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January 2024 by Rick F
Annoying to have a hard pull for such a quick denial on an extremely low line of credit for a repair for a disabled veteran this was more of a want than a need as far as financing goes and your company gave me a quick reminder of why I just pay for everything out right
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December 2023 by Ken leckie
This is just the worst financial company ever they charge you interest daily.I made two payments and the payoff was more than the loan so I paid it off and three weeks later they took out another payment. Still owe me for an overpayment and the payment they stole from me. I did call them and they told me that they would call me back but they didn’t. I wouldn’t even recommend this to my worst enemy! It has one star because you have to give it at least one.
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October 2023 by kbmarines 99
Just horrible in every which way imaginable and if you want to get stuck paying on a loan for the next 15 years then be my guest but omg I can’t believe how they even get away with it to the point you take out a loan for let’s say $5000 you end up paying $25,000 at the end after the 10 to 15 years is up…. Yes I said that correctly!! 10 to 15 years ? Are you kidding me! What banks do that on such a small loan!! My car is $60k and I’m paying on it for 6 year term!! Unbelievable
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August 2023 by Cleotis Conway
My mother filled out an online application, sent it in, and it was denied in under 3 minutes. How is that even possible??!
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April 2023 by Tiffany McDevitt
This company is the biggest rip off ever. I will never in my life use them again. How the loan was explained to me is not at all how it is working and their customer service response was well you should have read your contract. Be ready to 4 times what you borrowed with this place.
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December 2022 by Bobby W.
I get it, people like the financing. But the law still applies. they paid over $10,000 to a company I did not have a contract with and who has refused to issue the contract mandated by law. It has been proven to them they paid him before the job was done. My city has verified he claimed the job was done to get a rebate, when it was not. He did not have a permit and requested one some 6 months after the fact. he then refused to ask for an inspection of his work. The contract is not complete until the city clears the work. Well the city finally agreed the documents filed with our utility company and the retroactive permit i was told never should have been issued today sent out inspectors. There are potentially $1000 of dollars in code violations. The biggest is he improperly installed drainage system. The city is with me and this company simply copies and pastes his lies and sends them to me. i am judgment proof so they will never see another penny from me. If you call corporate you cannot get past the adjuster lying at every turn. It is not about that they gave you credit, it is about how they handle you when you have a problem.
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June 2022 by Macy K.
This company is an absolute nightmare to deal with. We financed central air through them almost 3 years ago - and it has been the most complicated bill we've ever dealt with. We try to make our payments and their online system is complete trash and never lets us in. We wait for a statement or bill in the mail, they've never sent one. We have no clue what we even owe because we can't get in to their online system no matter what we try, they never send us any mail or documents with balances. And an fyi, if you do fall behind because of their system... they will call your job. Stay far away from FTL.
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June 2022 by Christel Karam
User friendly platform, very easy to use.Makes it fun to loan money from FTL!
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December 2021 by Anita
FTL Finance is amazing. I appreciate their professionalism as well as the Contractor "Good Healper's heating cooling that actually handled all the work installing the equipment.I would recomment both FTL Finance and their contractor Good Helper's Heating and Cooling to everyone. It is always easy to complain in Today's environment, yet it is equally important to acknowledge outstanding Customer Service experiences.Thank you FTL and Good Helper's for making an unexpected and difficult situation easy and seamless my faith in Awesome Customer Service has been restored.Respectfully,Anita Jones
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October 2021 by Sylvia B.
FTL Finance is about the worst company I have dealt with. I paid off a loan online it showed what the balance was and here it is a whole year later and they sending me a letter telling me that I have a past due amount of nine hundred and something dollars as of today. They did not take off any of the interest when I made a one lump payment they are still charging me for that interest. I called them today and the explanation that I was given makes no sense. And on top of that they deleted my account where I could not get online to look at anyting. So now I'm stuck paying another $900 to these people which is just unbelievable never ever do any business with this company they do not Bend for you at all. I advise you if you do use them do not make any large amount of payment cuz it's still going to charge you the interest.
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August 2021 by Jeffrey F
The company worked perfectly when was needed but their site does not display up to date balances. It will always display no balances and then they be aggressive about collecting. Be advised I just found out on closing that they had placed a lien on my house from the time contract was signed even though we were paying. My fault for not reading the fine print but not the way to do business.
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November 2020 by Condor Mechanical
I was impressed with the helpfulness and short process to getting set up to offer financing to our customers.Cara was very informative and explained everything clearly and took time to answer all questions with details to have better understanding.Providing Great customer service experience Is a must have for any company to be successful and Cara exceeded my expectations!
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November 2020 by Carleton Adams
I was happily paying my loan, and CoVid 19 happened. FTL worked with me, and reached out to me with an email, and I called and worked out a suitable payment plan, and they THANKFULLY DIDN’T RUIN MY CREDIT, that I have so carefully being building for 10 years over a few months of pandemic. I’m very grateful to the recovery lady, her kind words of empathy and understanding just made me WANT TO PAY my loan. THANK YOU FTL FOR WORKING WITH THE LITTLE GUY!
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November 2020 by Cynthia Rivas
Initially I was not having great response not from FTL but the company whom I first came in contact with to get the FTL loan...of course we can and will blame the Covid pandemic! Amidst everything though 1 representative made a huge difference. Even though she was out because she was sick, she followed up with me until I got taken care of. Her name is Cynthia. I applaud the great customer service she provided as well as Maye. Maye and I played phone tag for weeks. Great team effort and very much satisfied customer. FTL these two are keepers! Keep going ladies! Stay safe and bless you all!
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November 2020 by Melanie Elsaesser
We are new to the FTL Finance and from the beginning of the process Cara has been so helpful. If I have any questions or our clients have any questions, Cara has helped answer them. This was all new to us and they are very helpful every step of the way.
