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September 2023 by Michael Tull
This location does not exist.
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April 2023 by mitchell ward
If you happen to change your mind about a purchase you make with this company, they will keep your money, hold it hostage and not contact you for at least 2 months. I think this is the lowest of the low when it comes to mattress stores in the Midwest. Their customer service is subpar, and that’s being very generous. I bought a mattress from this company on March 2nd. On March 4th I decided I don’t want to wait 3 weeks for a mattress, so I returned it so I could go somewhere that had what I needed on hand. When I returned it the store clerk told me that my refund would have to come by check In the mail, and that it will take 5-8 weeks. Now why would a mattress take 5 weeks less time to deliver than a check ? I attempted to reach the company many times through many different phone numbers. Their “customer service” line just rings to the voicemail. I called it 25 times and nobody answered. I’ve talked to what I assume is a manager at their Bridgetown location, and he basically told me that nobody communicates with him, apparently he gets the same radio silence I get when I call customer service. So basically if they don’t pay me, I either take the loss or I take them to court, I told the manager to let whoever he can talk to know that if I don’t have a check by the 8 week mark, I am taking them to court. He said “I don’t blame you”. It’s as if nobody in this company cares about anything. I will tell every person I ever meet, for as long as I live that this is an awful company to do business with. Also it’s currently April 20th and I have still not received my checking. This Saturday will be week 7 of waiting on a check from this company. Just go anywhere else.
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February 2023 by Salem A.
If you ever go there ask for Devin. We were indecisive about what matters to get and have been shopping around for a while until we met him. He made us feel welcome, took his time to explain everything we need to know and was very professional. Great overall experience.
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November 2022 by Cindy F
Great customer service experience from Garret at this location, from working with our family to get a floor model mattress when we needed it in a hurry, to even offering to meet us at the store on his own personal time in order to pick it up. Then Garret has checked in again to coordinate with us before the pickup. We’ll be picking up this week, but just want to say that Garret truly has gone above and beyond to assist our family-Garret sets the example for all retail employees! Because of Garret’s great service, we would shop here again.
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November 2022 by Derek
Choosing and sourcing a price for the mattress I wanted was seamlessly easy with the help of Garrett! He was great with interpersonal skills and gave honest genuine opinions and facts about the mattresses!
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October 2022 by Sam Goodman
Closed at 2:45 on a Saturday. Says open til 6.
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September 2021 by Pat McCurren
Great deal and no interest! Ask about the payment options.
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May 2021 by Robert G
Everything went just fine I got the price I want the financing I wanted. My delivery worked out perfectly and everything went very nice. I even tipped them..
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May 2021 by Linda Jordan
The best experience I've ever had working with a salesperson. He is honest, knowledgeable and understanding.
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May 2021 by Haley
Brett was fantastic. Very personable and got us exactly what we wanted with zero hassle. I recommend highly.
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April 2021 by Sandy Little
Turn off your gadgets when you get in your bedroom to get better sleep
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May 2020 by Cheryl Thomas
Andrew was the best. Very knowledgeable about the different mattresses and great at getting all the pieces from different stores. Got the best prices and everything arrived on time and was set up perfectly. Great job Andrew! I will definitely ask for you next time I need a mattress. Thank you so much.
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May 2020 by katie hammann
Andrew was great at finding what my boyfriend and I needed in a bed. He was very informative and helpful. I highly recommend mattress direct and will recommend them to anyone who is looking for a mattress!
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November 2019 by Andrew Webster
Salesperson was friendly and helpful with finding a mattress in within my budget
