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December 2023 by dab76032
Friendly and very helpful. No appointment but we’re able to fit me in. Caring staff. Doctor is a gentle gem! I highly recommend the St Joseph Doctor and team!!
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December 2023 by Arlene Gavila Felias
I just move here in St. Joe from Philippines and the dentist, assistants, and staff are very understanding of my situation. They explained to me everything in simplest way possible and they don't get tired of answering my questions. Thank you Aspen Dental!
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November 2023 by Joanne
We went there and got an evaluation and cost for dentures. When we went back for them to do the impressions, the price went up $1,000.00!! When we asked to see the person who did our quote the week before, we were told he didn’t work there anymore. They wouldn’t honor the amount we were told, just that they would put it on a payment plan. They didn’t seem to care about the price we were told just said “sorry”. We told them we felt scammed but they didn’t seem to care!
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November 2023 by Kathy McNeese
Was a great experience! Staff was very friendly and explained where I could understand what was taken place and what expect on my next visits. I'm so glad I chose Aspen Dental. I normally very nervous with Dental care as I have had very bad experience with dentists. That's why I waited so long to get the rest of my teeth pulled and to get dentures. I had previously read great reviews for Aspen Dental.I'm so Happy I chose them.
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November 2023 by Lori Haws
This is the WORST dentist office I have ever experienced—NO customer service. No communication. You can't reach them, they don't return calls and cannot manage the financial end. They always say their phone system went down, but they don't notify you not to come in. I think it's an excuse for a day off. My frustration has been over the top with them for a year. They are always full of excuses. Completely unprofessional.
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November 2023 by Kimber Campmier
Every negative review on here is true and my mother got to experiencequite a few of the same experiences. 9,000$ and dentures that don't work. If I could give zero stars I would. Don't waste your money. The dentist got in my mother's face and said I'm tired of you people! DO NOT SPEND YOUR MONEY HERE!
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October 2023 by Morgan Chambers
All of the staff is SO friendly!! Everything was explained to me so well. I didnt feel like I was being pressured into anything extra even though they gave me many opportunities for different products or services. It was the BEST experience I've ever had at any dental office. I cannot recommend them enough.
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October 2023 by Elora Maxwell
So so nice. Great care. I was seated for a while but that was due to lack of staff and my own want to stay for extra care. Haply I chose this place as my primary dentist.
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July 2023 by Ryan Williams
This place is a joke. Take time off work and drive an hour one way just to sit for over an hour past our appointment time. Watched several people leave while waiting for extended times. Customers coming in to pay and made to wait over an hour after the receptionist lied to the customer about the phones being down the day before. Even though I had been on the phone with them more than once the day prior. We come to get a $15k+ operation and they don't care how much their customers are inconvenienced. Rude and unapologetic. We will take our business somewhere else.
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July 2023 by Erin G
If I could choose zero Stars I would I was a patient established patient they had my records on file I called because I was seeing in the emergency room the emergency room doctor recommended that I be seen at my dental office to have my tooth removed when I spoke to Aspen dental ****** the receptionist informed me that if my tooth needed to be removed that I go back to the emergency room because they would not remove my tooth that they would only look at my tooth and want more X-rays when I already had X-rays and I have a CT on file I believe that they are scamming people I believe that they do not need to be in business when they can't even help people in pain this was an emergency situation and still is I have surgery tomorrow morning to remove my tooth with a licensed dentist it just costing me $150 out of my pocket to see a dentist that I have never seen before because of Aspen dental
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June 2023 by Laura Macwilliams
I broke a tooth on my dentures and I called got appointment for next day. Had my tooth repaired in 4 hours. Thanks to the front desk was great. They are my go to dentist from now on. And I have a warranty w my dentures so they made no money. You go above and beyond with customer service and we all thank you for that.
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June 2023 by Cody Leslie
Went a month ago and had my first visit. It went great and I scheduled a cleaning for today, the 5th. I had the lady who scheduled it put it in my calendar for me. I show up today at 8, they are closed. Great, used a day of leave from work for nothing. Will never come back. Can’t stand people who can’t keep commitments, or at the very least call to reschedule
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June 2023 by People OfPeople
Absolutely not impressed, was attracted by the websites claims which were not met!By the time I got there for an emergency extraction I found they had atleast 5-6 patients booked for the 9am slot, over 45mins in the waiting room and then over an hour in the back waiting for this person and the next.Had a molar extraction without any form of sedative, not even gas. I requested a Valium ((which had been discussed previously)) I was told “it’s to late for that” only to sit on the operating chair for another hour +, before my operation.At one point I was shaking as they were pulling my tooth out.Honestly a 1/5 of liquor and a barber likely would have been more comfortable… not to mention no post op antibiotic on an abscess tooth removal seems counter intuitive to literally EVERYTHING I can find online.Will never come back will spring for a full comfort dentist or just bring my own narcotics…I’m seriously considering filing civil against them, I informed them of my dental anxiety as well as general medical anxiety, really took the double whammy there and by the end of appointment I was shaking and scatter brained it was like a short spell of shock as in what occurs after trauma.Having someone with that kind of anxiety sit in a operating chair is akin to cruel and unusual.
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April 2023 by michael Burak
When dentist got down to business he didn't linger. Got the extractions really quick with plenty of numbing. Your girl Jennifer has got to be a gift to Aspen and a blessing for your patients. Genuine care and concern. Thank you both.
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April 2023 by Tiffany Stegman
Not happy with the way they treated my husband! I called your clinic to set him up with an appointment they knew he didn't have the right insurance that would cover the cost he has Kansas medicaid. So I asked if we could do payment plan and she said yes we can work with him on payments. They seen him for his first appointment xay and exam was discounted as free so I was told, they tried to charge me $25, but the next day visit I was told they didn't know what the charge was for and numbed him up for a tooth extraction then sent out to the waiting room because they don't recall saying anything about me doing a payment plan. So my husband asked what do you have. They told him what they had was a $39dollar plan but didn't explain he had to pay 60% up front. He went with the$39 dollar plan and tried to charge me $400dollar. He said we are not paying that much up front. I was very upset now I told them there's no way I can pay that amount up front I can pay $50 thats why we needed to do a payment plan. They excepted the payment and the pulled the tooth but caused upset and mistreated my husband as a discruntled customer and misleading info on plans they had and didn't give me my money back for the $39dollar misleading plan. I just hope they don't charge me again $39 dollars for a plan I don't want!