Best Western Plus The Charles Hotel is located in a great area, close to Historic St. Charles, a casino, and dining options like Texas Roadhouse. The hotel is dog-friendly and offers ample parking for all vehicle sizes. Guests appreciate the friendly staff, particularly at check-in and check-out, and enjoy the full breakfast offerings, including bacon and fresh hot items. However, many reviews indicate that the hotel could benefit from significant cleaning and updates. Some guests reported strong cleaning solution odors in rooms, while others mentioned unclean bathrooms and issues like mold and clogged sinks. The rooms, although spacious and generally comfortable, show signs of wear, with dated decor and carpets that need attention. There were also complaints about the cleanliness of the showers and the presence of mildew in some areas. While some visitors had a decent experience overall for the price, others found the lack of room cleaning during extended stays disappointing. Despite these issues, the hotel maintains a positive reputation for its location and breakfast quality, making it a mixed experience for travelers.
Very clean great service and the location is amazing
January 2026
Have stayed here several times. Beds are comfortable, rooms are clean & modern
December 2025
Paya was really kind and courteous and accommodated to our need of room away from the elevator. Breakfast was good and service nice. Would recommend stay if traveling as it is very close to highway. Room seemed to have a little mouldy smell but tolerable for the price!
