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December 2023 by Chris Grant
Not a corporate Verizon store, just an authorized dealer. Customer service phone line is centralized, and they don't give inventory information over the phone. Very unhelpful in person, with high pressure predatory sales tactics. After my experiences, I won't deal with Russell Cellular again.
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November 2023 by Harold Bochmann
Shane is a great guy and will help you save money as much as possible
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August 2023 by Derrick Baskin
This is a shady business that believes in fraudulent activities and I will be reporting this business to the BBB.
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January 2023 by Joshua Scheuerman
Went in the first time and the associate was working with another customer and no one was available to help so I left. Came back the next day got my phone was told I qualified for a 400 dollar rebate and that the associate would set it up for me. Got a phone call a few days later by associate telling me my plan didn't include the 400 dollar rebate and the only way to get rebate was to upgrade my plan. This felt like bait and switch and felt like something that would be done to make you upgrade. The store was also empty of products. So from lack of associates to help, poor associate misinformation and a sad looking store I plan never to return and would suggest you not go to any Russell Cellular stores.
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November 2022 by hesley jenkins
Good bye Verizon you just lost another customer. You don't care about nothing but the bottom line. This is not about the store it about Verizon. I got 2 watches from this store. They quit working and got warrantied out. Got those and they are still junk. Still paying on them and can't and haven't been able to use them for 3 months. I went in to get a phone and they lowered my credit limit.
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July 2022 by Andrew Demuria
Due to a weird glitch transferring over to Verizon from Straight Talk I spent about Eight hours in this store spread over three visits, and every single time Nathan was fantastic to work with. Nice as hell, down to earth guy, and he helped me every step of the way. Top-notch service from this gentleman and I highly recommend him to anyone who has issues with their Verizon devices. There may be things he can’t do in the store, but he will damn well get the issue fixed via many phone calls to support. 10/10 would recommend.
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March 2022 by Heidi Sanders
Awesome staff! Came in for a phone case for my new phone and Austin hooked me up pretty quickly with an Otter Box, which I had never bought before today. He was knowledgeable and quite personable. I will use this location again. Very pleased!
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February 2022 by Javier Escuela
The clerk was super easy and outgoing, and basically offered me an application for a job at the end. Fast, simple service and a friendly worker
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February 2022 by Josh Donelson
I don't remember the guys name, but he was very friendly and very helpful. Yes, Verizon isn't the cheapest option out there, but the service is second to none. I went with the prepaid option which is really the best choice because of the loyalty program. I do wish you could have more thab 10GB of Hotspot but it is what it is. I will be returning for any future needs. Thank you!
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January 2022 by Sigrid Vovk
Nathan was outstanding! He took time to help me with every aspect of my phone purchase, from start to finish. He recommended different Androids, was honest and efficient. He truly made this experience enjoyable. He's a credit to Verizon Wireless.
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January 2022 by Stephanie J
Nathan was so helpful and knowledgeable. Perfect service!! Will be back!!
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January 2022 by Kendall Wells
I’ve visited this site multiple times, and the Employees here are extremely rude and treat customers rudely. I would highly recommend going directly through Verizon instead of this separately owned location.
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December 2021 by Hardcore Inliner
Good service and very knowledgeable about all products!! Very pleasant experience!!!
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November 2021 by Ted Garrison
Nathan was very knowledgeable about the complete Samsung line of devices and accessories. He is a great asset to your business and he was juggling 2 other sales at the same time.
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August 2021 by Al Romero
Dominique was so helpful with my situation. She was flying as the only employee helping multiple customers simultaneously. And did it with class. As well as a cool collected attitude. She is an asset to the company and should be rewarded accordingly! Amazing to watch it unfold for us. Bravo!!!
