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March 2024 by Josh G
Ultimate Realty will ultimately not communitcate. This management company really does have a communication problem. Although I am not a customer of theirs, I manage a rental house next door to a house Ultimate Realty manages. On the property that they manage there is a large dead tree that has been dropping branches for the last few years. There is a large branch at the moment hanging over my deck and roof. It's just a matter of time before it breaks and falls. I got a survey done on my property last year just to ensure that the tree was theirs. I have been trying to get a call back or follow up since 8/2023. They did get back to me initially to tell me that they will start getting quotes to remove the dead trees (2). That was the last of the communication. I have been calling and emailing for the last 7 months with no response from Ultimate Realty. If you're thinking of hiring this company to manage your rental properties, I would say they will save you money in the short term by not addressing safety issues but could cost you a lot more in the long run if those safety issues turn into something worse, like bodily or property damage.
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November 2023 by Little Lew
I use to work for this company and I loved them so much as a company and the workers for who they are I went back to them to rent. They are so kind and so helpful. I wouldn't rent from anyone else. Then we wanted to buy a house and they even helped us find and purchase one. This company does it all. With the kindest people making it all happen. Incredible company.
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November 2023 by Lewis Soars
I use to work for this company and I loved them so much as a company and the workers for who they are I went back to them to rent. They are so kind and so helpful. I wouldn't rent from anyone else. Then we wanted to buy a house and they even helped us find and purchase one. This company does it all. With the kindest people making it all happen. Incredible company.
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November 2023 by Nate Yarbrough
Lisa has been the best to work with. Everytime there has been an issue it was fixed in 24 hours or so. Hands down this has been the best service and process I’ve had while looking and leasing!!!
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August 2023 by David Yarbrough
Awful!! This company is the absolute worst property management company I have ever had to deal with! Unprofessional to say the least! To have any issue addressed in a timely manner is an actual joke! Have not had a shower since May 1, 2923 and to current still not fixed!! Ridiculous!!
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August 2023 by Ram Venkatesh
As some of the other reviewers have noted, these seem like nice people but just very incompetent. I own a few SFH that I needed help managing as I have a busy day job. I spoke to them, they seemed like a nice family owned company, and I signed up for property management. The next 18 months was a horrible experience and I realized I am better off managing the properties myself. The tenant at one of my kirkwood properties left and they took months and thousands of dollars to get it rent ready. Then the property sat empty for months as they couldn’t find a tenant. During this time, multiple people reached out and told me that they would call to schedule a visit and nobody would get back to them. I finally found the tenant myself through fb (though they still charged me one month rent as commission). I paid for the property to be cleaned, but the new tenant claimed the property was dirty, so I was forced to pay for cleaning again. This irked me as they clearly took money from me to clean the property and then either didn’t clean or did a lousy job. Anyway, this new tenant then ran away after a few months (something I found out and told them) and then they demanded another $4k to get the property rent ready, and the entire process would’ve taken months again. By now I was done pouring money down this bottomless pit of greed and incompetence, so I told them I’ll take care of it myself and ended the property management agreement. I tried to end on a positive note, but they were unprofessional about it as well. Anyway, I got the property ready and rented out in a week and at a cost of $850. I showed the property for just one day, 13 people came to visit, 3 applied, and I selected one. This despite increasing the rent by 10%. But this is kirkwood after all and even a dimwit can lease a 3bd SFH in this neighborhood. There were other issues as well: the quality of maintenance was subpar, they charged 3 to 4 times what it should cost for repairs, communication was terrible and so on. Just a very lousy property management company.
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August 2023 by Eve Rivera
I APPLIED FOR A RENTAL HOME WITH ULTIMATE REALTY, A PROPERTY MANAGEMENT COMPANY AND FOUND THE ENTIRE PROCESS TO BE STREAMLINED, CLEAR AND SUPRISINGLY STRESS FREE. I RENTED THE HOME FROM ULTIMATE REALTY FOR 3 YEARS AND HAVE ALWAYS FOUND THEIR ATTENTION TO ANY PROBLEMS TO BE PROMPT AND PROFESSIONAL. ONCE MY AIR CONDITIONING UNIT BROKE IN THE MIDDLE OF JULY AND I WAS ABLE TO CALL AN AFTER HOURS NUMBER . THE NEXT MORNING THEY HAD ARRANGED FOR SOMEONE TO COME OUT TO REPAIR. I HAVE FOUND THAT RENTING A PROPERTY MANAGED BY ULTIMATE REALTY TO BE IDEAL.
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May 2023 by howMelanie Dean
I've been renting through Ultimate Reality for almost four years now. They are awesome. I receive quick responses for my work orders. They do a great job of communicating and getting things done. My experience with the whole team has been nothing but awesome. Thank you Ultimate Reality.
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May 2023 by Nicole Hinckley
They were awful to deal with. Allowed the neighbor downstairs to harass me and make false complaints. Multiple other issues too. If I get a nasty response from them for making this review I’ll post the pics and documentation of the truth I’m telling. one day they’ll be sued.
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February 2023 by Kristy Boyce
Very slow moving and lacking communication. It took a month following closing for them to even go look at the property. 2 months to take care of the issues found. Another month to schedule the city inspection. A couple more weeks before we found out that it would be out of my budget to fix all the things on the inspection, at which point I decided to sell. Really disappointed because they came highly rated and I expressed to them beforehand how frustrated I was with my current slow moving manager. Nice people though.
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January 2023 by Angel Vanfleet
They are not standing up to the agreement between them and myself. I pay my rent every month I'm on time with my rent and they will not fix anything. So in a couple of months I will be gone. They are taking advantage of people . And I am not one to play with
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January 2023 by Mathew Owens
I have had a great experience with Ultimate. They have always been very professional to work with and timely with repairs or service calls or any other issues that have come up. Couldn't recommend them more.
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July 2022 by Angel- Face
I'm going into my third year with this agency and I still feel as I did two years ago. This is a very, very positive experience. My life has elevated so much since moving here. I moved here to regroup and Ultimate Reality has given me the space to created the environment that's conducive to me so that I can achieve what I need to get back on my feet. I highly recommend them to anyone.UPDATED: upon ending my lease due to family related issues...I had the best experience living on one of Ultimate Realty properties. I lived on the property close to 3 years and it was a very good experience. When I moved out, I got most of my deposit back. The portion I didn't get back was very fair.The ONLY not so good experience I encountered was the final walk through. The man that conducted the walk through was not very nice. He wouldn't speak despite me trying to be friendly and generate a small "hello" at minimum. He slam the doors as he open the cabinets to check them. I was so very uncomfortable. I was a victim of domestic violence and this triggered me to the point I walked out of the house in tears. He was the ONLY thing that ruined my great experience.I would most definitely rent from them again. I would just never do the walk through alone again.
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July 2022 by Angel H.
I had the best experience living on one of Ultimate Realty properties. I lived on the property close to 3 years and it was a very good experience. When I moved out, I got most of my deposit back. The portion I didn't get back was very fair. The ONLY not so good experience I encountered was the final walk through. The man that conducted the walk through was not very nice. He wouldn't speak despite me trying to be friendly and generate a small "hello" at minimum. He slam the doors as he open the cabinets to check them. I was so very uncomfortable. I was a victim of domestic violence and this triggered me to the point I walked out of the house in tears. He was the ONLY thing that ruined my great experience.
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June 2022 by Timmy James
I leased a house through Ultimate Realty for almost 5 years. The entire experience was wonderful and I would recommend them without hesitation. They were always quick to respond to any situation and went out of their way to assure that any issues were taken care of quickly and properly.
