray water under there trying to prevent excessive rust caused by frequent water, but, I wish I could choose to have it washed every once in awhile.
I once had a part blow off my cars front bumper which was a front tow cover ($144.06 plus the cost of painting). Not realizing it right away I went there to the store I believe close to a week later after the wash (due to not driving the car everyday). I had to go back 4 different day and multiple call different day to just see if the manager could check the footage and see if it was on the car before or after the wash. With that being said 3 out of the 4 visits, I met personally with the manager, but the first visit he was leaving and could look at the footage that at that moment, the second visit with the manager he was busy and the third he was very short and acted as if I was bother him by having him look through the footage. When asked to see the footage or even have it email to me he stated that that is against corporate rules and his facility wasn’t responsible for replacement. When calling corporate/customer service they said that all situation like that one are all done per store and not done by the corporate office. The whole situation was very shady.”
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“These guys did an amazing job they did a ceramic window tint and then also buffed out a couple locations that had scratches the paint looks brand new. If you're looking for someplace to do detailing tenting or paint protection this is your place”